I stayed at this Hotel from 23th December to 27 December 2012 booking an Executive Club room. I was very disappointed with my experience staying there. The rooms were not cleaned very well and mould had accumulated in the bathroom and other parts. I had to complain before it was cleaned properly. The floor lobby areas suffered from a lack of maintenance and for a new hotel the wall paper was torn in several areas. Service was also not of a good standard and should be improved. The eggs were cold at breakfast and the service wanting.
The club lounge was good but again only one person stood out with friendly service. Her name was Feitz and others should emulate her service personality. The Hotel also was a fair walk to the shopping areas with taxis charging exhorbitant rates for short distances constantly complaining of traffic jams.
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- Also Known As:
- Furama Bukit Bintang Hotel Kuala Lumpur