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“Great experience but ...”
Review of Mandarin Grill

Mandarin Grill
Ranked #36 of 5,525 Restaurants in Kuala Lumpur
Certificate of Excellence
Cuisines: Seafood, Contemporary, Grill
More restaurant details
Restaurant details
Dining options: Late Night, Dinner, Reservations
Description: The newly renovated Mandarin Grill reopens with an Italian Grill concept. Overlooking KLCC Park, the restaurant offers an array of authentic Italian cuisine created by Chef de Cuisine Luigi Stinga who joins us from 2-Michelin star restaurant Seta in Mandarin Oriental, Milan. The restaurant’s menu also features excellent grill selections. A la carte, business lunch and set menus are available for lunch and dinner. Wine enthusiasts can also explore Mandarin Grill’s astonishing selection of premium wines by the glass to complete their dining experience.
Reviewed September 30, 2017 via mobile

The poor design of the restaurant meant that our anniversary dinner was marred by the very loud guest and even louder restaurant manager!

The service by the team (except for the loud speaking manager) was impeccable! We were made to feel welcome and special.

The Hokkaido scallops were seared to perfection. The Margaret River tenderloin steaks were perfectly paired with the chimichurri and chipotle sauces. The steak fries, patata and mushroom helped to make the main course complete.

We couldn't resist the call of the treacle tart and hazelnut praline ice cream to wash everything down.

Date of visit: September 2017
Thank BoinkVal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded October 12, 2017

Dear BoinkVal

Thank you for sharing your feedback on TripAdviser.

We have taken note of your comments on the design of the restaurant and unpleasant encounter on the loud guest and restaurant manager. Please accept our sincere apologies for the inconvenience caused and rest assured that the matter has been reviewed and dealt with accordingly by our Director of Food & Beverage.

On a brighter note, we are glad to know that you enjoyed the food and colleagues’ impeccable service which I look forward to share with the team as it will certainly inspire them in our mission to completely delight and satisfy our guests.

Thank you for your patronage and we look forward to see you in the not too distant future.

Yours sincerely
Frank Stocek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 - 62 of 417 reviews

Reviewed September 8, 2017 via mobile

My fiancé surprised me with a birthday dinner at this amazing place. Great staff! Great food! And we have an amazing person to serve us for the night, look for Shah, he will definitely make your night even more amazing!

Date of visit: September 2017
1  Thank lydiacse16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded October 12, 2017

Dear A TripAdvisor

Thank you for sharing your glowing review on Mandarin Grill and it is awesome to read that you had greatly enjoyed your birthday dinner celebration with us.

I greatly appreciate your kind praise on our food and service provided. Your recognition towards Shah will certainly motivate him to the highest level.

Thank you for your kind support and my team and I look forward to the pleasure of welcoming you back in the near future.

Yours sincerely
Frank Stocek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2017

Excellent restaurant mainly focused on meat dishes. Often the location of Michelin star chefs who be there on invitation for a short period of time. High end cooking. Nice embiance and excellent service. Often needs pre-booking since the restaurant is often fully booked.Good selection of wines

Date of visit: September 2017
Review collected in partnership with this restaurant
Thank petereduardmaartenh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded October 12, 2017

Dear petereduardm

Thank you for taking the time to post such a wonderful review on Mandarin Grill.
I am most grateful for your commendations of our restaurant which I look forward to share with the team as it will certainly inspire them to the highest level.

It was a pleasure to have you with us and we look forward to the opportunity of welcoming you back to the restaurant again soon.

Yours sincerely
Frank Stocek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2017

Apart from nice ambiance and the quality of service - I'm also a big fan of their steaks. Recently had lunch there and tried out the the BMS8 Sher Wagyu. Meat is prepared to correct doneness and retained its unadulterated rich flavor - thanks for taking care of the meat & enjoyed the lunch!

Date of visit: August 2017
Review collected in partnership with this restaurant
Thank LazyServer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded October 12, 2017

Dear LazyServer

Thank you for sharing your feedback on TripAdvisor and I am thrilled to read that you had an enjoyable dining experience with us. Your kind praises on our steak, service and ambience will certainly motivate our colleagues to the highest level.

We greatly appreciate your kind patronage and we look forward to your return for another magnificent experience at Mandarin Grill.

Yours sincerely
Frank Stocek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2017

Lovely restaurant with impeccable and excellent service. Great ambiance that makes the dining experience a memorable one...Excellent wine list and food that is carved and created to perfection... amazing staff who knew each dish and introduction to your meal was done in an enchanting manner.... Service was excellent and a perfect dining experience

Date of visit: August 2017
Review collected in partnership with this restaurant
Thank vanassar68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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