We booked online thru agoda, where description says 2 single beds, 1 king bed, without any further description. So my first impression of course, it comes with both and looks pretty good deals because its down to 265rm from 500++ and since we have two elders, 1 kid, me and my friend. To my surprised, we were given only 2 single beds.... We argued that this is not what we paid for because its not what exactly says in the site, which i showed them my copy of the desc. We were told that the problem is with agoda putting it that way, not them... But how in the world agoda.com got those info if it was not from them? They argued like they dont care that its our fault understanding that. Because we are so pissed off and tired, we demanded for refund but they said they cant and if we want extra bed, we need to pay additional amount...the hell! But after long argumentation that made my voice to raised, they decided to give us an extra bed for free... If ur not tough enough to convince them, and you fall for their bad service, ull end up sucking it up..... No, im not going back to this hotel with this experience.
But to be fair, if ur fine with just giving you what's available, rooms are not bad.
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- Also Known As:
- Furama Bukit Bintang Hotel Kuala Lumpur