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“Nice hotel”

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Somerset Ampang Kuala Lumpur
Ranked #17 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed April 1, 2013

The hotel was very nice, with nice amenities. Our room was very comfortable, clean and quiet. The staff was very accommodating and friendly. Thanks to the friendly and accomodating staff for making our trip very enjoyable.

  • Stayed: March 2013, traveled as a couple
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Thank Sunee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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515 - 521 of 860 reviews

Reviewed March 27, 2013

The room/apartment was great, and well located for embassies and offices. It's within 5 minutes' walk of Ampang Park, for the LTS and shops. The rooms are really well-fitted out and tastefully furnished, and very comfortable. It was certainly handy having a separate living room/dining area (for business meetings) and kitchenette. There's also a good-ish pool and a nice gym. The only critique on those facilities (which can't really be blamed on the hotel, just on its occupancy rates) is that both always seem to be very full of people (mostly fully clothed (pretty gross, and very unhygienic). I was constantly frustrated in the gym, which seems to be used by visitors as a kind of play room for their small children - the parents would just leave them there and then disappear. Pretty annoying to be trying to work out in the middle of screaming kids, who within minutes inevitably manage to hurt themselves, break the machines, etc. But that's mainly a problem with the guests (although the hotel might do more to enforce the "no children" rule in the gym. There's no restaurant facilities in the hotel. Breakfast is served via an arrangement with the Souled Out restaurant next door, and is pretty pathetic (although the restaurant is good for "proper" meals, and does room service to the Somerset). The hotel staff are somewhat unfriendly, but polite and generally helpful.

  • Stayed: March 2013, traveled on business
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1  Thank frequenttraveller63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2013

I stayed in this hotel from 20th till 28th of March, in which supposed to be a premier suite in 9th floor.
Somerset really disappointed me, I was expecting good place and service that deserves the high price that I paid. unfortunately, my expectation narrowed down from the 1st night where we start to smell the sewage smell from the bedroom's washroom, this bad smell was getting stronger night by night. I spoke with the staff about this problem and also the drainage of the sinks in both washrooms (two bedrooms apartment) twice, there was no enthusiastic reaction and they told me that, their house-keeping staff didn't notice any problem.
On the sixth night of my stay the smell woke us at 5 AM, again I informed the receptionist where he advised me to speak to the manager in the morning.
I didn't feel any eager from the manager to help at all, and even no expression of apology instead he suggested to move us to another unit, which is not practical for me since we are leaving in less than 24 hours.
We can hear the drainage system running in the pipes of the wall of the bedroom's washroom where I brought the housekeeper to witness that, again no comments!!!.
On our last day while we are trying to get relax in preparation for our long flight, there was a disturbance due to constructions in one of the floors either 8th or 10th, again I called them regarding this problem, the response came two hours later, when they told me that there was
a construction in the 8th floor and now they finished it, without even saying we are sorry,
well, glad to know!!
This is my first and last time staying in these apartments.

Room Tip: Stay away from this place.
  • Stayed: March 2013, traveled with family
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3  Thank Badr G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Guest Relations Manager at Somerset Ampang Kuala Lumpur, responded to this reviewResponded April 7, 2013

Dear Mr Badr G,

Thank you for your feedback. We are very sorry about the unpleasant experience you encountered during your previous stay with us. As soon as you reported the smell to us, our engineering staff fixed the sealant which has been become loose on the floor trap. Unfortunately, when it was reported the second time, we were not able to trace the source of the smell despite numerous attempts to do so. To make the remaining part of your stay comfortable for you, we offered you a change of room in order for us to monitor and probe the smell issue. However, this was declined. We apologise that we were not able to make you feel more at home and comfortable.

I would be very grateful if you could contact me at my email address, gary.theng@the-ascott.com so that I can personally address the issue with you and hope that you will accord us another opportunity to be of service to you again.

Thank you
Gary Theng
Guest Service Manager, Somerset Ampang Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

We enjoyed a warm welcome upon arrival. Our stay was originally for 4 nights but we extended the stay for one more before moving on to Langkawi. We were happy to hear that we are upgraded to B. The hotel was full so we made the last day’s booking through internet thinking that we would either be asked to move to another room or pay more. Neither of the two happened and this was highly appreciated. We remained in our upgraded room with no extras!

STAFF: Impeccable service -a bunch of professionals, very warm and friendly and always on hand to help with their local knowledge. They helped us choose some nice cultural and lifestyle activities which otherwise we might have missed.

LOCATION: I would say with one word “Unique” It is just a 5 minute walk from the metro station and one stop from here to the city centre and the Suria -Malaysia’s premium shopping centre which is located at the base of the Petronas Twin Towers. Besides the luxury and fashionable shops (Burberry, Cartier, Chanel, Prada, and many more, it houses also cafes, several restaurants, a 12 screen cinema, a Concert hall, the Petronas Art Gallery and a Science Discovery Centre.

RESIDENCE: The inspired residence features high quality, stylish and exceptionally appointed living spaces. Signature touches make the guest feels right at home and this is how we felt the moment we stepped through.

ROOM: We were shown to our spotlessly clean apartment on the 10th floor and the cabin boy demonstrated the use of the different facilities.
The room was spacious, very comfy with a stunning view.

The fully equipped kitchen, the separate dining and living area, the coffee/tea facilities, the washing machine, drier, toiletries, the amazing bedroom, the 2 flat screen TVs, the sofa and the massive walk in wardrobe and all other facilities were what really made the difference!

We truly felt like home away from home here. The residential-style amenities ensure warmth and comfort with attention given to detail. We felt at ease and longed to ‘return home’ after each day’s active cultural outing.

INTERNET: We could relax within the privacy of our own living space and enjoy the modern and innovative business -broadband internet services that were provided.

We had a card daily with the name of the person who was responsible for the room’s cleaning in case we needed any extras, and we were daily provided with a newspaper.

BREAKFAST: We could have our breakfast down at the small restaurant next to the hotel after showing our vouchers of course. Breakfast was fine and the people of the restaurant were nice.
Lunch was also fine –not to mention that there was a ‘take away’ and we could order anything from our apartment.
I also need to mention that after dining in the room we had all dishes washed the next day.

SWIMMING POOL: Roof top ‘infinity’ pool, is a great place to hang out, as well as the Jacuzzi and gym. It feels as if you are swimming on top of the world! The view from up here is breathtaking.

I highly recommend it and if we ever return we will certainly book here again.

  • Stayed: March 2013, traveled as a couple
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4  Thank greekcypriot2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

For a hotel like this in London you would probably be looking at paying 3 or 4 times the price. When we walked into the apartment we were shocked at the amount of space there was and how clean it was. We only had the 1 bedroom apartment so I can only imagine how amazing the higher priced apartments are. The pool on the roof offers a good view of the towers and of the surroundings. The hotel offers a free shuttle service to KLCC (Petronas Towers) in the mornings, although it's recommended to put your name down the night before. Staff were great. Very helpful and acommodating to us as our flight wasn't until the evening. The breakfast was held in the restaurant next door but was very nice. All in all a great place to stay in KL :)

  • Stayed: February 2013, traveled as a couple
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1  Thank WoollyJumbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

I knew from the website we were in for something special at this hotel but on arrival i was truly amazed at our apartment. Ultra modern in every way from the furnishings to the hardware. We booked a premier one bedroom and it was eextremely spacious. Bathroom amazing my only negative would be that the toilets were not up to scratch. We loved the pool area but 8 lounges is no where near enough for a property this size. Would definitely stay again.

Room Tip: If booking a one bedroom a Premier on a high floor
  • Stayed: March 2013, traveled as a couple
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3  Thank sallygoldcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

We really enjoyed our stay here and it was a nice alternative to the usual "hotel room" we stay in. The apartment itself was spacious, modern and really comfortable with 2 flat screen TVs a massive walk in wardrobe and comfy bed and sofa. The bathroom was lovely especially the bath and the view from it. The pool was beautiful and not at all crowded and the staff were professional and courteous. Sadly the breakfast is terrible in quality, choice and presentation and lets the brand down in my opinion. The a/c in our first room 1010 was really noisy (banging) and after persevering for 2 nights we moved to 1014 and whilst the apartment was smaller we slept much better away from the banging a/c and noisy main road. In addition this room did not stink of cigarette smoke like 1010 even though both rooms are on a non-smoking floor....common for Malaysia I know but not nice none the less.

Overall a lovely property in a pretty good location, great for longer stays and very comfortable.

  • Stayed: March 2013, traveled as a couple
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5  Thank 123free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Somerset Ampang Kuala Lumpur

Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#16 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range: $67 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
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Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

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