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“Be ready to be treated like a king”
Review of Hotel Istana

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Hotel Istana
Ranked #27 of 353 Hotels in Kuala Lumpur
Reviewed July 27, 2011

The hotel had a royal charm! Traditionally dressed doormans-darbans waiting to open the door for you.A lavish spread for breakfast, lunch and dinner.Good sumputious meals.all very delicious.Large clean rooms, prompt service and personal attention.A very nice place to stay .

Room Tip: Rooms on higher floors are better
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  • Stayed: August 2010, traveled on business
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Thank ambikajain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 26, 2011

My family and I stayed in the Club Suite for a total of 2 nights, twice - the first time during the last week of June, and the second time during the third week of July 2011. It was a lovely experience, from start to end. The service provided by every staff was impeccable. In particular, Mr Nathan Vaithi, Director of Rooms, was most helpful in assisting us in getting our rooms, and made us feel very welcomed throughout our stay.

Our room was big and spacious, with comfortable beds and couches, and functional, clean toilets. Complimentary cookies and fruit were also provided. The view was really nice - we could see the KL Twin Towers, and it was fantastic watching the sunrise and sunset from our room.

The hotel is located centrally, about a 5 minutes walk from great shopping centres such as Pavillion KL. It is however, a bit further away from the KL Twin Towers. However, most of the KL city centre is within comfortable walking distance.

My family and I loved the wonderful service provided by the staff at the hotel. The staff at the Taman Sari Brasserie were fantastic (we ate there most breakfasts and once for dinner). There was a huge variety of local and international cuisine provided as well - the local food there was great, with really tasty traditional Malay and Indian food. Both the breakfast and dinner buffets are not to be missed, and we would recommend going for the buffet as opposed to eating a la carte, just because of the variety and quality of the food available.

We had a wonderful, relaxing time, and look forward to visiting again! It's our favourite hotel in KL, and I highly recommend it.

  • Stayed: July 2011, traveled with family
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1  Thank HussainIsmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2011

I visited kuala lumpur many times and stay in diferent 5 stars hotels this hotel not the best but can say very good ofcurse ,westein ,shangrela ritzcarlton ,renasaan much better than this hotel but also the price diferent ,if you look for 5 stars hotel with good price good service good location and not expensive hotel so you can chose this hotel . break fast is good room size is big and comfortable but not modern furnture ,you can walk to the twin tower and to all main streets for returant or nightlife also the tram few meters from the entrance ,

  • Stayed: March 2011, traveled on business
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1  Thank moh-alshakah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2011

Centrally located jalan apang is very near to the shopping district of bukit bintang, has easy excess to the monorail , pizza hut ,mcdonalds are nearby, staff are very courteous , check in & check out was very fast .Lavish spread for breakfast ,however kids didnt fancy it much.
Bath rooms are very spacious .

Room Tip: you get either pool side view rooms or the KL skyline view i would prefer Kl skyline
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  • Stayed: October 2010, traveled with family
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Thank im4usugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2011

A beautiful hotel in the heart of KL . It is very comfortable and spacious, with friendly staff.
We have never had any problems staying here (this is our third time) The food is delicious and always well presented

  • Stayed: July 2011, traveled as a couple
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1  Thank AllanLoganCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2011

Stayed at Hotel Istana for three days in one of the Club Suites. The Suite itself was quite dated including the worn through Lounge. The service however, was excellent. The suite presented us with complimentary wine chilling in an ice bucket, complimenary handmade chocolates, fruit, and a beautiful bouquet of red roses. In saying that, the Hotel knew it was my birthday on that day but clever recognition in any case.
After only 5 minutes in the suite, room service arrived with a delicious birthday cake that we ended up sharing with staff simply becasue we could not eat it all.
We enjoyed the exclusive Club environment which was always able to get what we asked for without question.
The Hotel is located very handy to the city centre and Bukit Bintang so we had no need to use taxis. The walk to KLCC is only 10 minutes, very easy and worthwhile.
The Reception Manager, Norman Gerard, was most excellent and nothing was a problem for him, including a breakfast before our 6am departure. Thank you Istana and we will see you again.

  • Stayed: July 2011, traveled as a couple
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Thank lindsay_wilkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2011

We came as a group of 30 for a hockey tournament held over the weekend. Checking into the rooms for a breeze and this is thanks to the efficiency of the staff on hand. The rooms very spacious and every single person on our entourage enjoyed our stay at Hotel Istana. The arrangements made for the late checkout of some rooms were easily made. On behalf of my 2 hockey teams from Singapore Cricket Club, I would like to thank the hotel administration for the wonderful and pleasant stay we had.

Stayed: July 2011, traveled with friends
Thank mysocialcrypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Price Range: $75 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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