We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just a regular serviced apartment”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Somerset Ampang Kuala Lumpur
Ranked #17 of 349 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed September 14, 2013

Actually before we went for this business trip, a Malaysian friend has suggested another hotel close to Bukit Bintang area instead of this place.

We came quite late around 10pm. The check-in process was quite fast and efficient, so we can drop the bag quickly. Then we decided to have a quick supper before going to bed and realised that there was no other option except a cafe next door (...and the next morning, we also found out that this cafe was used by the hotel to serve the breakfast...LOL). Food was okay, but in the night there was no other option except PIZZA...well, better than nothing, we thought.

The apartment room consists of a living room, a kitchen (with a big fridge and a washing machine), a bathroom (with shower and bathtub) and a closet. There was no regular amenities in the bathroom (as we always find in hotels), except a small body lotion and a shower gel. You must ask the room service to get the others (comb, shaver, etc).

Location was okay, although you need to spend around RM 6 to reach KLCC by a taxi. There was no neighbourhood facilities, except a cafe and a medical centre. That's the time when we regretted our decision to choose this apartment instead of the recommended hotel which is very close to the attractions KL can offer.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANJ002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (885)
Traveler rating
Traveler type
Time of year
Language
  • More languages

495 - 501 of 885 reviews

Reviewed September 6, 2013

Checked out few days ago. Check in only for one night, very satisfied with the room but very poor service from the front dest and the bellman. First of all when my friend arrived early in the morning and asked the receptionist to assist her to my room, the receptionist NOT SMILE at all. Not even welcoming. Then bellman assist her to wrong floor and let her walk alone to the room which is occupied by a man and my friend need to go back to the lobby. She ask the bellmam to send to my room again and inform him about the incident, he only insist to the right floor without apologize!! How if anything happen to her??? Problem with checkout, the housekeeping simply accuse us STOLED the LAUNDRY BASKET. For what purpose??? We dont even realize there is a basket inside the room actually. The management said that they saw thru the CCTV there are many ppl go in and out from the room and probably our friends tke out the basket. If the management have that much time to see the cctv so why dont they check whether my friends are the one who take out the things or the housekeeping forget to put in upon check in and simply blame us when check out. I am really upset and not even think to go there anymore.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank MissNDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded September 9, 2013

Dear MissNDD,

Thank you for taking the time to write this review.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We are very sorry about the incident you experience during your recent stay with us. We have noted of your comment and rest assure that I will personally work with our Housekeeping and Guest Service Manager to ensure that such incidents will not occur again.

Thank you for your patronage and we hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed 2 nights. We arrived in the midnight and was welcomed by staffs although it was about 3am. All the staffs there including securities and cleaners are so polite and always smiling. The apartment was sparkling clean when we arrived and the rooms are beautiful and comfortable. The kitchen has all the things you need ranging from pots and pans to cork opener. On the day of our check out, I asked the reception staff if they had super glue as my shoes were giving way. One of the staff actually went to get his personal super glue and gave it to me. He also rejected when i offered to pay him. Overall, I am very pleased during my stay and I would definitely suggest everyone to stay there.

Room Tip: I stayed in #18-13 :)
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Eileen_su
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded September 9, 2013

Dear Eileen_su,

Thank you for taking the time to write this review. It is great to have you stay with us.

We appreciate your review and the compliments about our service and facilities.

We hope that we will have the pleasure of welcoming you again in the near future. Should you require any other assistance or information for your next visit, please do not hesitate to contact us at enquiry.kualalumpur@the-ascott.com

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

My husband and I spent 6 months at the Somerset on Ampang Park. This is a great place to stay in KL, close to the metro station, a quick taxi ride away from most things in the city (when there is no traffic!). We really enjoyed the pool and the gym, as well as the property staff who were all very nice and professional.
We had a spacious apartment, with enough room to store all our luggage. We even were able to host guests in the office by adding a double bed.
The view from the highest floors is very nice.
This was my second stay at a property from the Ascott group and I was not disappointed! It is perfect for both short and long term stays.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Guizzi123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded September 9, 2013

Dear Guizzi123,

Thank you for taking the time to write this review.

It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

We look forward to welcoming you again.

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We arrived here for the F1 race so it was busy BUT they looked after us good - got us into our room fast AND it was such a great room! 2 bedrooms and HUGE space WITH the best view from a bathtub I've EVER seen!

If this is how the RICH live then I like it!

The Pool was great up high on the roof!

Breakfast each day was included and was a huge spread - the bread even was amazing! Can't say enough about the breakfast - would cost $25 per person in any major hotel - was just great!

The staff - always quick to help - couldn't figure out my electronic conversion plug - guy was there in 3 minutes! Plus I moved the TV from the living room to the other bedroom - cable worked in there so it was great - no sense tv being in a room with no one in it!

Wired Internet was FAST as was the wifi!

Taxi's always there waiting AND its just a RM to any mall - Berjiya being our favorite!

Mcdonalds and KFC etc - just 5 minute walk down main road - got to love it! This is important always to me - hate when food is not close by!

Oh and aircon - whole suite is very cold with it - just great!

Never heard the neighbors at ALL - was always quiet AND the maids - cleaned up the rooms really good each day PLUS gave us our free 5 bottles of water!

If you're going to KL - stay here - is what I can say!

Room Tip: I got a 2 bedroom but I'm sure all rooms are great! Hotel is quiet and spacious!
See more room tips
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded September 9, 2013

Dear Dean P,

Thank you for choosing Somerset Ampang as your accommodation during your stay in Kuala Lumpur.

It is always encouraging for us to learn that our valuable residents are satisfied with our
service and facilities.

We hope that we will have the pleasure of welcoming you again in the near future.

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

This was our second visit to the property this year- the first was in April. As usual, our apartment was spotlessly clean, and well maintained at all times. As always, what impresses us the most each time we stay here, is the friendly and helpful staff. They even go to the extent of checking the taxi we come back to the apartment in to see that nothing was left behind and take down the number, just in case something was missed!
The apartment is fully equipped and housekeeping were only too pleased to provide a rice cooker on request. The gym has everything, and the pool is fantastic although a little on the small side. The location is ideal- not too far from the city centre and not too close to be crowded. The free shuttle was very convenient, and the Hook Choon supermarket 10 minutes walk away was very well stocked.
A very enjoyable stay.

Room Tip: Ask for a high floor
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank scooter051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded September 9, 2013

Dear Scooter051,

Thank you for your feedback which will be shared with the team at Somerset Ampang Kuala Lumpur.

Your feedback motivates us to do better to ensure that our residents have a warm and pleasant
experience.

We look forward to welcoming you again.

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

We stayed for 4 nights. The staff were all very friendly and helpful, not unlike what was posted in previous reviews. We were upgraded from studio premier and enjoyed our stay. The room had a nice practical layout. The fully equipped kitchenette had everything needed. A lot of thoughtful details were present. It was well cleaned and everything neat and tidy.

We used the pool once. It was a nice sized pool. The water was a little cloudy but it had a nice view on the rood top. I complained that the towels had a croach smell. For me, it was yucky! I asked they do something but it still smelt the same. I never encountered that ever anywhere. Perhaps they need to invest in a fresh scent conditioner or something.

We liked the breakfast. The service was very good. The staff were by attentive and friendly too. The food was adequate. I loved the egg station. Warm and tasty food.

It was just a pity we had no time to enjoy it much as we were busy at work. Very practical location - 10 minutes walk to the ampang park station. 15 mins max to KLCC. Definitely high recommended!

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank twofeathersSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Assistant Residence Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded August 26, 2013

Dear twofeathersSingapore,

Thank you for taking the time to write this review.

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We are very sorry about the incident you experience during your recent stay with us. We have noted of your comment and rest assure that I will personally work with our Housekeeping Manager to ensure that such incidents will not occur again.

Thank you for your patronage and we are looking forward to welcome you back in the near future.

Sincerely,
Gary Loke
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
5.3 mi away
Capri by Fraser, Kuala Lumpur / Malaysia
3.1 mi away
Aloft Kuala Lumpur Sentral
Aloft Kuala Lumpur Sentral
#15 of 349 in Kuala Lumpur
3,316 reviews
1.2 mi away
PARKROYAL Serviced Suites Kuala Lumpur
Show Prices
Show Prices
Show Prices
0.2 mi away
DoubleTree by Hilton Kuala Lumpur
1.5 mi away
Lanson Place Bukit Ceylon Serviced Residences
0.7 mi away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#9 of 349 in Kuala Lumpur
10,018 reviews
Show Prices
Show Prices
Show Prices

Been to Somerset Ampang Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Somerset Ampang Kuala Lumpur

Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range: $58 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Hotwire, HotelQuickly, Evoline ltd, TripOnline SA and Cancelon so you can book your Somerset Ampang Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing