We stayed here two nights at the end of our honeymoon. Not off to a great start when we were told that the hotel had full occupancy, and our request when booking for a king bed could not be honoured, something about 3rd party websites. We were given an upgrade to the club floor and told it would be easy enough to push the beds together. This proved difficult due to the nightstand, behind which were bare wires and an incredible amount fo dust. The floor was badly stained, and the room/hotel generally very tired looking. The AC was set to 15 when we arrived at night, and it really was like a fridge. It was impossoble to heat the room, and with the AC turned off, the room remained very cold for our entire stay despite 28-30 deg outside. When at reception we heard others complaining of cold rooms. We thought this would be a nice 5* experience to finish a long holiday, but it was terrible considering the price which also increaed from what we booked due to tax and "room servie fee". We found the staff generally indifferent. We had lunch here, the table was dirty, knives and forks placed on dirty glass top, and the food very average. Overall, we were very dissapointed with this supposed 5* hotel.
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur