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Traveler rating
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All reviews gobi living space wedding coordinator pavilion mall the buffet area bedroom apartment game room overhead bridge big size accor member executive lounge luxury stay spent three nights manager mr great hotel in a great location the entire staff check in and check out process
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Reviewed 5 weeks ago

We were greeted by friendly staff who helped with our luggage upon arrival. Checking in was really smooth and we were promptly taken up to our grand deluxe room for our 2-night stay, one with really nice open view of the city. There was construction going on within view but the room's large viewing window it didn't bother us at all. The room was very spacious and modern, well done up, and the bed was comfortable. There are USB points so there's no need to bring an adapter to charge phones, nice touch. Wifi was good too, good coverage and fast enough for Youtube, etc. Everything looked great until the evening. When most of the lights were out that's when the first roach sighting happened, on the side of the bed. Thought it was a one-off thing so we didn't think much of it. But the next evening we discovered more coming out from aircon vents, and the little ones around the bathroom sink and toilet. Having a year-old toddler with us, we couldn't rest peacefully. This seems like a bigger problem than regular housekeeping is able to handle. Thankfully we were out the next day. We visit KL regularly and we would like to give this hotel another shot because we liked everything up to roach invasion, and the staff were really great too.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank xadiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKLCC, Guest Experience Specialist at Pullman Kuala Lumpur City Centre Hotel & Residences, responded to this reviewResponded 3 weeks ago

Dear xadiq,

Thank you for choosing to stay with us and taking the time to provide us your feedback.Though we are happy to know you enjoyed our rooms and our hospitality, we would like to apologize for the pest issues that you and your family experienced. Exceeding our guest's expectations is what we do best and are disappointed that we were unable to do so on this occasion. Your feedback has been communicated to our Maintenance and Engineering teams for their attention and improvement. Please know that this is not an indication of our standards.
We hope that this will not deter you from coming back and that we have another opportunity to provide you with the true Pullman experience.


Warm regards,

Devi Chandrasegaran
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Chose Pullman KLCC as I contacted my friend in Malaysia, who happened to be the Chef Concierge, Mr. Ragu and I was surely on a treat during my short 4D3N holiday in Malaysia. He was helping me a lot with insights on what to do and where to go and especially where to get good food. Definitely have to come to his Concierge team for recommendations.
The room was comfortable and I definitely am going to come back to the hotel if I have the chance.

Date of stay: January 2020
Thank geraldw2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKLCC, Guest Experience Specialist at Pullman Kuala Lumpur City Centre Hotel & Residences, responded to this reviewResponded 3 weeks ago

Dear geraldw2810,

We loved reading your great review! Thank you so much for sharing your amazing experience with us. I am so glad that you enjoyed your time with us and you loved the warm hospitality of the Pullman KLCC team especially the Concierge team. Mr Ragu is definately the 'go to' for all things Kuala Lumpur!

Thank you again and we are looking forward to welcoming you back soon.

Warm Regards,

Devi Chandrasegaran
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Good service, fairly friendly staffs and clean rooms. We were given a small complimentary cake as it was my husbands birthday and i really appreciate the effort taken by the staff as they personally came to the room, istead of simply placing it in the room. We enjoyed our stay here.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank ShereenMichaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKLCC, Guest Experience Specialist at Pullman Kuala Lumpur City Centre Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear ShereenMichaela,

We love that you had a fantastic stay with us at Pullman KLCC, we are thrilled that you enjoyed your time with us and of course the views. However your feedback about how we take care of our customers makes us proud! The Welcomer team were ecstatic on reading your review about their efforts to come up to surprise your husband with the cake!

Thank you again and we are looking forward to welcoming you back soon


Warm regards,

Devi Chandrasegaran
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We were travelling as a family of 5, with our children 17 years and older. We stayed in a 3 bedroom apartment which was actually a 2 bedroom and 1 bedroom apartment with an interconnecting door. It was a great space, we could all come together in the larger living area when we needed to but also had some of our own space. The service in the hotel was very good, we thought the breakfast was very good. it is a pretty good location. You can access a walkway not far away which takes you to the Pavilion shopping centre and from there you can access the monorail public transport pretty easily. The hotel also has a very good gym.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank AWelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKLCC, Guest Experience Specialist at Pullman Kuala Lumpur City Centre Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear AWelly,

We absolutely love your 5 star rating!! We are overjoyed that you and your family had a fantastic stay with us at Pullman KLCC!We are thrilled that you enjoyed our spacious three bedroom apartment. It certainly is ideally suited for a larger family.
We strive to deliver exceptional guest service and I am happy that we were able to meet your expectations.

Thank you again and we are looking forward to welcoming you back soon!

Warm regards,


Devi Chandrasegaran
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

I have had many stays at this hotel and it has been consistently a pleasure. The hotel staff are attentive and eager to please. A big shout out to Gobi and Ahmed whom always greet me with a warm welcome.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 940brente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKLCC, Guest Experience Specialist at Pullman Kuala Lumpur City Centre Hotel & Residences, responded to this reviewResponded 4 weeks ago

Dear 940brente,

We absolutely love your review, thank you so much for sharing your amazing experience you had at Pullman KLCC. Many thanks for being such loyal guests of Pullman KLCC! We truly appreciate your patronage.Gobi and Ahmed are two shining examples of dedicated and committed team members! They were both thrilled to know of your personal mentions of them.

I am sure we will be welcoming you back soon and we are looking forward to it.


Warm regards,

Devi Chandrasegaran
Guest Experience Specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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