Prior to our arrival, we rang them up to inform that we would be arriving on the 5th oct at 5am early morning.
Mr Edwin assured and also inform us that he would be stating our arrival time under remarks..
We would have made other arrangements if he had not.
Upon arrival, Mr Russal who was the reception staff at that time, inform us that there was no room available. We told him that we talked to his colleague earlier on and he had ensure us and listed as such under remarks.
In a nut shell, there was no information pass down to him and there was no info listed under remarks..
We ended up trying to pass time at a coffee shop nearby. Feeling restless we headed back to reception requesting him to get us a room. I am amazed with his lack of effort in solving the situation. When I then ask him where was the restrooms, he told me that they were closed and the one that's at the pool area only opens up at 9am. Also suggested that I SNEAK into the shopping mall and use the restroom at the fist floor....
At around 7am, a magical " back up room" was available for us, after 2 hours of waiting.. Manager came up at 11am to apologize and we receive 2 days free wifi service in our room to sweeten things out.
I truly believe that the photos are misleading;
Photo of main entrance with the name fahrenheit is the entrance of the shopping mall and not the
Check in counter is a small office on the 5th floor.. Only the office has air conditioning. Waiting area "lobby" no air-con. Waiting area is just a sad excuse..
Picture of pool area only shows the pool itself.. In actual fact the floors above the pool lvl is stained.. What seems like smoke and soot damage.. you can really tell that it is a run down building.
Corridor leading to the rooms will remind you of an old hospital.
There's a nightclub on the 4th floor.. You will
Be hearing techno music up to 3am...
Only one lift working at the side entrance from the street.. Even so it is extremely slow and poorly ventilated.
Only good thing about the suites is it's location and spacious rooms.
It was a huge disappointment for me and my mates.. Group of 3 with DOT2493.
- Official Description (provided by the hotel):
- Centrally located within the prestigious Golden Triangle, Fahrenheit Suites Kuala Lumpur offers stylish and modern 4-star residential suites, which boasts bright coloured walls and plenty of natural light. Each room is equipped with a flat screen TV, DVD player and a safe. Suites come equipped with spacious living and dining area, and a kitchenette, offering all comforts of a home. ... more less
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- Also Known As:
- Fahrenheit Hotel Kuala Lumpur