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“Excellent friendly hotel”
Review of Hotel Istana

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Hotel Istana
Ranked #21 of 345 Hotels in Kuala Lumpur
Certificate of Excellence
bedale
2 reviews
“Excellent friendly hotel”
Reviewed May 13, 2012

This is a fabulous city centre hotel with friendly staff. The rooms were lovely and spacious. We found nothing at all to complain about. We used to visit the Sutera harbour resort which had the same manager and he has obviously had a massive effect on this hotel which used to be average and now is excellent

Room Tip: Treat yourself to a room on the club floor
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  • Stayed June 2011, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judiasquith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,766 reviews from our community

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English first
Melbourne, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 9, 2012

Found this hotel so good that I have just booked again. Staff bent over backwards to help and were so freindly. So close to everything. Booked delux room got upgraded to a suite.

Room Tip: Upgrade to club rooms
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  • Stayed March 2012, traveled as a couple
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kim3089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatSik88, Public Relations Manager at Hotel Istana, responded to this review, May 10, 2012
Dear Kim3089

G'day to you. Thank you for giving us the opportunity to host your stay here in Malaysia and it delights us to know that you have had a wonderful stay with us. We are looking forward to welcoming you and your family again and continue to be at your service.

Have an awesome weekend ahead!

Best regards,
Patricia Sik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
56 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 9, 2012

Ten days in the Istana for a conference. I really enjoyed my stay here - the staff were all fantastic, nice pool, great food, truly great location, big and comfy beds, good meeting rooms, I even managed to enjoy 30 minutes of the lobby lounge crooning one evening.

The "but" comes from two things. The gym is laughable with terrible, terrible commitment - two tiny treadmills for instance. The television package - approx ten poor channels - is woeful for a hotel aiming for a top market. OK, I didn't need it much but when you're in a place for ten days.....

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank the_lofty_attic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatSik88, Public Relations Manager at Hotel Istana, responded to this review, May 10, 2012
Dear the_lofty_attic

Thank you for choosing our hotel to host your stay during your 10-day conference. We do express regret on the state of our current gym equipment as they were loaned due to the actual (newer) machines being sent outside for maintenance and upgrading purposes. As for the TV channels, allow us to look into it and discuss this matter with the higher management. We truly appreciate your kind suggestion.

All-in-all, we look forward to continue to provide you with a wonderful stay, and be at your service for your meeting needs and entertain you with our lovely songbirds in the evening.

Have an awesome weekend!

Best regards,
Patricia Sik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 9, 2012

We have recently returned from a 3 night stay in the Hotel Istana.
We booked a Club Room which was very large and had a huge bathroom with separate bath, shower, toilet and double sinks. Maybe the décor is looking a little tired in places but it was kept beautifully clean.

By staying in the Club Room we were able to make use of the complimentary Club Lounge which was just superb. I have never stayed anywhere before with such dedicated and helpful staff – they were just amazing. The choice of food at breakfast and during the cocktail hours far exceeded our expectations!

Our stay in Kuala Lumpur was most enjoyable with trips to China Town, Independence Square, Petronas Towers, various Shopping Malls and the Communications Tower and because of the hotels location – we were able to walk to all of them.

Should I ever return to KL I would always choose to stay at the Hotel Istana

Room Tip: Club rooms are worth the extra
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  • Stayed April 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank MJV10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 8, 2012

Let me start by saying that recently I had written a less than complementary review of the Istana Hotel. I was prompted to write the previous review due a number of factors such as staff attitudes and general condition of the hotel.

Shortly after writing the review I was contacted by Patricia from Istana Hotel with an apology and trying to understand what went wrong. A promise was made to make things right if I would give them a second chance.

I gave them the second chance in April during a 2week stay.
There was vast improvement of the attitude of the staff in the lobby area. The club lounge staff have always been great and I was not let down.
The room was great, no issues at all, no breakdowns.

There is still some room for improvement, I believe that the TV program selection is poor especially Vision 4 programs. The quality of the feed to the rooms is also poor which should be improved.

In my last review I took a swipe at the GM due to my frustrations. It was undeserved and I wish to apologize for the swipe.

Overall well done, it is great that you as a hotel are reading what is being said and take it seriously.

I will definitely be back for my next stay around May/June.

Room Tip: Request a High Floor facing KLCC / Petronas Towers
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  • Stayed April 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatSik88, Public Relations Manager at Hotel Istana, responded to this review, May 10, 2012
Dear InsideAbag

Greetings from Hotel Istana Kuala Lumpur. Thank you for your return and I do apologise for not being able to see you off but we are definitely looking forward to seeing you again. It has been a pleasure and always will be serving you as our guest.

Till the next time, take care and have safe trips whenever you're travelling.

With regards,
Patricia Sik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Area
Level 6 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 8, 2012

Clean, comfortable and the bathrooms were huge. Perfect location and close to Raja Chulan monorail station. Walking distance to KLCC, KL tower, Sungei wang mall, Low Yat and other malls. Hotel offers free shuttle to KLCC and KL tower in weekdays M-F only but needs to be asked in advance. Breakfast was good , served hot and no issues. Check in and check out took less than 10 mins for us. We had requested Petronas towers views for all 3 rooms booked together and the request was taken care of. Views in the night was superb. Had no complaints. Ask for higher floors 10 and above.

Room Tip: Choose higher floors
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ppxyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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