We stayed in an Executive Room on the 27th floor for two nights. From the moment we arrived at the hotel the doorman through to check-in staff was friendly and efficient. Our luggages were attended to and delivered in a timely fashion.
The room itself is medium sized, smaller than the Westin, comparable to the Grand Millennium nearby, but very high ceilings which makes the room feel bigger than it is. Well equipped but everything feels a bit dated. While there is free Internet, it's only wired Internet which is pretty much useless for tablets or ultrabooks. Wireless is available for RM50 per day or at the lounge.
The lounge on the 24th floor is quite comfortable serving breakfast, afternoon tea and evening cocktail. A special mention to the staff there who are very attentive and remembers their guests by names which is a nice touch. Breakfast is satisfactory but nothing that blows you away but they do change the food selection from day to day. Unfortunately there is no free option to dine at alternative restaurants if your room did not come with breakfast.
Location is really one of the biggest drawing cards for the hotel which is literally opposite The Pavilion shopping mall, which now has a connecting sky bridge (air conditioned) all the way to KLCC. However, competition is fierce in the area with many quality 5 star hotels near by which also benefits from this location benefit.
Marriott is connected to Star Hill which features mostly high-end premium fashion houses as well as a few restaurants and linking to the Ritz Carlton. Fahrenheit and Lot 10 which are malls next to the hotel are much more "general"
The gym is a bit dated e.g. no individual TV on cardio equipment but nonetheless well equipped. The separate male/female sauna, steam and spa was quite a positive as it is very spacious compared to many hotels, great way to relax.
Transfer to KLIA from the hotel in a blue taxi is RM150 while the hotel S-Class limo is RM400+
Overall, nice hotel, good location, friendly, attentive service but perhaps time to start planning a renovation program to remain competitive.
- Official Description (provided by the hotel):
- Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more less
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- Also Known As:
- Jw Marriott Kuala Lumpur
- Marriott Kuala Lumpur
- Kuala Lumpur Marriott