On entering Ben's I was pleasantly surprised how cosy it was compared to the other restaurants we'd been in in the Mall. We ordered a bottle of red. Buffalo Wings to share as a starter, Mac and cheese and Chicken & prawn laksa as mains. Now read carefully .... Waitress comes over .." Sorry no buffalo wings left " ok ordered nacho's instead. Wine came after 3 rd time of asking. Then they came over and said "sorry no Mac & Cheese " okay now we were starting to get a little annoyed .... We ordered fish & Chips instead. Had a sip of wine and over came a waiter with ...... Mac & cheese! We said " you just told us you had sold it all and we haven't had starters yet!" Getting very annoyed now. Nachos arrived ... Less than average. Fish & chips arrived, looked quite good ...... Then we waited and waited. My husband won't eat until I have my meal ..... Eventually my laksa arrived. Fish & chips were good so my husband said. Laksa was less than average. Red wine was good! We asked one of the waiters to ask the manager to come over. He went and asked but the manager ignored our request. By now it was probably as well he didn't come over ...... I was not happy. The staff were lovely but so badly trained, they hadn't a clue. As for the manager ..... I'd sack him. Will not be back ...ever.
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