A superb customer service by the front office team esp Azrul, Farina & Audrey. The bellman is forever friendly n approachable at all times. Hd a wonderful in room experience, Saiful n Hafiz who delivered our food showed a warm service!! And not forgetting the warmth n friendly voice of the malay lady who answered n took our order through d phone ( forgot her name).
Overall, our stay was a pleasant one. It would be evn better if the hotel could provide more cable/tv channels. And oh yes...complimentary in-room WiFi please!!! :) :)
Kudos to the management of Istana Hotel for having such a great team!!
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur