The reception staff at Arenaa Mountbatten need lessons in customer service. They don't acknowledge you; they don't say hello or even smile at you. It is almost like you are inconveniencing them by being in reception. The reception area is tiny and with the security guard and one or two other people it is stuffy.
On arrival I asked if they had a map of the city and was told to buy one at the 7 Eleven. I thought their response was very poor - even a photocopy of a map would have been handy. I was in room 504 so I took the lift to the fifth floor, silly me - wrong floor. This is something that reception should mention when checking in "you are in room 504 but the room is actually located on the fourth floor". Whilst this is not a big issue it would be a nice courtesy for the staff to provide advice.
My room - I booked a deluxe double via Agoda only to find that I had two single beds. Thought about complaining but after the lack of service I received on arrival I couldn't be bothered. Then I found out I had no toilet paper!!! Add to that a missing battery in the tv remote so I couldn't change the channel or turn the tv off unless unplugging from the wall. Four of the six light globes in the chandelier did not work. The bedside lamp did not work. The hairdryer is next to the bed (not in the bathroom). The shower is good, but one of the jets was missing meaning you could not use all the shower functions. Also they didn't provide a floor mat for my first night and as the tiles in the main sleeping are high gloss they can get slippery when water gets everywhere - and it did as the shower is like a wet room (i.e. no shower door).
There is no fridge in the room and there was no remote for the aircon. The first night this was okay but on the second night it got extremely hot but of course I couldn't adjust the temperature. There was no phone in the room so you have to go down to (the unfriendly) reception area if you want or need something. They did not restock the coffee for my second day.
The rooms are not soundproof so any noisy guests can be heard as the sound echos with all the tiles.
Internet is issued in two hours blocks. When your time runs out you have to go down to reception and ask for more. You can leave luggage at the hotel for 5MR per item.
Please note - this hotel is located right next to the LTR line; trains go right past the windows. It is also on a busy street so you have the traffic and pedestrian noise.
The pictures on the internet make this hotel look nice but the lack of service alone is reason enough to look elsewhere. For a refurbishment last year the room is pretty run down. Lots of chips on the walls and paint, mould in the bathroom, although in general the room was clean.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, HostelWorld, Priceline, Cheap Tickets, Cancelon and HotelQuickly so you can book your Hotel Arenaa Mountbatten reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.