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“Look Further” 1 of 5 stars
Review of Hotel Istana

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Hotel Istana
Ranked #25 of 319 Hotels in Kuala Lumpur
Certificate of Excellence
Vienna
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Look Further”
1 of 5 stars Reviewed February 23, 2013

We stayed here two nights at the end of our honeymoon. Not off to a great start when we were told that the hotel had full occupancy, and our request when booking for a king bed could not be honoured, something about 3rd party websites. We were given an upgrade to the club floor and told it would be easy enough to push the beds together. This proved difficult due to the nightstand, behind which were bare wires and an incredible amount fo dust. The floor was badly stained, and the room/hotel generally very tired looking. The AC was set to 15 when we arrived at night, and it really was like a fridge. It was impossoble to heat the room, and with the AC turned off, the room remained very cold for our entire stay despite 28-30 deg outside. When at reception we heard others complaining of cold rooms. We thought this would be a nice 5* experience to finish a long holiday, but it was terrible considering the price which also increaed from what we booked due to tax and "room servie fee". We found the staff generally indifferent. We had lunch here, the table was dirty, knives and forks placed on dirty glass top, and the food very average. Overall, we were very dissapointed with this supposed 5* hotel.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank bharden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 11, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (806)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 23, 2013

Thought at this price it would be something more modern... not phones in the bathroom and big old TVs/cupboards. Very traditional setup and old style rooms. Lounge is nice, but pool is also a bit worse for wear.

We didn't have breakfast because the extra cost is super high, and there is much better local food all over that neighborhood

Room Tip: Go out of the hotel and go left and try the indian and thai hawker places. Then check out the big wh...
See more room tips
  • Stayed February 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank ForrestAndGeorgette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 12, 2013
Dear Guest,

First and foremost, we would like to thank you for your recent visit to Hotel Istana Kuala Lumpur City Centre. For your kind information, our hotel is in the progress of refurbishment which is done floor by floor. Therefore, we seek your patience to experience our hosting in the new phase. Till then, have a pleasant day ahead.

Thank you.
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 22, 2013

The Istana is a reasonable hotel - but don't expect it to be the five star standard as it really is quite old and dated. The carpets are generally dirty as are the bathroom areas and the whole hotel is really in need of an upgrade and refurbishment. However, it is in a good location and is generally well priced. The swimming pool is reasonable. While we were there our room became filled with fumes - we all ended up with a headache. When we complained we were told the room next door was being repainted and we were moved to a different room. The way it was handled wasn't very good, no apologies made and it took two hours to sort out the change. In decor and condition, the room moved to was far worse and the carpets were threadbare.
So all in all, yes it is worth staying at as long as you are aware that the quality etc is not going to be terrific and problems are not handled well.
The breakfast is very very nice with a wide range of choices and the chefs will cook things freshly for you as well.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Anstruthergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 11, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 22, 2013 via mobile

Let me just say the hotel lobby/lounge is beautiful and lounge staff very lovely and attentive, it is a grand space and every effort is made to make just a quiet coffee feel like a "grand" experience . . . . . however On our arrival the hotel had no record of our booking made 4months previous to our arrival so we waited after a tiring flight in quite a panic while they telephoned our travel company, where the hotel established they had made a mistake and had got our booking after all. When we got into the freezing cold room that smelt stongly of cigarettes with grubby carpet and chair whole room just felt uninviting, baron and worse than a lot of backpacker places i have stayed at in the past! Asked to move rooms which they promtly saw to, however the next room was identical bar the view which mildly improved. The rooms and corridors in this hotel are in desperate need of refurbishment and let the whole place down they also need to do something about the very strong smell of smoke all over the hotel, i realise smoking is not illegal indoors here but u dont expect your whole suitcase of fresh holiday clothes to stink of smoke when you head to your next destination! Overall poor and disapointing i'm affraid.

Helpful?
Thank genevaking
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelIstana, Manager at Hotel Istana, responded to this review, March 11, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Lejre, Denmark
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 20, 2013

We loved being here, were royally welcomed by the most charming and wonderful girls and guys. Our room was splendid, not only with a grand bed, all the facilities, and great service, but with a fantastic bathroom with bath, high-tech shower, and all sorts of nice little bottles and packages.

Every time we had been out we were warmly welcomed by the charming staff in wonderful clothes, always with a little joke or a compliment.

All our questions could be answered and all our wishes in terms of tours could be acommodated.

Great food at breakfast etc. and, again, fantastic staff to tell us what was what, what we could do on this particular day, and also about themselves and their lives. Friendly, warm, competent.

In short - we absolutely loved it!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stefan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 11, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 20, 2013

I agree with other postings about the location. It really cannot be beat. Surprisingly, the building is only 20 years old though it looks like it is much older (especially the rooms themselves...very dated!). The staff all seemed friendly and very accommodating. The wifi was not great.

My mixed review and reason for such low score is with the cost of the "extras" for the room/hotel. The dining rooms are very expensive. The front door staff will prefer to send you to one of the "executive taxis" -- hotels evidently have some kind of agreement with them. The staff somehow seemed put off that we asked for a regular street taxi (about 1/2 the cost of the executive, blue taxi). But the thing that took the cake was a 20 ringit (about $7.50) replacement cost for a lost hotel key card. Ridiculous!

I'm not sure that I would stay there again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank smithkev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 12, 2013
Dear Guest,

Thank you for taking the time to post your review regarding your recent experience at Hotel Istana Kuala Lumpur City Centre. We regret for any inconvenience that might have caused.
We look forward to welcoming you back again.

Thank you.
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosaville, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 19, 2013

For the second year in a row we ended our Malaysian holiday with a pampered stay at the Hotel Istana in a club suite with access to the club lounge and all its benefits. On arrival porters take your bags for delivery to your room and you are off to the 20th floor for a nice relaxing check-in by the friendly staff in the club lounge. Apart from check-in, check-out other benefits include complimentary breakfast 7.00am – 10-30am. Buffet style for salads, cereals, yoghurts, muesli, fruit, fruit juices, freshly baked breads, pastries, cheeses, smoked salmon, mackerel - Waiter service for your choice of hot dishes including eggs any style with all the trimmings, coffee, tea, toast. Complimentary all day refreshments 7.00am – 11.00pm, internet access including in your room, Afternoon tea 2.30pm-4.30pm. Cocktails 5.30pm-7.30pm which is superb served buffet style usually consisted of tasting spoons, salads, 2 hot dishes, fresh breads, cheeses, cakes, sweets, fruit, together with beer, wine, spirits and soft drinks .
The Hotel Istana is centrally located within walking distance to Pavillions, Bukit Bintang, Monorail and main shopping areas. We found the staff to be helpful, friendly and willing to go out of their way to ensure your stay is a memorable one – We will be back for another stay in 2013.

Room Tip: Book a Club room
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank noosapt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 11, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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