Its the only hotel that we have ever felt like we were walking into a 5 star hotel. From the warm welcome of the hostesses, to the quick check in, the responsiveness in meeting all our demands, simply amazing.
The hotel location is excellent, close proximity to the Bukit Bintang shopping strip, neighbouring eating places from Malaysian, Indian, Chinese, Middle Eastern and Pakistani and all very inexpensive. The Indian restaurant in the hotel itself is worth it especially the yummy nans and chicken tika/tandoori.
The breakfast at the hotel is bountiful, a huge variety of English/American, Malaysian, Chinese etc great selection of pastries you wont be disappointed! They also make fresh rotis!!
The rooms are really spacious, flat screen TV, however I noticed a drop in the number of channels which was a bit disappointing for our girls, I guess we really dont stay in to watch TV in KL! The bathroom too is spacious, separate shower, bath-tub and toilet, twin basins. However the shower is abit on the dated side needs some refurbishment. Very clean, white fluffy towels super clean as was the room throughout.
I totally recommend this hotel to all travellers be it for business or leisure. We have been to many 4-5 star hotels around the world and believe me this is the only place we truly feel like a special guest.
We wish to thank some lovely staff at the hotel who always go out of their way to make our stay a most memorable one firstly Audrey Farida outstanding for friendliness, service, information about anything and Lily B both are lovely hosts who welcome us with warm welcoming smiles and open arms, Zell the F&B Manager who is an absolute delight, a very pleasant and conscientious young man in housekeeping Shihan who was always smiling and no request was too difficult. Mortzhar and Aziz in the concierge section to all a Big Thank You.
We wouldn't stay anywhere else except the Istana in KL. and make sure you say hi to Audrey.
The Hughes Family Melbourne
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur