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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
Ranked #108 of 350 Hotels in Kuala Lumpur
Reviewed April 25, 2014

My wife and I were on our honey moon and had to deal with an unprofessional, poorly trained and rude female staff member while trying to check in on the afternoon of the 21 April. First of all she told us quite rudely that I had cancelled my booking, even after I showed her the confirmation email from booking.com. She then insisted that she had just talked to Booking.com and they said I had phoned them and cancelled, (not sure that is even possible). After about 15min she finally found my booking, but did not apologise, instead she tried to say it was somehow my fault. Luckily there was another staff member there that apologised to us and checked us in or we would have refused to stay thereat all.

Room Tip: Hope you don't have to deal with the staff member that we did.
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  • Stayed: April 2014, traveled as a couple
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1  Thank DependableAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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328 - 334 of 705 reviews

Reviewed April 20, 2014

The room facilities are okay, the service are efficient but there got some weird smell all along the corridor. And the swimming at the hotel side are really disappointed. It can only feed in 2 to 3 person, if more than that people got no space to swim. And the price are a little over rated for what it is. The location ar so so cause u have to walk quite a distance to the nearby shopping mall, Berjaya Time Square or the nearby monorail station.

  • Stayed: March 2014, traveled with friends
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2  Thank Shervon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

its really conveinet rooms.with all facilty..spacious rooms ,perfect
settings.its is easy acces to time square by walking,kids can enjoy,easy check in.
service minded staff..over all ...perfect..nice place to spend our vaccation time with
family..

  • Stayed: March 2014, traveled with family
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Thank RejiAndrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

Stayed here for 5 nights with my wife and son in a one premier bedroom suite at the 21st floor. The extra bed is in a separate part of the living room and gives some privacy. The room has a little kitchen with basic utilities. Don't think you really can prepare a big dinner with one little pan and a cooking spoon but the kettle an toaster are adequate. Taking a shower was really nice overlooking the Skyline of Kuala Lumpur through a big window. By the way...there are blinds to shut so no stress :) The view at night at the Petronas from the room is an amazing sight, can't get enough of it! Breakfast was included and there was enough to choose from, western and local dishes. Try the buffet dinner at the hotel one night. Delicious food and a good atmosphere especially when sitting outside and enjoying the performance of the dancers.

The area has unlimited little restaurants and food stalls to choose from. Try the eateries near the Jalan Butik Pintang. Cheap, really nice and in a lively ambiance. There also enough local little supermarkets around for basic needs.

Ideal hotel for a couple of days sightseeing, absolutely recommended.

Room Tip: The rooms overlooking the Petronas are amazing of course!
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  • Stayed: April 2014, traveled with family
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Thank Martybossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2014

Stayed in march for 2 nights.Arrived early after a sleepless night and the front desk staff was helpful enough to offer an early check in.Big apartment with nice bath.Water draining was poor.Breakfast was average.Nice swimming pool on 6th level.Good location for shopping.

Room Tip: Rooms with pantry and separate bath.
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  • Stayed: March 2014, traveled on business
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1  Thank tmh-dsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

The ideal residence for short stay. Spacious family suit. Stayed for 5 nights with family. Was given a late checkout for a nominal fee. Reasonable breakfast buffet (having to share salt & pepper set
among tables was a little inconvenience). Quiet but central location, less than 5 minutes walk. to monorail. Intend to return.

  • Stayed: March 2014, traveled with family
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Thank Mausoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2014

Took the family for Formula One weekend and friends recommended this hotel to us which was a great tip. Close proximity to Chinatown and the famous food street of Jalan Alor , friendly service and good value for money. The only downside was that the electronic card system often did not work for the elevators and the room door, which caused us and a number of other guests to have to wander down to the reception to re-code the keys. Other than that we enjoyed the spacious rooms and will be back when visiting KL.

  • Stayed: March 2014, traveled with family
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1  Thank swissnhaque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 350 Hotels in Kuala Lumpur
Price Range: $65 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 3*
Number of rooms: 478
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The Residences @ Swiss-Garden Hotel And Residences

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