We had booked the Hotel Sentral Pudu hotel through the Sri Lankan Holidays (20-25th Sep 2012). We regret to inform that we were very unhappy with the hotel accommodation provided, we hardly found anything that was promised to us or that should be there in any 3 start hotel available at the Hotel Sentral pudu.
1. The Hotel fact sheet mentioned that, There a swimming pool, sauna, gym and Wi-Fi, available at the hotel. When inquired at the hotel reception non these were available and the reception staff could hardly speak good English.
2. The American breakfast, let’s not discuss that as this was not even close to this, and the restaurant was reluctant to take dinner orders. More amusingly got into an argument with the front office staff trying check on the half-board rate, she didn’t understand what half board is.
3. The room was very small for a triple deluxe room, and the central AC was giving us all sorts of trouble. In the middle of the night the temperature drops and one could hardly have a good night sleep in such low temperature. We had two kids with us you could imagine our plight.
4. The hotel didn’t even have a first aid box not to mention, few others points I discussed which I am reluctant to put to a mail.
Suggest you escalate this matter to your seniors and revert to us with a acceptable response.More
- Free Wifi
- Free parking
- Room service