it's a nice hotel to stay with good hospitality and services
good service, good amenities--the usual expected service from a 5-stars hotel. can't really be disappointed, it's a standard luxurious hotel. Plenty of nice restaurants.
Had a twin (2 double beds) room in October 2009. We stayed here (not being frequent 5-star people!) because Malaysia is so cheap and we could book this hotel for about the price of a Holiday Inn or similar decent motel-type place in the UK.
The room was OK, TV a bit dated, the bathroom (with separate bath and shower & double doors) was very nice. Beds very comfy and got a great night's sleep. However, I did feel (as others have said) the rooms are slightly dated. Not a patch on the other Marriott I've stayed at, in Hong Kong, where the rooms really had a feeling of luxury; here, they're just good 4-star rooms IMO.
The pool (outdoor, view not great as it's on the wrong side for the Petronas towers, although you can see some of the KL tower peaking round the side) was nice and very welcome. A jacuzzi/whirlpool would've been nice for a 5-star place, though. The gym was, again, good, without being great.
Stunning lobby, and the staff were very helpful. Complementary tea & coffee and they ordered us a taxi and dealt with all our bags etc. on the way to the airport. I did ring the concierge once to ask about good places to go for bars/nightlife and food in the local area and, to be honest, despite what the guidebook in the room said, he didn't seem that knowledgeable (or if he was, he wasn't sharing his favourite places with the guests!) and just gave some general tips.
The one big disappointment was the lack of a restaurant/breakfast area - the hotel is literally attached to the neighbouring Starhill Gallery (a very posh shopping/eating centre) and breakfast (if you pay for it) can be had in one of the cafes there. Again, in Hong Kong, an excellent buffet breakfast was provided in the hotel. I didn't have breakfast here (you might as well cross the street and eat cheaper in the pavillion mall, if you're going to have to leave the hotel) so I can't comment.
Overall, you're unlikely to be able to stay in a ***** hotel for much less money than this anywhere in the world, so it's great value, and I did enjoy my stay, but I agree with others that perhaps this is a four-and-a-half star experience.
The hotel is a good quality Marriott hotel located centrally near an assortment of shops and resturants. Chinatown is about a 20 minute walk. There are good transport links and the staff are efficient. The swimming pool is a few floors up and well maintained. During the rainy season breakfast is served at the Food Village at the bottom of the hotel. Other times of year its served by the pool. Like most business hotels its a bit soulless but I have no complaints and several of my colleagues stayed there quite happily for three weeks.
Awesome location, right downtown adjacent to the Starwood Gallery with oodles of luxe goods shopping opportunities. Over 8 great restaurants in connecting mall including traditional Thai, Malay, sushi, Korean BBQ, and Asian Fusion cuisine. Rooms are elegant and comfortable with broadband access, flat screen TV, fully stocked bar and seating area. Pool with workout area and spa. Cigar bar (Havana Club) on lower level with great atmosphere, attentive staff and numerous brands of scotch and cigars.
East wing was grotty Swimming pool excellent Location excellent. Bedrooms very old had to change 3 times . Breakfast boring but convenient. On the MonoRail to the shopping centre. KL very humid but a beautiful city. You must eat at the rotating restaurant.