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“Maybe OK to stay but TERRIBLE dining experience!”

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Furama Bukit Bintang
Ranked #50 of 340 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
1 review
“Maybe OK to stay but TERRIBLE dining experience!”
2 of 5 bubbles Reviewed October 18, 2013

Despite it's name, this hotel is not located in Bukit Bintang. It is actually located 2 streets behind Berjaya Times Square, in a more sleazy and dingy part of town amongst old shophouses. You won't find the hotel's actual address on its official website except a map which shows that it is located in Pudu area.  The hotel parking wasn't any better as it was dark and narrow.
This hotel might be OK for some to stay but my review is only based on my experience at it's F & B outlet called Spices. I had some close family friends and relatives visiting from abroad and thought what better way for them to experience local food than the Malaysian Hawker Fair buffet that was being promoted by the hotel. Well, it turned out to be a disappointingly embarrassing experience to my guests. Our party of 10 adults and 5 kids arrived about 815pm on a Saturday night, and only 2 other tables(2 couples)were occupied in the whole restaurant. Alarm bells should have started ringing already. Anyway, we still decided to give it a shot. What a HUGE mistake! As 781Camilla781 of Singapore stated in her review on 19th. Sept 2013, the food here is simply APPALLING!!!! At RM58++ per adult, the food was cold. Selections and variety were limited. Food quality was bad. Dessert and salad bar was pathetic, with sponge cakes and kuihs which seem to be at least a few days old. High amount of MSG were also used in some of the food served.
Basically, had a horrible dining experience, the overall quality of food served here is simply unacceptable and steps need to be taken by the hotel management to improve.  It is simply embarrassing and deceiving to both local and foreign visitors, to be  claiming itself to be a 4-star hotel when the food and service are of substandard level. Very disappointing! 

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Traveller77774
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 20, 2013
Dear Travler77774,

First and foremost, thank you very much for the invaluable feedback with regards to your stay with us. We truly appreciate feedback from all our esteemed guests as it provides us the opportunity to gauge our overall service delivery standard and products. It is with great disappointment to learn that on this occasion we have fallen short of your expectations.

Rest assured, all the issues concerned will be given due attention accordingly. We apologise for any inconvenience you experienced during your dinning experience at Spices. It would greatly assist our investigations if you kindly contact us at directly and let us know the room you stayed in. We will then be able to immediately rectify our shortfalls.

On behalf of my team, once again please accept our sincere apology for the inconvenience caused and we certain looking forward to have you stay with us again and hope to hear from you on a personal note.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,099 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Singapore
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed October 13, 2013

The room was spacious but the condition of the room was rather old with smelly carpets.
The coffee house that served the daily breakfast was messy and overcrowded especially during weekend holidays.
Sad to say the staff had very poor control on whoever entered in and out to the coffee house.
Right beside the outdoor seating of the coffee house, the patrons or hotel guests are wearing full clothing (no proper swimming attire) and bringing food into the small pool (i would call this the only pool of the hotel) which was a rather disgusting and known to be unhygienic scene/situation.
There's poor management especially come to pool facilities management from the hotel.

Unlikely to return. in a nutshell,this should be a <4 star(3.5 star) hotel given the overall condition.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huiteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 18, 2013
Dear Huiteen,

Thank you for staying with us & we appreciate your feedback s.

We believe it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for. Such information indeed enables us to monitor the application of our service standards while simultaneously allowing us to rectify any shortfalls.

Once again, thank you for your kind patronage.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 12, 2013

Stayed here as a family of four, 2 large bedrooms 2 bathrooms 3 tvs & a lounge - excellent value. Breakfast was amazing so much choice & always topped up. Staff were all very helpful & friendly. Hotel also offers free shuttle bus 3 times daily. Look forward to returning one day

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The4Gilberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 18, 2013
Dear The4Gilberts,

Thank you for choosing Furama Bukit Bintang as your preferred accommodation on your recent trip to Kuala Lumpur.

Our hotel location is certainly one of our competitive strength and we are glad that you feel the same.We are delighted that you find the hotel facilities and service to your liking. Most of all that you have enjoyed your stay in the hotel.

We certainly look forward to welcoming you back in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 11, 2013

The Furama is well located in KL if you want to do shopping. It is an easy walk to several of the big malls and a short taxi ride to many more as well as Chinatown. The hotel itself is nice, a lower end four star and the rooms are very large. The pool is on the 3rd floor and interesting and everything works pretty well. The issue is the price. The hotel is large and apparently they need to keep it fairly full so they often offer big discounts. We got 60% off the regular price and that put our total stay with tax, etc below $60 per night. We were a group of seven in two rooms so to us, this was a good bargain. There are much nicer hotels in KL of course, but this one was good enough, well located, and at a good price. So I recommend the Furama - if you get a big discount.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trebornosnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 17, 2013
Dear Trebornosnam,

Greetings from all of us at Furama Bukit Bintang & we are happy to know that you had an overall great experience with us. Thank you for your confident and trust in recommending us as your preferred hotel in Kuala Lumpur.

Your feedback are essential to the hotel, so that we can continually strive harder so that all of our valued guests, such as you can enjoy the highest level of hospitality.

It has been a pleasure to welcome you and we will be very pleased to serve you again in the near future.

Kind regards,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

We booked a superior room online for the hotel. The checkin was fast, the room is quite big, the furnishing was a bit old. The location is good as it is a 3 min walk to Berjaya Times Square. The beds are comfortable, and we have a good night sleep. The next morning, we have the buffet breakfast with good variety of foods. Overall, the experience was good.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ec1371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 17, 2013
Dear ex1371,

Greetings from all of us at Furama Bukit Bintang & we are happy to know that you had an overall great experience with us. Thank you for your confident and trust in choosing us as your preferred hotel in Kuala Lumpur.

The hotel is in an ideal location close to Bukit Bintang and shopping area of the CBD. It is also close to public transport such as trains and the buses in the city center.

Your feedback are essential to the hotel, so that we can continually strive harder so that all of our valued guests, such as you can enjoy the highest level of hospitality.

It has been a pleasure to welcome you and we will be very pleased to serve you again in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calamba, Philippines
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

My choice of this hotel when I visited KL last January this year was right after all. Check in personnel at the lobby were very efficient and courteous. The room was very big for a solo traveler, in fact it has some sort of a living room which I hardly used in my 3days 2 nights stay. Room service was very good too. The hotel location is very strategic as it is walking distance from the shopping malls and souvenir stores. Convenient stores and fast foods are also nearby. Buffet Breakfast was also great...specially at the pool side, with a lot of viands to choose from. I will use this hotel again upon my return to KL 2 years from now. The only 'negative' sight was the on going MRT construction nearby which is not the hotels fault anyway. As always mentioned in my previous reviews, I always love to have a souvenir sot at the lobby with the hotels name, unfortunately Furama does not have too to my dismay, except for the Hotels name stickered on the Hotel's glass door .

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank junluz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 17, 2013
Dear Junluz,

Greetings from all of us at Furama Bukit Bintang!

Thank you for your review, we are happy that you have taken the time to share your experience on our Hotel even though you stayed last January. We are happy to know you enjoyed the hotel and services, you will be happy to know after a year we have developed well, hopefully you will be able to return soon again for you to experience.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

We stayed at this hotel during June 2012 for 2N/3D.

We were greeted at the Reception... The check in process was quick... The room was big and clean... We had stayed there for 2 nights... The room service was excellent on day one, whereas it was little sluggish on the day two... not sure, there were many guests... Hotel buffet was very good...There is no free wi-fi and wi-fi is chargeable... but, LAN is free...

Bukit Bintang is a well-known area for shopping & entertainment...

Berjaya Times Square, Sungei Wang Plaza, Lot 10 Mall, Pavilion Mall, etc. are closeby to the hotel and we can take a stroll to these malls.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gopi_Chengalpattu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry D, Executive Assistant Manager at Furama Bukit Bintang, responded to this review, October 17, 2013
Dear Gopi_Chengalpattu,

Greetings from all of us at Furama Bukit Bintang & we are happy to know that you had an overall great experience with us. Thank you for your confident and trust in choosing us as your preferred hotel in Kuala Lumpur.

The hotel is in an ideal location close to Bukit Bintang and shopping area of the CBD. It is also close to public transport such as trains and the buses in the city center.

Your feedback are essential to the hotel, so that we can continually strive harder so that all of our valued guests, such as you can enjoy the highest level of hospitality.

It has been a pleasure to welcome you and we will be very pleased to serve you again in the near future.

Best wishes,

Gerry D'Cruz
Executive Assistant Manager
Furama Bukit Bintang
Kuala Lumpur, Malaysia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Furama Bukit Bintang

Property: Furama Bukit Bintang
Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#40 Business Hotel in Kuala Lumpur
#45 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Furama Bukit Bintang 4*
Number of rooms: 433
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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