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197 - 202 of 378 reviews
Reviewed September 6, 2012

Hotel is at an excellent location, very near to Petronas and KL towers, right opposite to Sogo Mall. Staff Service is not so good, but if you visiting KL, you don t want to stay in the hotel, isn t it !

Room tip: Use Agoda or other travel site to book rooms, they have good deals
Date of stay: August 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mathurnitin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

Hotel location is very good, breakfast was excellent, BUT the main problem is the BEDDING MATTRESS. I hope the management will change the BED MATTRESS. It was so worn out and very HARD and UNCOMFORTABLE TO SLEE.

Date of stay: July 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mom8861
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

After I read all those bad reviews, I was intimidated to stay there, especially I have 2 kids with me, and I booked 4 nights. However, it was not that bad. We arrived in 11am, but the clerk told me to pay 8o rg if wanna get a early check-in, but we decided to garb a bite instead. Around 2pm , we got a family room, and it was spacious. We saw some mold in bathroom due to this building's aging. It wasn;t a big deal Location is this property strongest point, and just few mins walk can take LRT, KTM to go around. Also, it provides shuttle service, do get a good use of it~

Room tip: a bit humid
Date of stay: August 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wendy5888
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

Stayed twice as family of 4. First time was good second time were initially given a damp room but when complained were given a much better room. It seemed that the higher the floor the better the quality. Make sure you ask for non smoking floor if require. Would stay again for price. Good location. Pool was good bonus for price and clean.

Room tip: Stayed twice as family of 4. First time was good second time were initially given a damp room but when complained were given a much better room. It seemed that the higher the floor the better the quality. Make sure you ask for non smoking floor if require. Would stay again for price. Good location. Pool was good bonus for price and clean.
Date of stay: August 2012
Trip type: Traveled with family
Thank Family F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

We arrived around 10.30pm from a holiday in Borneo and were booked to stay for five nights. The hotel was very noisy and smelt strongly of tobacco and alcohol. The room we had was absolutely disgusting!
It was filthy, with thick dirt in all the corners, skirting boards, window ledge, etc. The bathroom was half finished from what appeared to be an attempt at revamping. The door was peeled and broken from water damage and there was thick grime along the edges of the bathtub and handbasin. The toilet was encrusted with dried urine. We checked the beds and although the linen appeared clean we discovered bed bugs!!! We received several bites from something which had taken over the carpets. We immediately went to see the hotel Manager. He was totally unhelpful, just kept grinning when we complained about the dirt and bed bugs and tried to show him our flea/bug bites. He seemed to think that this was okay as at no time did he apologise. We refused to spend a night there and asked for a refund. The Manager (after almost an hour) said he would authorise a refund of four nights from the booking agent. We asked for a copy of his email to them which he was most reluctant to do. Eventually, he gave us a letter to this effect but did not contact the booking agent even though he promised, and was presumably paid for the full five days. We have received nothing back in our account at this stage! This is a filthy hotel with an inept and uncaring Manager. DO NOT SPEND YOUR HARD EARNED CASH IN THIS PIT!

Room tip: To rate this hotel even as low as 1 would be a gross overstatement. Service, value, cleanliness and room was abysmal. As we chose not to spend a night here we could not comment on the other "amenities".
Date of stay: August 2012
Trip type: Traveled with family
3  Thank Shambhala312
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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