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“superb service, a very comfy and pleasent stay” 5 of 5 bubbles
Review of Furama Bukit Bintang

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Furama Bukit Bintang
Ranked #49 of 340 Hotels in Kuala Lumpur
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“superb service, a very comfy and pleasent stay”
5 of 5 bubbles Reviewed September 15, 2011

the staff is very helpful and rich with smiles. you'll wake up for breakfast being greeted by almost every staff. there's a little problem with checking in but Mr Omar who was handling me was efficient and i had a good chit chat with him while waiting for the room to be done. the bed was good and clean. the room size is average but compared to our pleasant stay, its really a small problem. the breakfast was delicious too. at around 10, the staff called us checking if our stay was alright. will i come back to this hotel? absolutely yes. i wish the price will stay the same. thank you to all the staff for taking a very good care of us :)

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ell9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,051 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Russian first
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  • Any
English first
Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed September 15, 2011

We booked 3 nights for 2 adults and 1 11 year old. When checked in given a twin room. was not given a option. Small room and bed to small for 2 persons. Reception stated 80 myr for extra bed but not enough room.
then offered aexective room with a 2 seater couch and linen. Had to keep asking for a blanket for couch. Told the hotel had no extra blankets even though nearly empty. Finallly a doona insert arrived.
Next problem No hot water. Informed to run tap for 1/2 hour then hot water would flow. It was a big waste of water because each time you needed a shower you had to run the tap for this long. To bad if in a hurry. Reported this each day but no change.
Breakfast just average.
Had dinner 1 night no other people eating, and no wonder. very limiting menu and expensive for what was there. The Asian food was not good. Grand daughter had fish and chips. This was very nice.
In the bathroom the toilet is so close to the shower wall abd a telophone falls of the phone each time on toilet. The toilet roll was impossible to reach from toilet.
We are returning to KL next week and we will not be staying here.

Room Tip: Do noot stay in 1110
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  • Stayed September 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank mysticview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 14, 2011

nice new hotel helpfull staff always ready to help with smile
location is near to times square mall & hotel and bukit bintang 5/10 minut walk
they upgrade me to superipr room its realy nice it has seperated siting area
clean big resturant vew the swiming pool

Room Tip: dont no about all room , but the location is near the shooping area if u walk but if u take taxi u t...
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  • Stayed September 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank classic25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

My friends and I stayed in two rooms for 3 nights in this hotel. It is brand new / completely refurbished and we arrived to see that finishing touch up works were still taking place.

the staff were very friendly and efficient, something that cannot really be said for many hotels in malaysia. when we called for someone at 11pm to check on the air-conditioning (which was not cold), a technician came to the room within a few minutes.

We were also greeted each time we left and entered the hotel.

Breakfast was also good. the spread was decent and the standard of cooking was high.

Comfort wise, this hotel did not feel like a 5 star (not that it claims to be). it just did not have a feel of luxury. But for the price, i cannot complain. Rooms were well laid out and spacious and most importantly, clean. the beds were comfortable and the pillows too were nice and plush (as compared to many other hotel pillows which are often overly flat).

The only complaint I have is that the air-conditioning did not seem to be very cold. Even after turning the thermostat to the minimum possible, the room only felt just about right. The technician came and told us that the valve controlling refrigerant was not opened fully but whilst his tinkering helped lower temperatures a little, it was not by much.

Do take note also that this hotel is not really in "bukit bintang" per se. You actually have to walk through some dinghy side roads in order to use the "shortcut" to Times Square. Walking by the main road takes a longer time. just as a rough indication: taking the shortcut to Times square will require about 7 - 10 mins of walking time. Walking to Sungei Wang and Pavilion from this hotel will take you about 15 and 20+ mins repectively.

Overall, it was a pleasant stay. Would I come back? If i was in KL on holiday, probably not. but this is not because the hotel was lousy, but rather because the location may make it that bit more inconvenient for the tourist who wants to shop and eat and have his hotel nearby. this hotel may be more suited for a business traveller who wants a nice room and who is driven everywhere / takes cabs everywhere. If i were in KL on business, i would seriously consider staying here again.

  • Stayed August 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank shangjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 6, 2011

The hotel is a refurbished one, with the decor looking tired and scratches on the room doors. Air-con control(looking old) was also not working so we were freezing when we slept. The hotel lobby has a mosquito problem perhaps because of the weather, but i am sure the hotel could have done more to address the issue. All the issues i mentioned are obvious property-related issues, and i guess nothing much can really be done immediately. Still, i am not too happy with such standards coming from a Furama brand hotel.

On the bright side, the staff(reception and concierge) provided high quality service that i have not been able to experience in hotels in KL for a long, long time. In particular, Mr Roger(the reception manager), took great lengths to address our feedback and help to make our stay so much more pleasant.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SYKwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
3 of 5 bubbles Reviewed September 4, 2011

I stayed there with my family recently and had a good experience. Though the check in took time and they did not have king size deluxe rooms (though i had booked those rooms) with city view or adjacent to each other (they offerred us rooms on different floors!)...eventually they ugraded us to a family room. This was a good bonus - the family room was nice, however there is no privacy as the living rooms doors cannot be closed! Also i have stayed in much bigger family rooms else where.

However, the staff was extremely friendly and always willing to help. We were vegeterians and hence they specially made some extra veggie items for breakfast, which was very nice of them.

The location is not the best - the hotel is on a back road, not giving a feeling of the lively Bukit Bintang area. In fact Bukit Bintang is a brisk 15 min walk, which can get quite tiring, especially with family.

Further, since this is a new hotel lot of services are still not fully available - like alcohol, wi-fi in rooms, business centre etc.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BH_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 1, 2011

The hotel has recently been built/refurbished. Very large rooms, good facilities. Enjoyed the gym and pool. Breakfast was OK. There's no alcohol in the hotel and the reason given is that they are still waiting for the delivery- not sure i buy that... They have no sun loungers by the pool, instead only a few tables and chairs which are not comfortable. Otherwise, service was perfect and staff are very attentive. Massive building site outside which is the view from the pool. Once all done it will be nice.

  • Stayed August 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonypires76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Furama Bukit Bintang

Property: Furama Bukit Bintang
Address: 136, Jalan Changkat Thambi Dollah, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#40 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Furama Bukit Bintang 2.5*
Number of rooms: 433
Reservation Options:
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Also Known As:
Furama Bukit Bintang Hotel Kuala Lumpur

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