My wife and I were on our honey moon and had to deal with an unprofessional, poorly trained and rude female staff member while trying to check in on the afternoon of the 21 April. First of all she told us quite rudely that I had cancelled my booking, even after I showed her the confirmation email from booking.com. She then insisted that she had just talked to Booking.com and they said I had phoned them and cancelled, (not sure that is even possible). After about 15min she finally found my booking, but did not apologise, instead she tried to say it was somehow my fault. Luckily there was another staff member there that apologised to us and checked us in or we would have refused to stay thereat all.
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, Hotels.com, Booking.com, Agoda, Priceline, getaroom.com and Hotwire so you can book your The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Residences @ Swiss-Garden Hotel And Residences