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“New, Modern & Clean” 4 of 5 bubbles
Review of Ramada Plaza Dua Sentral Kuala Lumpur

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Ramada Plaza Dua Sentral Kuala Lumpur
Ranked #68 of 341 Hotels in Kuala Lumpur
Malaysia
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“New, Modern & Clean”
4 of 5 bubbles Reviewed January 16, 2013

Easy check-in. Stayed at 1-Bedroom Suite, with separate living area. Both the bedroom & living area are spacious. Super Comfy King Bed. Nice bathroom/toilet. My children enjoyed the bath tub whilst I enjoyed the rain shower. However, it could be better if there is a sliding door between the bathroom and the bedroom.

Big swimming pool for adults and pool for children. Breakfast is ok. But the buffet dinner is a disappointment. Not much variety.

About 10mins drive to Midvalley Megamall. And 15mins drive to Bukit Bintang. Easy to locate. Sign boards all over the road nearby the hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JollySheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed January 6, 2013 via mobile

Great room. Excellent breakfast and value. Staff very helpful. We walked to Chinatown but taxi from hotel cheap and reasonable. Location not picturesque for a walk but as I said taxi cheap to get everywhere. Family of four in room no problems. Would use again.

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank D698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 8, 2013
Dear Valued Guest

Thank you for staying at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 7 January 2013 regarding your recent stay at our hotel.

We are delighted to know that you have enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

We definitely look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

We stayed at the 2 bedroom suite, a total of 4 adults and 2 young kids last month over the Christmas period.

Location: To be honest, it took us a few wrong turns before we finally reach the hotel lobby. Very complicated road. BUT, in terms of the location, the hotel is in between the city centre as well as to damansara. Very easy to get anywhere.

Service: Its good and prompt everytime we call to feedback of something pertaining to the problems in the room.

Room: Very clean and spacious bedrooms. Good layout. HOWEVER, the rooms lack lightings. One of our fren needed a torch light to pack their bags coz the room really lack bright lighting. Yes, its that bad. As for our master bedroom, we have to keep the toilet door open for the lights. The management really need to look into this.

Breakfast: Was ok. Tho not much variety compared to others we have tried.

Overall, it was a good stay for us.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hierra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 8, 2013
Dear Ms Hierra

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 6 January 2013 regarding your recent stay at our hotel.

We have taken note of your comments and have shared them with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

Once you find the entrance - not the best route to get into the hotel from a traffic perspective - then i can't fault much about the hotel.

Service, room quality, food quality, decor and ambience were all very good and certainly much better than I expected for a Best Western.

The only thing the hotel needs to do is to improve the aircon and add a few more lights in the gym.

Would certainly consider staying here again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dolly36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 3, 2013
Dear Mr Dolly36

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 1 January 2013 regarding your recent stay at our hotel.

We have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

I stayed in the two-bedroom unit which had a living area and a kitchenette. The rooms were very modern and tastefully designed. The buffet breakfast spread was good and it is included in the room price. There is an infinity pool and a kids pool area with a nice view of the KL city skyline.

The location was not so great though. Although it is about 15 min walk to KL Sentral station, there is no proper pedestrian crossing to get there. There are no shops or food stalls within walking distance of the hotel. It was also difficult to get there even with the use of GPS. The staff acknowledged that the GPS was not able to locate the place properly. We went around a few times even though we can see the hotel right in front of us. On our third round circling the hotel with our GPS, we saw a small sign board with the Best Western logo and followed it to get to the hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adventureswithfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 3, 2013
Dear Ms Adventureswithfamily

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 1 January 2013 regarding your recent stay at our hotel.

We have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

On 22 December, we drove to Kuala Lumpur and we chose to stay in Best Western Premier Dua Sentral because of the Best Western brand. We have stayed in a few Best Western hotels in USA and in Queenstown, New Zealand and they all never disappoint, really clean and comfortable and very good value for money and Best Western Premier Dua Sentral are all that too. The only negative point is the location. It took us a while to find the hotel by car but signs along the roads do help. Once you got use to it, you realized that it is very near and convenient to drive to the KLCC area and other city attractions. However the quality of our stay more than made up for that. We stayed in a 2 bedroom suite facing the city. There is a king size bed in a room, a living room and another bedroom with 2 queen size beds. There is a little kitchen and 2 bathrooms in each room. The bedsheets are fresh, pillows are perfect and soft which made for a wonderful sleep. Internet is complimentary. It was pleasant catching up with work at the study table in the living room. For a family of four, this suite is spacious, very comfortable and restful. Breakfast is good and hearty with a nice spread of Western and local food with a good variety. Mr Gurpal who helped us with the checking in and out has been very helpful, kind and attentive. He was prompt in responding to our enquiries and needs. His excellent service is very much appreciated. Overall we love this place and we would not hesitate to stay here again if we are back in Kuala Lumpur.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristineTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 3, 2013
Dear Ms Tay

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 26 December 2012 regarding your recent stay at our hotel.

We are glad that you have enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 26, 2012

We stayed 1 night in the deluxe room with twin bed. This is a new and nice hotel, large room and comfortable bed. Hotel staff is polite and friendly. We requested a Chinese newspaper upon check in, but we gotten an English paper the next morning. My husband subsequently ask the receptionist for it, and they delivered a Chinese paper to our room within 30 min. This is out of our surprise as we thought they might not entertain our request. The hotel food is good. The location is a bit challenging to find. If you are using a GPS, search from the ‘POI’ the Holy Rosary Church and follow the direction, the Hotel is just next to it. With the price we paid and the level of service, I will go back to this Hotel in my next trip.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank hthj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWP2Sentral, Marketing and Communications Manager at Ramada Plaza Dua Sentral Kuala Lumpur, responded to this review, January 3, 2013
Dear Ms hthi

Thank you for choosing to stay with us at BEST WESTERN PREMIER Dua Sentral, Kuala Lumpur! We have received your valuable feedback via Tripadvisor.com on 26 December 2012 regarding your recent stay at our hotel.

We are delighted to know that you have enjoyed your stay with us and have shared your comments with our team members. Your constructive feedback is important to us so that we can improve on our services and products.

Thank you once again for taking the time to share with us and we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Dua Sentral Kuala Lumpur

Property: Ramada Plaza Dua Sentral Kuala Lumpur
Address: 8 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 341 Hotels in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Dua Sentral Kuala Lumpur 3*
Number of rooms: 359
Official Description (provided by the hotel):
RAMADA PLAZA KUALA LUMPUR is strategically nestled in a bustling suburb of Kuala Lumpur and just steps from the city's shopping, entertainment and attractions. It is a short walk from the Kuala Lumpur's integrated rail transportation center and enjoys close proximity to the city's main business and tourist hub. Served by a network of highways, the 33-story building is a mere 50-minute drive by car from Kuala Lumpur International Airport and 40-minute from KLIA II. RAMADA PLAZA KUALA LUMPUR houses 359 tastefully appointed stylish furnishings hotel rooms and suites. Each of our 359 guest rooms and suites range in size from 34 - 162 square meters features amenities like LCD screen TVs with satellite channels and in-room movie options, DVD player (for suites), complimentary Wi-Fi, a mini bar, a coffee and tea making facilities, kitchenette (for suites with no cooking facility), an electronic safe and bathroom with either standing shower or bathtub with a separate toilet. Be it an intimate dinner for two or a corporate get-together, RAMADA PLAZA DUA SENTRAL offers a remarkable gastronomic experience for every mood. Savour a fine cuisine, along with a stellar wine selection at the timelessly elegant Grill 582. Or, enjoy more casual dining in the hotel's signature restaurant, Kembali Kitchen for a captivating array of global delights. Unwind from the day at Kuala Lumpur's "hottest" nightspot - Hugo's On 6, an ideal chill out spot for those who enjoy good food/ drinks and great music. Punch Bar & Lounge offers a selection of mixed drinks, unique cocktails and an extensive selection of wines, champagne and premium spirits. If you prefer to dine in the comfort of your own room, 24-hour room service offers a selection of traditional and international dining options. With 10 meeting rooms; all with natural lighting, welcoming pre-function area and support of experienced managers, RAMADA PLAZA KUALA LUMPUR is the perfect venue for a product launch, strategic meeting or celebration of a personal or professional milestone. Retreat into tranquility at the AVANA SPA; be it for body treatments, facial treatments, massage therapies or hand and nail treatments, AVANA SPA offers you the best variety to choose from. For an optimal comfort, the RAMADA PLAZA KUALA LUMPUR offers a fully-equipped fitness center; from an extensive variety of weight-training machines to cardiovascular equipment as well as an infinity pool. Whether you're travelling on business or taking a much-needed vacation, the RAMADA PLAZA KUALA LUMPUR got you covered. ... more   less 
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