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“Friendly service, but not up to date. Not a 5 star”
Review of Hotel Istana

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Hotel Istana
Ranked #22 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed March 16, 2013 via mobile

I stayed at the hotel recently. I had ordered a Club Room to have som snacks and drinks as well as breakfast in the club lounge.

First, it turned out that drinks were only between 5.30 and 7pm. The breakfast was good, though.

I was surprised to find that there were no minibar in the room, only a fridge. And surprisingly, there were no WiFi, only oldfashioned cable! In the lounge there were WiFi, so I was happy I had booked in club.

The price paid was reasonable, but I expected more from a 5 star club room.

The location is excellent - close to klcc and plenty of restaurants.

If it hadn't been for pleasant service, this would have been average.

Thank Freiro
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,227 - 2,233 of 3,894 reviews

Reviewed March 15, 2013

From the moment you enter this hotel and you are met by the staff dressed in tradional dress in a beautiful reception you feel like you are in somewhere very special.The breakfast was excellent With fabulous choice and very attentive staff. We also ate in the restaurant in the evening there was a large choice and service was excellent.The hotel is in a very good location for sight seeing .The bedrooms was large but was very dated and needs updating .The bathrooms were again large but again need renovating.

  • Stayed: January 2013, traveled as a couple
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Thank khill02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013 via mobile

Stay here for 3 days conference. I love the location of this hotel. Practically you can walk to the Pavillion, Bukit Bintang but not during the day. It's too hot I can tell ya! The nearest LRT station is Bukit Bintang which is convinence as well.

  • Stayed: March 2013
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Thank Lokoste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Stayed in this hotel on a stopover from Melbourne, Australia in February. Had a great room (Club) which also gave us access to the Club lounge every day for breakfast, afternoon tea and
cocktails and canapes every evening. Nothing was too much trouble for the staff from checking in to checking out (they even extended our checkout time at no extra cost.) Our room also had a fantastic view over looking Kuala Lumpur skyline.Lovely outdoor swimming pool for relaxing after shopping at the Pavilion Shopping mall which is very close by.

Room Tip: I would recommend that you book a club room which are on the 18th floor
See more room tips
  • Stayed: February 2013, traveled as a couple
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Thank 187lizturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

We came to this hotel a long time ago summer 2008 but I still remember everything in it, at first when we booked there, the room type we wanted was fully booked so they upgraded us to a junior suite, the suite was amazing, it had a living room with comfy sofas and the beds were comfy and makes you sleep relaxed, the breakfast was amazing but i still remember that I loved their butter croissant, I know you would love this hotel even more than I did.

  • Stayed: April 2012, traveled on business
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Thank Faisal Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

This hotel is just really disappointing from the 1st minute you walk-in until the very last one!!

To start with, I would like to meet the person who gave 5 stars to this poor hotel... maybe in the 1960's??? but apparently there was no update of the amenities, rooms, and furniture since then...

The room was horrible: yes, it was big, but almost no furniture, and the furniture that we had was reallly dated. Hair dryer did not work, the shower lead was completely broken and never replaced, the toilet door was archaic.... it was really completely as if there was never any maintenance in the room.

What can we say about the "spa" and gym... Gym was claustrophobic really, and the "spa"... was not working. The showers near the gym are just so old and unclean... I went there once, and would not return...

And finally, last but not least. I think even in 10$ hotel I have not encountered such a poor service, with people at the front desk really rude, impolite and even patronizing!!!

The only good thing is the location, but you have plenty of other options in the area...

I would never stay there again, it is a huge waste of money and we were angry every single day. Do not stay there, it is just a scam!

  • Stayed: October 2012, traveled as a couple
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4  Thank lesnoiches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 17, 2013

Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

We booked the hotel because of the great loaction, close to the pavilion shopping mall, Petronas towers and local night life.

From the moment you walk in i was impressed with the lobby and reception area which is all marble , you are greeted by the very friendly staff who are very helpful.

The room was nice and large, the aircon was very good which you will definatly need, as was the bathroom with separate bath and shower, double sinks. No wifi in the room but you are able to plug your laptop into the wired internet, which was really slow, maby needs some slight upgrading to be ultra modern but in no way are they tatty , the mini bar is empty on arrival and you can pay to have it filled which suited me as the 7 11 across the road is much cheaper and more options. The lobby and pool area have wifi which was fine for a phone or tablet but again slow if you want to use youtube or large sites.

The hotels facility's are very good, we used the spa which might not be as cheap as the street massages but was a very professional service and very relaxing. The whirlpool, gym, sauna etc are all very good, we ate at the hotels Indian restaurant which was very nice and good price.

The hotel is very good price per night for what you get and one of the best locations in KL, Take full advantage of eating in the pavilion which has lots of local food that is very very good.

If you are using KL for a few days stop over or short break this hotel is perfect and very affordable

  • Stayed: March 2013, traveled with friends
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1  Thank PCORLETT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this reviewResponded March 13, 2013

Dear Guest,

Thank you for taking the time to share your feedback. We are pleased to know that you have had a pleasant stay with us. We look forward to welcoming you back to Hotel Istana Kuala Lumpur City Centre in the future.

Thank you
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range: $64 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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