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“Excellent hotel!”
5 of 5 bubbles Review of Hotel Istana

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Hotel Istana
Ranked #22 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Croatia
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Excellent hotel!”
5 of 5 bubbles Reviewed August 28, 2009

I've just returned from a 3-night stay in this hotel. The hotel offers excellent value for the money. I had a room at the 18th floor, it was huge with a marvellous view onto the Petronas Twin Towers, equipped with an iron, ironing table, electric tea cattle with a selection of tea and coffee. The bathroom was huge as well, it had both a shower cabin and a bath-tub and a toillet in a separate small room. The hotel staff is extremelly kind and helpful. As soon as you ask something from your room over the phone, they immediately send someone to help you. Breakfast offfers a variety of food and different cuisines. You simply cannot be hungry there. I only didnt' like bread and rolls, but it is not up to the hotel, that is how they taste in the country. So, I recommend toast for breakfast. The reception area and the lobby cafe look really luxiourous. On your arrival, you get a voucher for a free of charge 10-minute massage and a tea in the hotel spa. I booked a 60-minute massage and it was woderful, I reall enjoyed it. There is also a big fitness room next to the spa, which I didn't try. I tried the swimming-pool, which is not very big but still big enough for a city hotel. The hotel location cannot be better. It is in the walking distance from the Petronas and KLCC. There is an excellent shopping mall (Pavillon) in a 5-minutes walking distance from the hotel.
I would certainly recommend this hotel.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ana29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (889)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Mumbai (Bombay), India
Level Contributor
122 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 bubbles Reviewed August 26, 2009

This is a very very very nice hotel, with a very good rooms and excellent service. The Breakfast is also very good and staff is very Helpfull. In the basement there is an Indian Restaurent named Sagar which serves authentic Indian Cuisine.

  • Liked — Great, Clean & neat big rooms
  • Disliked — Will have to think for it.
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank VirendraPethad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medan, Indonesia
Level Contributor
2 reviews
5 of 5 bubbles Reviewed August 26, 2009

Booked this hotel for 3 nights through FNEtravel.com - a chinese travel website whose payments are routed through asiatravel.com, at USD 67 per night nett including breakfast! although fnetravel did not have immediate confirmation, it took 4-5 hours for the process to complete i.e. request to payment and receipt of voucher that too on a sunday, so a big thumbs up for fnetravel.com also.

back to the hotel, arrived at around 1 pm and immediately given a non-smoking room. the room is sufficiently big and pictures by other reviewers are quite accurate. the aircon controls worked well. we are not very demanding guests so cannot comment on various services (no stress testing) however the rooms were made up daily without trouble.
the breakfast is great, choices for all palettes with attentive service staff. had a dinner buffet one night and it was elaborate as well, the number of desserts was mind boggling.
location is great. if the side entrance (ballroom entrance on jalan nagasari) is open then one can walk to the heart of bukit bintang within 10 minutes. you will pass the "world famous in KL" nagasari curry house on the way as well as the fashionable eateries (frangipani, thai 26, gypsy bar, etc.) on changkat bukit bintang.

bottomline - this hotel is great, if you can get the deals around USD 60-75 it becomes awesome.

  • Stayed August 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr_ashMedan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sri lanka
2 reviews
5 of 5 bubbles Reviewed August 25, 2009

Good Hotel with large room and bath room. Friendly service with good food at the restaurant.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nealSrilanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
97 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed August 22, 2009

It was a very nice hotel (5 stars) centraly located right next to the monorail station and some minutes walk from the city night life and the malls.The breakfast buffet was very good and the service also.In general it was a very nice hotel.

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spygr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 21, 2009

Stayed for 4 nights in a Club Room. Very friendly and helpful staff but was disappointed with the standard of the room. The room decor and ensuite were in need of renovation and we were put right next to the lifts. This meant we had a really poor view out the back of the hotel. Only advantage of the club room was access to the club lounge which had free wine / spirits / beer and nibblies from 5:30pm to 7:30pm but otherwise it is a bog standard room.
Hotel location was good with many of the main tourist spots nearby and also the monorail.
The hotel was reasonably priced but I expected much more as it was rated as five stars. I wouldn't stay here again - I would pay a little more for a more modern hotel like the Westin.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads-Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 18, 2009

My son and I stayed here for 2 nights and enjoyed this hotel very much, the pool was great and the lounge bar area was beautiful. Whenever we had had enough sight seeing we retreated here to rest, we found it a real oasis amongst the chaos of the streets around it. it is very well located for sight seers. Not far from Bukit Bintang, the Petronas Towers or China Town.
We were given a compimetary breakfast on arrival(7am.)-very delicious and a two for one deal on the buffet dinner, each night which was also very good..
My only complaint was the hairs that were not ours on the bathroom floor.

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindy058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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