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“Great hotel but needs bathroom renovation”
4 of 5 bubbles Review of Hotel Istana

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Hotel Istana
Ranked #22 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Oradea, Romania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel but needs bathroom renovation”
4 of 5 bubbles Reviewed February 7, 2013

Hotel location is the good, the staff is ok. The hotel needs renovation (bathrooms for example). You need to visit Center of Kuala Lumpur, the Petronas towers, China town, all of garneds. Alcool only in some of locations. i recommend Foot massage, full relax...

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PongiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,633 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (890)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed February 7, 2013

I stayed at the Istana hotel for three nights from 22nd January. It look a really impressive hotel as you enter with a beautiful lobby. I have to say, from the many conflicting reviews i read before arriving ,that i didn't know really what to expect. From my own experience, the staff were really friendly and very helpfull. The food was of good quality, and had a good selection although some of the breakfast items in the buffet containers were not very hot. i had a lovely omelette at the egg station each morning. One of the best features of the hotel is its excellent location. Its only a 10 min stroll to the KL tower, the Petronas towers, and all the shopping malls ,and restaurants and bars at Bukit Bintang.The mono rail stations are also nearby. I agree with other posters that some updating of the room is required, and i had no hot water at the basins in the bathroom,although the bath water was fine. I enjoyed the evening entertainment each night as the group was very good. Overall, i enjoyed my stay and would probably return if i went to KL.

Room Tip: My front facing room on 9th floor had partial view of Petronas towers. Obviously, the higher floors...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 6, 2013

The first thing that is good about this hotel is the staffs!! Simply good, helpful, fantastic & nice. Overall, hotel is good, clean, food is good. Location is also perfect for those who like to stay near to all the hip & happening places but also with good transportation other than taxi. Rooms are ok in size, and clean also. You will love this hotel if you bring your family with you.

Room Tip: Try to get the rooms on top levels :)
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faisal021187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Thank you so much for sharing your recent experience at Hotel Istana Kuala Lumpur City Centre. We are very pleased to know that you have enjoyed your recent experience with us and hope to welcome you back, soon.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alcester, United Kingdom
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed February 5, 2013

The Hotel is very central to most things in K-L. Stayed there for 2 nights on the way from the UK to Melbourne.The free bus service is just outside the hotel so easy to get around the centre on any of the free routes, the central market is worth a visit. Turn left outside the hotel and 2 minutes away are a load of bars and restaurants to choose from. I found the lobby area very nice and the room we had was spacious and clean. The breakfast were good with a wide choice of foods to suit any taste, western, indian, malay, and chinese.

Also take a trip to the Elephant Sanctuary about 1.5 hours away, worth the trip it was amazing.

I would stay there again, maybe the rooms could do with updating a bit but were fine.

Room Tip: Use the free bus service, its easy to get around from the hotel.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank InterestedHuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed February 3, 2013

The room we were assigned had burnt mark on the carpet. The mirror in the bathroom was worn. No stand for the luggage. We asked for a room change. A staff at the Reception said they would prepare a room for us so we can change right after we came back at night. However, he didn't mark on records (nor prepare anything as said) so when we came back at night, we had to explain the whole story again and wait. After we moved into the "new" room, we found all the power outlets didn't work. 2 technicians came to fix them, without success. We gave up as it was already mid-night! The next day, we were assigned to a "better" room after I talked to the Manager but 2 out of 3 power outlets in that "better" room didn't work. Finally, they upgraded us to a suite that only 1 out of 3 power outlets didn't work. We were exhausted.

Anyhow, this hotel has a good point. That's its proximity to monorail, Pavillon, Lot 10, Starhill Gallery etc, all within walking distant. If you are looking for a spacious hotel room of location convenience but don't care of its amendities nor its look, that's OK.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CSLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

It was truly a delightful pleasure to host you at our hotel. Your kind comments have definitely inspired us to continue to provide quality service to all our guests. Till the next time, may you have an awesome day ahead. We hope to seeing you again with another pleasant stay.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed February 2, 2013 via mobile

Stayed here for 3 nights in January 2013. Very opulent foyer which is not matched by the rooms which are very tired and need updating. The staff are very helpful and the breakfasts were ok. There was always planets to chose from.

Stayed January 2013, traveled as a couple
Helpful?
Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 1, 2013 via mobile

Been there for at least 6 times between 2009 to date. On my last staying there at mid 2012 i didnt get what i expected from them. I used to receive guest & i've accused of cheating! Taking a room for a couple & load it with eaxtra people! At he time this happened i've already ordered worth of RM 300 for dinner. The same price that i paid for the room! Hotel is fine location & cleanliness wise, but i'm frustrated for what happened to me!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Persiankami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIstana, Manager at Hotel Istana, responded to this review, March 14, 2013
Dear Guest,

Greetings from Hotel Istana Kuala Lumpur City Centre.

Thank you for your constructive comments. We will take serious note of your feedbacks and discuss this matter with the management for further improvement.

Thank you
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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