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“Excellent Hotel, deffinately staying there again!!!”
Review of Hotel Istana

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Hotel Istana
Ranked #24 of 348 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed April 13, 2013

This was my first time in Istana and I most certainly will be going back. What a fab hotel, good value for money, excellent location, right next to Bukit Bin Tang shopping centre and 15 mins from the Petronas Towers Istana is a ideal hotel to stay at. The staff are extremely helpful, caring and welcoming. The lobby smells lovely and the lounge is a great area to sit at night. I stayed in a standard room and the room was clean and big. The room was slightly dated and the bathroom can do with some renovation but size was great. We also had a room with a view of the Patronas Towers which was fab.The double sinks, bath and seperate shower was great especially when to girls are travelling together. There are monorail station is also a few mins walk from the hotel. There are many eating places around the hotel and the hotel restaurant serves beautiful good. Cocktails in the lounge are fab and the entertainment is also very pleasing. I also did some excursions from the hotel which were also great (could cost cheaper if booked from outside the hotel but due to lack of time went through hotel). Nirman one of the workers on the front desk was extremely helpful.

Having travelled with my sis who stayed at the Mandarin on a previous visit to Kuala Lumpur she also agreed the location of Istana is better. I would highly reccommend this hotel for its great location, friendly staff and value for money. Maybe the bathroom needs some renovation.

Room Tip: Room with the view of Petronas Towers would be great
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  • Stayed: April 2013, traveled with friends
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1  Thank Fiz25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,213 - 2,219 of 3,927 reviews

Reviewed April 13, 2013

Lovely hotel in a great location - all major attractions within walking distance.
A smiling face always greeted you, no matter what the time was.
Staff always helpful.
Rooms of a good size, with powerful showers!
A good size swimming pool, which was great to come back to after a full days sightseeing.
For a city hotel is was perfect

  • Stayed: April 2013, traveled with friends
    • Value
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Thank Vivien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

I´ve stayed @ Istana numerous times, and I always come back!
The last time I arrived, the hotel upgraded me to a huge room because I was a returning guest.

The food is really good, especially the breakfast which has a TON of options.
Location is excellent, Pavilion Mall and KLCC (Petronas Towers) can be reached on foot in max. 10 minutes.
The staff are really friendly and VERY helpful.

I am definately coming back!

Room Tip: Book a Club Room which ensures a FANTASTIC view of Petronas Towers.
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  • Stayed: April 2013, traveled with family
    • Value
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    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

This is a fab hotel - good value for money, excellent location to all of KL's sights and to top it all off - the hotel is just really nice.

The Istana is a very large hotel literally a 15 minute walk from KL's bustling "eat street" and a 5-10 minute walk from a large shopping complex and street with shops, restaurants, bars and cafes. It's close to public transport and there's a taxi rank at the front of the hotel - they'll organise all that for you. We mostly walked or took taxis - it's quite cheap and just easier to do.

We've stayed at the Istana twice as a stop-over for a couple of nights on route to other Asian destinations during our Honeymoon and both times it was so relaxing to arrive as the staff greet you warmly at the door, book you in efficiently and whisk your luggage up to your room for you. The decor is fine - standard large hotel sort of stuff but it's nice and clean. The seating area/bar/cafe in the lobby is very grand and has they serve fantastic cocktails! At night there's usually a live band performing on a stage which we sat and watched while sipping margeritas and they were fantastic!

We ordered room service once or twice and the food was absolutely delicious! The breakfast buffet is ok - it's not very "european" friendly but it's ok. We tried the dinner buffet in the evening and that was also ok - to be honest when you're in KL you should really eat out, there's some amazing restaurants and especially my beloved "eat street"!

There's also a pool which we didn't have time to try but it looked great!

Overall I would stay here again definitely if I'm ever in KL again!

Room Tip: The lobby smells incredible and the staff wear gorgeous uniforms every day!
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  • Stayed: September 2012, traveled as a couple
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Thank TheLittleWelsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2013

Stayed here for fourth time and as usual wasn't disappointed. Rooms have been renovated nicely, bathrooms are great and staff couldn't have been more helpful. Location is great - right in the city centre. Only problem can be traffic at rush hour as located on main cross road in city - allow extra time to get to airport if leaving during peak times as traffic is terrible.

Stayed: April 2013, traveled on business
Thank caoimhinLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

The rooms are spacious. Nice and roomy bathroom-2 sinks, separate bath tub and shower and roomy toilet room. Hot water is working well.

The hotel is just a small block away to the pavillion mall, where you can have your breakfast or dinner outside mall hours. 10-15 min walk to KLCC. 3 min walk to train station.

The hotel seems have been built in the 80s or 90s but well maintained. The staff are friendly and english speaking, but may need learn to coordinate better.

In our 1st night, we were booked in the 9th floor, where the rooms are not yet renovated. The 2nd night, we were transferred to two adjoining rooms, as requested, at the 4th floor where rooms are new but slightly smaller--yet still roomy for us.

They might want to improve though in the quality of room service at the 9th flr e.g.
1. Ref in the 9th flr was not working. When we reported this to housekeeping, their first suggestion was just to provide us a bucket of ice. However, when we said we needed a ref, they replaced it immediately.
2. 9th floor: only one set of toiletries was provided even if the room is for two guests. They were not even complete. The No bathrobes provided.

When we moved to the 4th floor, the toiletries were complete and they came in two sets, including 2 robes.

Room Tip: Ask for the newly renovated rooms facing petronas.
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  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TouristMalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

The hotel is basically a 4 star hotel (although it advertises itself as a 5 star) with clean room, nothing fancy or luxurious to brag about. Staff were friendly and helpful. Location was decent, close to Pavillion, the largest and best shopping mall in KL, as well as the Bukit Bintan area. The one thing I found it interesting was that every staff (from bell hop to receptionist and everyone in between) in the hotel like to greet guests with a handshake. I could understand that this was the hotel's way of showing its hospitality but I found it a bit awkward. I actuall feel sorry for the staff that they may potentially be exposed to hygene issues by shaking so many hands a day.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank LaoK66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded April 15, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Price Range: $65 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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