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“Special Hotel”

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Mandarin Oriental, Kuala Lumpur
Ranked #4 of 348 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed November 12, 2012

The quality of service was exceptional, the location superb, facilities first rate. It's difficult to think of any way in which our stay could have been better.
We were visiting Malaysia to celebrate my wife's Birthday - she was made to feel very special with a welcome which almost brought her to tears.

Room Tip: As a smoker - it was great to have a "smoking room" - . It's almost worth requesting a...
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  • Stayed: November 2012, traveled as a couple
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1  Thank brendan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear brendan m

Thank you for your patronage at Mandarin Oriental in your recent visit to Kuala Lumpur.

We are delighted to learn that you and your wife had a memorable stay with us and we certainly look forward to welcoming you both to the hotel in the future.

Yours sincerely
Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,992 - 2,998 of 5,008 reviews

Reviewed November 10, 2012

There is nothing much I can add. Whenever anyone stays at a Mandarin Oriental, they know they are staying in one of the best hotels in the world.

Although we changed our reservations many times, at the reservation departament they were extremely helpful, as well as at reception.

Rooms are big and very well equipped. Food at the restaurants is also very good and I would advise to dine at the Chinese restaurant Lai Po Heen.

Breakfast is unbelievable. The best by far, compared to the rest of hotels I stayed at.

And its location is amazing, right next to the Petronas Towers.

  • Stayed: October 2012, traveled on business
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Thank ka1200r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear darrenpa

Thank you for staying with Mandarin Oriental, Kuala Lumpur.

We are pleased to learn of your pleasant experience with us and will share them with our respective departments. We believe that it will further motivate them to completely delight our guests.

We truly appreciate your kind patronage and look forward to welcoming you to the hotel in the future.

Yours sincerely
Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Have to pay for WIFI service, and it is very expensive. The internet speed is not fast, just an average speed. Compare to Impiana KLCC that provide free Wifi, and the speed is very fast, don't understand why Mandarin Oriental Hotel room rate is so high and still want to charge the guest for using Wifi service!!

Room Tip: Should choose Impiana KLCC Hotel!!
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  • Stayed: November 2012, traveled with family
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1  Thank KFChong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear KFChong

Thank you for staying with us at Mandarin Oriental, Kuala Lumpur in your recent visit.

We have duly noted your comments on our wifi service and rates. Please allow me to share that due to the high cost of bandwidth in the city most hotels charged for wifi accordingly. However, guests who opt to stay on our club floors receive complimentary internet access. On this note, our hotel provides, by far, the highest level of bandwidth in the city. We have re-inspected our systems to ensure that full bandwidth is available in all areas.

We truly appreciate your kind patronage and look forward to the pleasure of welcoming you and your family to the hotel in the near future.

Yours sincerely
Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Decided to use my complimentary voucher which was expiring. Made the booking quickly and efficiently. Got one of my sons to check in for me as I was going to be late. That went smoothly. First thing they did was to head to the pool and used the amenities. When I arrived, "Great hotel, Daddy!!" was what greeted me.

I've stayed at the M.O. many times, but usually for business or just to stay over after a late ending event and honestly, like most of my hotel stays, I hardly have the time to enjoy what is offered. This time though, with my kids, we tried quite a bit and suffice to say, its excellent.

Service is good from the guys parking my car to the front office staff. Generally, most people one had to communicate with did so very well.

Oh, did I say my kids liked the fact that they could play their DVDs in the room and not just from their notebooks? Great touch there.

  • Stayed: November 2012, traveled with family
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear Mike H

Thank you for your kind patronage at Mandarin Oriental, Kuala Lumpur.

We are truly delighted that your stay with us was a memorable and pleasant one. We will share your feedback with our colleagues and trust that it will motivate them further to continue to delight our guests and travelers alike.

Lastly, we look forward to the pleasure of welcoming you and your family to the hotel in the near future.

Yours sincerely
Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012 via mobile

Staff made us feel special with letter of congratulations and flowers on arrival and upgraded us as on honeymoon.
Hotel staff lovely and food fantastic!
Would love to go back there!
Highly recommend stay here.


Great location to next to petronas towers,
Also recommend marinis 57 in building next door which is bar and restaurant overlooking park and city and towers !

  • Stayed: October 2012
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Thank met9013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear met9013

Thank you for choosing to stay with Mandarin Oriental, Kuala Lumpur for your honeymoon.

We are pleased to note that you and your spouse had an enjoyable stay with us.

While we look forward to welcoming you both to the hotel in the near future, we'd like to congratulate you both once again and wish you both many more wonderful years to come.

Yours sincerely
Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

My family and I (my wife and I have 2 children, aged 3 1/2 and 17mo) have just spent a fabulous 7 nights at the Mandarin Oriental. The hotel is everything you'd expect from its rating - no disappointments. The position is also premium, being alongside the Petronas Towers, the KLCC Park, Aquarium and Conference Centre.

But our expectations were consistently superceded by our interactions with the staff. Both my wife and I are well-travelled for both business and holiday. In most hotels you have interactions with 1 or 2 with members of staff that are exceptional. In our 7 days it became the norm to receive "extra mile" service at every interaction with staff at MOKL. I would love to mention names, but there will just be too many that stood out. Having 2 active little ones meant that we were probably more demanding than most parties - but nothing was too much trouble. And, while we can only speak for ourselves, it was pleasant to see that this level of service was delivered to each guest, whatever their profile (from executives to my active17-mo old son).

The pool is also worth a mention for a family holiday. Not only does it have a spectacular rim-flow view to the gardens, but it is really child friendly, with a paddle pool shaded for most of the day by the surrounding trees. Time spent there was always the highlight(s) of the day for both our little ones.

Our thanks to each member of the team that made our stay truly memorable. We will most certainly be back at the MOKL, whether we are in KL for either a business or family trip.

  • Stayed: November 2012, traveled with family
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1  Thank Dave E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear Dave E

Thank you for staying with us at Mandarin Oriental during your recent visit to Kuala Lumpur. We trust that your stay with us was a pleasant and memorable one.

We are extremely pleased to note of your positive comments and will share them with our colleagues. We trust that it will further motivate them to constantly delight our guests.

We look forward to the pleasure of welcoming you and your family to the hotel in the near future.

Yours sincerely
Frank Stocek
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

Stayed here a couple of times over last 2 years. Though the hotel has aged in terms or year, everything is top notch, well maintained and the facility does not look tired at all. Every aspects from the in-room check-in, courteous staff, splendid F&B selection and proximity to the world famous landmark, KLCC and its mall, makes MO one of the best hotel I've stayed, still.

Room Tip: If you want' request for garden view
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  • Stayed: September 2012, traveled on business
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Thank tsashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this reviewResponded November 15, 2012

Dear tsashi

Thank you for your positive feedback on your recent stay with Mandarin Oriental, Kuala Lumpur.

We truly appreciate your kind patronage and look forward to the pleasure of welcoming you to the hotel in the near future.

Yours sincerely
Frank Stocek
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
Price Range: $155 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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