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“Great for family group”

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Somerset Ampang Kuala Lumpur
Ranked #17 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Sydney, Australia
Level Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great for family group”
Reviewed April 21, 2013

We really find it hard to find places to stay outside Australia with enough space for our family of six especially with separate bedrooms. We were en route to Europe with an overnight stop in KL.
It's the first time we've done an Asian stop over and it seemed to help the jet lag.
The three bedroom apartment was immaculate. The washer/drier was a real boon.
The attached restaurant where you eat breakfast was really welcoming and made a fuss of our kids.
Location is walkable to the twin towers. We didn't go up as the towers are closed on Mondays but still a sight worth seeing. There is a nice kids water playground nearby the towers
All in all a great stopover

  • Stayed April 2013, traveled with family
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Helpful?
Thank bexandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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810 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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English first
Quezon City, Philippines
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 18, 2013

Stayed in Somerset Jalan Ampang, in a 3 bedroom apartment with family. The service was great, staff are accommodating & friendly, the room is awesome having all the basic things you need. There are 3 bedrooms, 2 toilet & bath (1 having a bathtub and a big window to see the view outside), a big dinning table, washing machine, microwave, refrigerator, electric kettle, pots & utensils if you want to cook coz a stove is available, sala set, 2 wall tv, iron for clothes, hair dryer, Internet connection. It's like ur just at home coz it feels like just one making you lazy to get out. Aircon is also good. View at night is beautiful. Infinity pool & jacuzi at the rooftop is very nice with great view of the city. Really enjoyed our stay and for sure will come back! Breakfast is free located beside the building food is okay.

Room Tip: If traveling with family get the 3 bedroom apartment it's the best and you get a lot of great vi...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Maloy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
102 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 17, 2013

Pros: This serviced apartment building is new (everything inside from the fittings to the electronics was brand new and very clean), the bathroom(!) had a great view of the city, friendly staff, free internet, free breakfast, infinity pool and gym on the rooftop with spectacular views, there was a card in the bathroom that said extra bathroom amenities (eg. cotton buds, shower cap, etc) would be available upon request - great idea to avoid wastage.

Cons: The food at the breakfast buffet was not that good, also you have to get a breakfast ticket from the check-in desk every morning before you go to the restaurant. The hotel faces a busy highway so not sure why the restaurant seating is all outdoors (ground floor) next to the noisy, dusty traffic. The hotel is very close to the KLCC, Twin Towers & Ampang train station on the map, but in reality the street/the walk in between is not that pleasant - on our first day, we walked from Ampang train station to the building and didn't want to do it again for the whole trip. The location is not really close to any of the major sightseeing spot, and since the location of the hotel cannot be changed, expect to take a taxi whenever you go out. The room decor was beautiful, but has many minor design flaws - some examples: bathroom sink is so low you have to bend 90 degree to use it; you can't wash your face in the sink because there's not enough room between the bathroom mirror and the sink; when we tried to use the bath tub, there was no hot water (only luke warm), water pressure from the faucet was VERY low so we gave up (it would have taken at least 1 hour to fill the whole tub), also for such a large bathroom, there was very little counter space to put our own toiletries on. I think the interior designer should be required to experience it for themselves before letting customers stay here!

Note: The building is also so new that almost none of the taxi drivers know where it is (ie. they might refuse to take you on board), so the best thing to do is tell them "the Intermark Shopping Mall" (which is across the street) and point out the Somerset Ampang building when you get close. The building is also right beside the British High Commission (not sure taxi drivers would know that).

This is actually a serviced apartment, not a hotel - the rooms come with full size kitchens, so it would be great for families or long term stays. We booked a 1 bedroom unit and they upgraded us to a 2 bedroom unit with a full walk-in closet - we were of course delighted but we only had 2 people, so it was a pity we couldn't take advantage of all the extra space.

Overall, a pretty good hotel and recommended if you don't mind taking lots of taxis to get around. If you like to be able to walk around and explore the neighbourhood as soon as you get out of the hotel, I'd recommend staying somewhere in either Masjid Jamek or Bukit Bintang.

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallinn, Estonia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 8, 2013

Overall it was a very nice hotel, good location and marvellous swimmingpool on the top floor with beautiful view on the Petronas Towers. Some minor negative aspects: when we arrived we had a slight misunderstanding with our booking and they wanted to charge us more as it was stated by the booking agency. They said that this sum was without taxes but our confirmation stated the booking sum included all the taxes. But it was sorted out quite quickly. The first room that we were given smelled awfully of mould (coming from AC) but we complained and they gave us new room. The breakfast in Souled out was hectic and not very much to choose from. We loved to sleep until the last minute and each time we got downstairs they were out of fruits, croissants, coffee, cheese etc. Of course if you ask them then they bring you (if they have any left ;)) the service was always friendly, and the omelet chef made good omeletes. There was a immense menu in the room for odering take away, we didn't use that service but I think it's very handy. Of course when you stay in the apartement you have your own fully equipped kitchen so you can cook yourself if you want. The grocery store is 5 min walk just over the crossroad and so is the metro station. Very good hotel, definitely will stay again if in KL. My kid loved it too, especially the pool.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank Annelik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermanus, South Africa
Level Contributor
251 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 8, 2013

This is the second time we have stayed long term at The Somerset. It's really worth the five stars I 've given it.
It is a modern building with great appliances. Anything goes wrong and the relevant team are on to it following notification of an issue
There is a stunning infinity pool with views across the city to the Genting Highlands.
Regular maintenance checks are done for pests.Fire drills are carried out ensuring staff are competent in the case of an emergency.
The very popular Souled Out is on the premises and is the breakfast venue (this has improved), as well as a convenient place to eat or enjoy a drink.
Location is good on Jalan Ampang within walking distance of the LRT and KLCC park,
The cherry on the cake is the company's green initiative - you can select how often you require clean linen and cleaning services. In addition eco outings are organised to coincide with events like earrt hour..
Definitely accommodation to recommend.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tweet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Bucuresti, Romania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

This gorgeous hotel has a lot going for it: lovely apartments with modern living room, bedroom & kitchen (including a washer-dryer), very good service, great location, affordable prices, etc.

But the real gems of Somerset Ampang are the breathtaking views from the rooms (including the one through the wall-tall window in the bathroom) and especially from the open-air pool on the rooftop.

Taking a swim there, in the hot evenings of KL and enjoying the beautifully lighted Petronas Towers right from the coolness of the water, is what made this place a standout in our book.

The only downside while we stayed there was the breakfast, which was served in a adjacent building and was decent, but didn't provide anything to write home about.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank Bogdan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 7, 2013

I have spent the last 5 days staying at the Somerset Ampang KL. I was booked into a studio room but was upgrated to a one bedroom premier room at checkin (along with both the person before me in line and the person afterwards). This is a well situated, modern, spacious and immaculately clean apartment hotel and I'd certainly recommend it to both business travellers and families. The beds are huge, the bath overlooks the city, there is free wifi and the service was excellent throughout my stay. Some people have complained about the breakfast (at Souled out next door) but it was fine just not the enormous buffet you get in some hotels. I love the roti and dhal! You can order takeaway which was excellent on both the times I tried it. The taxi fare into KLCC is approx. 9 ringgit by blue limo and 4 ringgit but standard taxi - $3 or $1.30. I asked and was given a non smoking floor and couldn't have been more happy with the hotel. The airconditioner was a little noisy so I just turned it off at night!

Room Tip: I asked for a non-smoking floor and I'd definitely book a one bedroom over a studio as the price...
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  • Stayed April 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank emeldr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Somerset Ampang Kuala Lumpur

Property: Somerset Ampang Kuala Lumpur
Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
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Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

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