Despite my aspiration to conduct a stand-up comedy act, the following is not script to one but a real life situation I was confronted with. Hotel Istana is not a 5-star hotel even though some sites tell you that they are.
Once I got into my room, I could not insert my key card into the switch inlet because it was spoilt. I had to try a few times. The room was crappy with dirty walls, lights in the bathroom making more noise than the traffic outside. There were spiderwebs beneath the bed. There was an old fridge but nothing inside. Not even a complimentary bottle of water.
Opening the cupboard doors felt like moving a piece of big rock and the TV was located at the side and i have to turn to my right while I am on the bed causing muscle aches. I did complain to the manager on the first day. His response was that he would ask Housekeeping to come but no one turned up. And did I mention about the brick hard pillows?
Breakfast was mediocre and predictable and staff was discriminatingly friendly and warm (if you know what I mean - I guess I did not fit in the demography). Pool was not maintained and water was more yellow, like swimming in a pee pool. Floor around the pool was dirty. I even saw cat's poo lying around. Staff at the pool was not there when he was supposed to be and fellow guests could be competitive in terms of getting the deck chairs. They would just place a piece of towel and ran off for their breakfast - this is nothing new. Whats the huge deal with the suntanning anyway?
I am about to check out in a few hours and I cannot wait for more misadventures. Yeah right.
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur