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“Nice room and facilities”

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Ramada Plaza Dua Sentral Kuala Lumpur
Ranked #82 of 347 Hotels in Kuala Lumpur
Reviewed April 22, 2014

Stayed for 3 nights, with wife and two teenage daughters. Room was nice with 2 rooms with a living room in the middle. My wife enjoyed the bar and the cigar room. Ate in the grill restaurant one night which was nice, but was bit expensive. Location near central train station was not great if you wanted to walk anywhere, however the price of the room per night i felt reflected this. The pool was great and the gym had all new equipment in it and as quality stuff. My only areas that needs some improvement is breakfast was a bit average and some of the staff need to *smile* more and be more engaging.

Stayed: April 2014, traveled with family
Thank Dav1rv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 23, 2014

Dear David 1

As commented earlier on with another client the hotel breakfast is usually a star attraction and the associate team must be engaging. I will personally follow up. The Grill restaurant is our prime restaurant and serves Australian Prime Beef and general Wagu and Prime Angus. The fish selection is only the best available at market. So pleased you enjoyed the accommodations, pool and gym facilities.
We do appreciate your comments and thank you very much for your patronage.
With very best wishes.
Ian Hurst
General Manager

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Reviewed April 21, 2014 via mobile

Good hotel but bad location. Brilliant rooms stayed in club suites very spacious with good views. Rooms very clean and well equipped. Room service extortionate ordered a glass of warm milk cost 18 rm! Good buffet breakfast, fairly well priced restaurant with a good selection of food.

  • Stayed: April 2014
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Thank Salma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 23, 2014

Dear Salma K.
A great stay at our hotel and greatly appreciated that you have spent a little time letting the team here know about your observations. Indeed milk is a little more expensive than the UK generally. The food in all our restaurants is great and well appreciated by all concerned especially breakfast!
We hope to see you return to KL soon and a return visit at the hotel.
Sincerely
Ian Hurst
General Manager

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Reviewed April 21, 2014

We stayed in a family suite, two bedrooms, two bathrooms, two showers, a spa and a lounge with 'kitchenette', from the 24th March of 2014 - 31st March 2014. Where can I begin, the room was amazing, clean and spacious. It had 3 TV's, two bedrooms with double beds in one room and two double beds in the other, it was 3 adults and a teenager. The room was always clean when we returned, breakfast was very filling and nice. The staff were amazing, they knew every morning I wanted two pooched eggs without having to ask. Coffee, average, but a big variety of food available. I had previously stayed at the Renaissance in Bukit Bintag, which the room was a lot smaller. The pool was very nice, not many chairs to sit, but not many people there so was good. It was a bit of distance to get to sentral (main area for transport) but I did not have any trouble booking the free shuttle the hotel offers. I just booked in the morning or night before and they would drop us off at sentral. There was also no issues with taxis as I had previously read, only had an issue with a taxi from petrona towers to the hotel, where he decided to give us a tour of Kuala Lumpur city, citing it was a 'short cut', he charged me double the price, but what can you do, its a holiday and they are trying to make money. The hotel has a little convenience shop, and there is a petrol station a few minutes from the hotel if you want to buy in bulk, but not much of a difference in prices. We ordered room service a couple of times and was pretty good, good price, time and food quality was good. The family was very happy with the hotel. I would rate it 4.5 stars definitely.

Room Tip: Email the hotel to confirm your booking and ask for a room with a view.
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  • Stayed: March 2014, traveled with family
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Thank Shashie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 23, 2014

Dear Sashie
A perfect score. Thank you so much. Yes indeed a holiday is what you make it and the taxis are getting better all the time! Its visit Malaysia year this year and everyone is trying very hard to please. Our accommodations are great for families and 'yes' the spread offered for breakfast is outstanding. Great that you enjoyed the poached eggs too. It seemed as though it was everything you wanted so please do come back soon and enjoy all the facilities on offer on another occasion.
With every appreciation from everyone in management and our associate team.
Best wishes
Ian Hurst
General Manager

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Reviewed April 21, 2014

We traveled as a family of 6 ranging in ages from under 10 to over 60 . Booked 2 x 2 bedroom rooms as that was there suggestion for 6 .The rooms were very nice ,clean & 2nd bedroom was very spacious with 2 queen size beds not sure why one room could not accommodate 6 people as there was bedding . The monorail was shut down for maintenance so this made the hotel less accessible. We stayed in a variety of accommodation on our holiday & this was the only one not to include breakfast in room rate. We arrived before check in time hoping to leave our bags & then go out but they offered us smoking rooms instead of non smoking rooms (which there was no cigarette smell at all) & we were able to check in straight away. Staff quite helpful & friendly.

  • Stayed: April 2014, traveled with family
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1  Thank sutcliffe05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 23, 2014

Dear Sutcliffe 05

Indeed the accommodations are large and spacious with floor to ceiling windows. A great way for the family to be together and stay in comfort. Depending on which booking agent you are using the rooms are normally offered either without breakfast or with breakfast. You can request a Non smoking room and this will most occasions depending on occupancy be given to you. The receptionist must also suggest to you whether you wish to have a smoking or non smoking room. Probably on this occasion all the types of accommodation requested had already been allocated as per reservation request at time of booking. So pleased to hear that the associates were friendly and helpful!
We look forward to your return stay.
Kind regards
Ian Hurst

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Reviewed April 20, 2014

The Best Western is a large property close to KL Sentral which is a good place to stay and offers value-for-money features. Its easily accessible from the KL Sentral terminal, though the walking path is very confusing from KL Sentral. The rooms are spacious and well appointed, The restaurant is above average but the staff is not alert or courteous and seemed to be slow in response. The live band in the Bar is pretty good. All in all, a good experience with a few things to be tuned

Room Tip: The higher floors are better and the suites are better
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  • Stayed: April 2014, traveled on business
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Thank nashp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 23, 2014

Dear Nashp

Thank you for your comments and especially the appreciation for the hotel generally. So glad you enjoyed the live band and the spaciousness of the accommodation. Noted about the associate team and will follow up personally.
Do look forward to your return and an even better and more comfortable stay!
Best Wishes
Ian Hurst
General Manager

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Reviewed April 19, 2014

The hotel itself is your typical 3-star (not 4) but getting here is very difficult. The hotel is located in a very strange location and the parking ramps are very narrow. You can tell by the numerous scratches on the ramp wall. Parking was on the 4th floor and when we got there at 7pm is was dark. So ladies be careful. We tried to call the manager from the lobby to complain about the parking but he was not to be found. The staff could not locate him. Does not say much for the management of this place.

  • Stayed: April 2014, traveled with friends
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2  Thank Capt_Bola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 20, 2014

Dear Capt_Bola

Unfortunately the car park has not met your expectations! Obviously, the way it has been built cannot be amended, but the light can and I shall view this morning. First time actually I have received this comment. Finding the Duty Manager to speak to you is obviously a concern and not acceptable. We do care and I am available at the hotel if you wish to speak to me further.
I do hope the rest of your stay was supportive of a better experience.
Sincerely.
Ian Hurst.
General Manager.

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Reviewed April 17, 2014

free wifi speed is a dismay. i ended up using my own wifi device. Breakfast is decent but not luxurious. The room is cozy and huge with good lighting and design. very nearby to KL Sentral with about 10 minutes walk.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with this hotel
2  Thank weiwei2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, General Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this reviewResponded April 17, 2014

Dear Mr WeiWei2

I am concerned about the WI-FI issue mentioned, and especially based on lack of response. I am checking into this matter personally. I have researched our log books for a concern regarding the Wi-Fi issue, but am unable locate a report to our duty manager. I am appreciative of your excellent comments with regard to the room and the short walking distance to Sentral.
We look forward to welcoming you for your next stay in Kuala Lumpur.
Sincerely
Ian Hurst

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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #82 of 347 Hotels in Kuala Lumpur
Price Range: $83 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Plaza Dua Sentral Kuala Lumpur 3*
Number of rooms: 359
Official Description (provided by the hotel):
RAMADA PLAZA KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. RAMADA PLAZA KUALA LUMPUR houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 10 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, RAMADA PLAZA KUALA LUMPUR is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA KUALA LUMPUR offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA KUALA LUMPUR got you covered. ... more   less 
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