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All reviews the executive lounge spacious room shopping mall kl monorail grab
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Reviewed November 11, 2014

things which were good:
- location is decent - near times square mall and metro
- rooms are enormous

things which could be improved:
- breakfast was unorganised and not enjoyable
- there were building works going on near the restaurant and gym
- customer service was not personable
- room decor was outdated

Room tip: ask for a high floor to get great views of KL
Date of stay: December 2013
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Matthew L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this reviewResponded November 12, 2014

Dear Matthew L,

Thank you for taking the time in writing this review.

We are delighted to hear that you appreciated our enormous rooms and our hotel's decent location.

While we have shared your positive comments with our team, we also take note of your comment regarding the breakfast not being organized and customer service not personalized . We will definitely follow up with required training which has been in place to improve our service experience.

Again, thank you for sharing your experience and thank you also for your patronage. We look forward to having you back in the near future.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2014

First time checking into this hotel and was given an upgrade by the front counter. Overall, the hotel is nice, clean and the location is good. A lot of eatery shops outside the hotel. Location is also good as it is 5-10mins walk to shopping centre. Ample of taxi service

Date of stay: November 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank andy8618
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this reviewResponded November 12, 2014

Dear Andy8618,

Thank you for choosing Furama Bukit Bintang and for taking the time to write a review about your recent experience.

We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments.
We certainly look forward to having you back in the near future.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2014

As compared to what KL have to offer, I would say Furama is a great deal, especially if you are lucky enough to grab a good online deal. Great gym and swimming pool. Less crowded as compared to other hotels, as the property is a bit off and a 10 minute walk from Berjaya Times Square. Rooms are relaxing! Haven't tried the food though but did try the cakes offered on 50% discounts in the evening. Will stay again if I get a good internet deal!

Nothing to eat nearby except the Berjaya Mall nearby, most of the local restaurant are chinese. But there is a 7/11 walk away from hotel. Can grab monorail from Berjaya to access other area. Can walk to Pavilion if interested, a 30 minute walk.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank TaranAnand
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this reviewResponded November 9, 2014

Dear TaranAnand,

Thank you for posting your review of your recent stay at Furama Bukit Bintang!

It is wonderful to hear that you appreciated our prime location and great deals offered by of our hotel.

We hope one day we may have the pleasure of welcoming you back once again should your future visit brings you back to Kuala Lumpur.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager

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Reviewed November 8, 2014

If we hadn't got a really good deal and hadn't stayed in an Executive King Suite with Executive Floor access, the Furama would only get two stars from us. This 3-star rating is a compromise between the 4-star we'd rate the service and food in the Executive Lounge and the rating we'd give the hotel generally (and, please note, we travel a lot, have been to KL several times...usually staying at the Doubletree by Hilton.
THE POSITIVES:
1. The location of the Furama is good and, if you get a room on the side of the hotel facing Berjaya Times Square, you can get great views of Petronas Towers and KLCC;
2. The staff are, generally, friendly, helpful and efficient. We were particularly impressed by the service given to us by a lovely young Nepalese woman (Puja) in the Executive Lounge;
3. The snacks and drinks provided in the Executive Lounge were very tasty, with a good variety of food, although the alcoholic beverages list is rather limited in comparison to other places offering Executive Club;
4. The breakfast options provided in the Executive Lounge were much better quality, if not as varied as varied than those in their main restaurant - Spices;
5. We were able to get a late check-out until 3pm at no extra cost.
THE NEGATIVES"
1. The whole hotel is generally tired and dated...even the rooms on the Executive level need a complete make-over. The views are good, if you're in the right room. Otherwise, rooms are average at best;
2. This is the first time we have ever stayed in an Executive Suite that only offers a shower recess instead of both bath and shower; there is a hair-dryer but no powerpoint in the bathroom where you can use it; there is a mini-bar, but it virtually has nothing in it and no price list for anything in it. You do get a Room Service menu displayed on the TVs when you arrive and a list of prices to replace item such as bath robes and soap dishes (there wasn't one in the first place in our room); the provision of toiletries was also a bit light on - only 1 bar of soap??
3. We had issues with the WiFi in our room from the get-go. After we contacted Reception, it improved slightly but it remained slow and still kept cutting out for the duration of our 2-day stay when in the room. It worked well only in the Executive Lounge and, ironically, in the hallway;
4. The quality of breakfast food in Spices was well below what we would expect from such an establishment. Even though we usually pay the extra for Executive Lounge access, we always try the main restaurant breakfasts at least once everywhere we stay because there is usually more variety at the same quality and it is interesting to "people watch." We went down to Spices on the 1st morning at about 9:15am after a late-night check-in to find most of the food looking tired, dried out and cold with still an hour & 15 minutes to go of service. There is an "Egg Station," but it only makes omellets, the juice is canned and the breads and pastries were stale. After trying some juice, one pakora (small, cold and as hard as a rock) and a sip of terrible coffee, we went straight upstairs to the Executive Lounge;
5. Our check-in just before midnight was smooth but very lacking in information from Reception. For example, we weren't told anything about the Executive Lounge - where it was, etc...and felt like complete w**kers after twice using the lift to go up to the 25th floor, then walk down the stairs...only to find out that we could have walked straight in from a doorway at the end of our hallway on the 24th floor!!!
6. We were just finishing our breakfast on the Executive Floor on our last day when we were approached by a man requesting we write a review for Tripadvisor while we were still actually there! We thought this highly rude and inappropriate. The same man also tried to talk us into taking the hotel transport to KLIA2 (150 ringgit), rather than taking a metred Budget Taxi (which cost us 53 ringgit).
Overall, we would consider staying at the Furama again if we got another good deal for the Executive Club and/or they do a major renovation, otherwise, it's back to the Doubletree for us.
P.S. We understand Malaysia is a Muslim country and 100% support the concept that all International standard hotels, in our country and others, should provide non-pork alternatives. Further to this, I, personally, rarely eat bacon so it wasn't an issue for me. However, my husband likes real bacon with his eggs...beef bacon and chicken bacon just don't cut it for him. The Furama obviously employs non-Muslims to serve alcohol (e.g; Puja in the Exec. Lounge). Why isn't it possible to employ a non-Muslim person who is responsible for handling, preparing,cooking, cleaning up after, etc pork-bacon?? Other Muslim hotels seem to be able to cater for non-Muslim preferences and it seems rather hypocritical to serve and, indeed, promote alcohol (e.g; ads in the lift), but not offer bacon to order.

Room tip: Ask for a room with a view of the Towers and go Executive Club, otherwise, don't bother.
Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank gandke54
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this reviewResponded November 9, 2014

Dear gandke54,

Thank you for taking the time in writing this review.

We are delighted to hear that you appreciated our staff service, location and had enjoyed breakfast variety at our club lounge.

While we have shared your positive comments with our team, we also take note of your comment regarding the maintenance of the room quality of breakfast at Spices and service. We will definitely follow up with required training which has been in place to improve our service experience; regarding bacon being served we do not do so as as our hotel is "halal certified" which is pork free which many hotels in Malaysia are in this practice too.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2014

this is a great Hotel within easy reach of everything that you would want to see in KL. Great rooms, great service. Special commendations to Anwar Deen the Chief Concierge, nothing is too much for Anwar to make your stay a memorable one. see you again soon.

Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Captain-carl900
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this reviewResponded November 9, 2014

Dear Captain-carl900,

Thank you for your time to post this review and thank you for choosing Furama Bukit Bintang for your recent stay. We are delighted to know that you've enjoyed the stay with us.

It is kind of you for allowing me the opportunity to recognize our Chief Concierge, Mr Anwar Deen for his great hospitality service to you – just as it should be!
Once again, thank you for your review towards our hotel. We hope that you will visit us again for another memorable stay.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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