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Kuala Lumpur
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Traveler rating
1,021
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408
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131
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All reviews bukit bintang the club lounge fahrenheit mall the pavilion shopping mall excellent location golden triangle deluxe room hotel lobby the heart of the city buffet breakfast monorail station twin towers gm executive chinese asia
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30 - 35 of 2,629 reviews
Reviewed January 19, 2020

I am one of your a-la-carte member. Past stay experience with this Hotel was fine. But this time the bathroom facilities need improvement, such as the shower water flow was slow, toilet cover with rough surface that needs replacement and one of the bath towels provided was smelly even though it looked clear.

Date of stay: January 2020
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank derekyuen2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKLManagement, General Manager at Grand Millennium Kuala Lumpur, responded to this reviewResponded 5 weeks ago

Dear derekyuen2020, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. I am sorry to hear that your experience was not all perfect and I apologise that we missed the mark on this occasion. Your feedback is important to us as this will assist us in improving the service we provide to our valuable guests. Please rest assured, we will look into them to ensure similar issues do not recur in the future. Once again, our apologies for the inconvenience caused and thank you for your continued support. We hope to welcome you back soon. Best regards, Mark Heywood, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

A very pleasant stay in central Kuala Lumpur. Whenever you need some peace and quit from the buzz of the city, you should go to the Lounge and experience the excellent service and kindness from Aiswaria, Hanim, Hafiza, Sabree, Ameer and Zara. Thank you for a wonderfull stay at your hotel. Untill next time!

Date of stay: January 2020
Trip type: Traveled on business
Thank Tbjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKLManagement, General Manager at Grand Millennium Kuala Lumpur, responded to this reviewResponded 5 weeks ago

Dear Tbjoh, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. I am delighted to learn of your excellent experience at the Club Lounge during your recent visit and I have shared your comments with the team. Your kind compliments will certainly motivate the team to continuously strive to provide all of our guests with a wonderful stay experience at our hotel. All of us here look forward to welcoming you again soon. Best regards, Mark Heywood, General Manager

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Reviewed January 17, 2020

I will always book this hotel.it is close to most places.shopping,food ,mrt,lrt,theatres and good breakfast.the day till night the place is always crowded.many massage availabe at Alor street which is close to the hotel

Room tip: A comfy and nice room
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Simkpjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKLManagement, General Manager at Grand Millennium Kuala Lumpur, responded to this reviewResponded 5 weeks ago

Dear Simkpjoy, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. Indeed we are fortunate to be located in a strategic area within walking distance of luxury shopping and entertainment venues as well as the MRT and Monorails stations are just around the corner. We look forward to welcome you back in the not too distant future. Best regards, Mark Heywood, General Manager

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Reviewed January 17, 2020 via mobile

Grand Milennium is located in the heart of Kuala Lumpur right next to Pavilion. Which make it fantastic for people whom love to shop. However, the traffic is terrible, we arrived from the airport at 10pm and took 15mins to get from the far end of Pavilion to the hotel. The breakfast buffet had lots of variety and the services is fantastic. The room is slightly out of date and with use a refurbishment.

Date of stay: January 2020
Trip type: Traveled with family
Thank hongh179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKLManagement, General Manager at Grand Millennium Kuala Lumpur, responded to this reviewResponded January 19, 2020

Dear Hong H, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review on TripAdvisor. I am pleased to learn that you enjoyed the breakfast at Mill Cafe and our service delivery which I have shared with the team who were appreciative of your compliments. Your comments regarding our guestroom has been noted for review and further enhancement. On the other hand, we are indeed fortunate to be located in the Golden Triangle/the heart of Kuala Lumpur but we are sorry however that the traffic congestion around the area was a let-down. We hope to have the pleasure of welcoming you back in the not too distant future.
Best regards, Mark Heywood, General Manager

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Reviewed January 17, 2020 via mobile

A very wonderful hotel, excellent services and excellent treatment from all the work team, especially the manager of the front offices Mrs. Yuva and Mrs. Anna and the receptionist Fatih, as there is a 24-hour room service located on Arab Street and is available around all the services

Date of stay: January 2020
Trip type: Traveled with family
Thank malzahrani07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKLManagement, General Manager at Grand Millennium Kuala Lumpur, responded to this reviewResponded January 19, 2020

Dear malzahrani07, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. I am delighted to learn of your excellent experience during your recent visit and I have conveyed your kind works to our team as I am sure they will be delighted to know that their efforts have been duly recognised. I hope you were also able to explore some of the top attractions within the vicinity. We look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon.
Best regards, Mark Heywood, General Manager

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