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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
Ranked #104 of 340 Hotels in Kuala Lumpur
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Stay!”
Reviewed March 3, 2014

Stayed there for 4 Days 3 Nights at South Tower Room 22806(2 Bedroom Apartment).
The room was nice,spacious and most importantly clean especially the toilet.
The breakfast was so-so not so many varieties but it was very delicious.
The Location is good,near to most of the places we wanted to go.
Service was so far so good not much of the excellent service.
The pool area is nice,not many sunbeds to start of with but it is still ok.
Overall,my family like our stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank natjackreyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, March 6, 2014
Dear Sir,

Thank you for taking the time to write your review regarding your recent stay with us. We're very happy to hear that you enjoyed our food. It was a true pleasure to have you with us.

Once again, thank you for your kind review & we certainly hope that you will grace us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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673 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bucharest, Romania
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 3, 2014

The first room that we recived was terible, bad smel, and bad wiew, to a big santier, also not very clean. After we ask to reception they give us a better one. Brekfats was not good, ( my opinion ) , at the pool, they have limited sun beds, that is not ok for a big hotel. The location is near big shopps, and a street with many fast food restaurants.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catalina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, March 6, 2014
Dear Sir/Madam,

Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur. We are very fortunate to be at one of the most strategic locations in KL.

I regret to hear that you had an unpleasant experience while staying with us. We will investigate the issues highlighted so that we will be able to better meet to our guests' needs/requirements.

Once again, thank you & I hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kuala Lumpur hotels

Helsinki, Finland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 27, 2014

Stayed there for 3 nights - all in all a good stay. The residence was really spacious and although a bit worn down (the sofa had seen better days) it was comfy and nice. The pool area was very nice - not huge but on most days you could find a sun bed after a short wait. The check in process was really slow but other than that the staff was mostly helpful and nice. Tip: utilize the free shuttle service! A good way to get to city center, chinatown and Pavilion shopping center.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susannah_12189934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, March 6, 2014
Dear Ms Susannah_12189934,

Thank you for taking the time to write your review regarding your recent stay with us. It was a true pleasure having you with us.

We hope that you will grace us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 25, 2014

I had read mixed reviews about this property and it didn't help that my email to the hotel before I arrived was not answered. However, I am glad to say that everything turned out well and I had a lovely stay.
There was a problem with the computer when I checked in so it took a little longer than expected. The receptionist was polite and very apologetic.
My room on the 20th floor of the South Tower was spacious, well designed with new furniture and appliances (fridge, microwave, stove and toaster - all working but very few pieces of cutlery and plates) and a panoramic view of the city.
I requested for a DVD player (RM30 per day) and the concierge was cheerful and promptly arranged for one to be delivered.
There were ample drawers and closet and the bathroom had shelf for amenities.
The sunken bath with a shower at the top of the high ceiling was interesting!
Selection at breakfast buffet was good with western as well as local fare and room was spacious.
When I asked for directions to the mall, the receptionist printed a map for me. (Berjaya Times Square is about fifteen minute walk but you have to go through construction sites. There are shops selling food across the road.)
Wifi was a little variable.
I left the room at 10:30 am and when I returned at 4 pm, the room was still not cleaned. I called for fresh towels which were promptly delivered (with bottled water).
Housekeeping showed up at 6 and the lady was very friendly and apologetic.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanyi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 24, 2014

Good both for long and short stay. Hotel has spacious rooms with kitchen that is connected to living room, bedroom and big bathroom. For relaxation you can go to the swimming pool (you can take towels at the reception of gym), the only minus in swimming pool is that there not many beds.
Breakfast is really amazing! It varies from local dishes to European food.
Plus, during the weekend you can eat buffet dinner for 35e/person. It totally worth money you pay. You have all kinds of sea food, national dishes, steaks, you can take whatever you want and chef will cook it right in front of you.
There were 2 things we didn't like in the hotel: problems with reception when they checked us out one day before and bad smell in the bathroom.
Besides that, everything was good.

Room Tip: Ask for rooms with view on the Towers.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, February 24, 2014
Dear Sir,

Thank you for taking the time to write your review regarding your recent stay with us. It was a true pleasure to have you with us.

We are very happy to hear that you enjoyed the food we had to offer and will investigate the issues highlighted so that we will be able to better meet to our guests' needs/requirements.

Once again, thank you for your kind review & we certainly hope that you will grace us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
94 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 23, 2014

We had a good 3 days experience. in the south towe room 2401, wih great wiew to Petronas and Television Tower. The room it was nice and clean, staf is frendly, and the brekfast is very good. The pool it is very nice, but i think that they need more sun beds. The location is not bad, shops , restaurants and malls around the hotel.

Room Tip: Not on the constructions site
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, February 24, 2014
Dear Sir,

Thank you for taking the time to write your review regarding your recent stay with us. It was a true pleasure to have you with us. We are very fortunate to be at one of the most strategic locations in KL.

Once again, thank you for your kind review & we certainly hope that you will grace us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 15, 2014

The overall stay was ok, everything including breakfast was very basic and average. The staff at the reception desk was very slow, one was even too busy exchanging numbers with a lady whilst a line of people were waiting to be served. The lifts were extremely slow, so it was painful to be on a higher floor there was also many problems with accessing our room with the key card, had to go down several times to change. Wouldn't recommend anyone to stay here and won't be staying again. Staff at the hotel were a lot more efficient compared to the residence.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacquelinejatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SGHRKL_Latib, General Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review, February 20, 2014
Dear Sir/Madam,

Thank you for your feedback on your recent stay at Swiss-Garden Hotel Kuala Lumpur. I regret to hear that you had an unpleasant experience while staying with us.

We will investigate the issues highlighted so that we will be able to better meet to our guests' needs/requirements.

Once again, thank you & I hope that you will give us another opportunity by gracing us with your kind presence once again.

Thank you & kind regards,
Abdul Latib Bin Omar,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Property: The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu | No. 2A Jalan Galloway, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 4*
Number of rooms: 478
Reservation Options:
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The Residences @ Swiss-Garden Hotel And Residences

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