I stayed in this hotel from 20th till 28th of March, in which supposed to be a premier suite in 9th floor.
Somerset really disappointed me, I was expecting good place and service that deserves the high price that I paid. unfortunately, my expectation narrowed down from the 1st night where we start to smell the sewage smell from the bedroom's washroom, this bad smell was getting stronger night by night. I spoke with the staff about this problem and also the drainage of the sinks in both washrooms (two bedrooms apartment) twice, there was no enthusiastic reaction and they told me that, their house-keeping staff didn't notice any problem.
On the sixth night of my stay the smell woke us at 5 AM, again I informed the receptionist where he advised me to speak to the manager in the morning.
I didn't feel any eager from the manager to help at all, and even no expression of apology instead he suggested to move us to another unit, which is not practical for me since we are leaving in less than 24 hours.
We can hear the drainage system running in the pipes of the wall of the bedroom's washroom where I brought the housekeeper to witness that, again no comments!!!.
On our last day while we are trying to get relax in preparation for our long flight, there was a disturbance due to constructions in one of the floors either 8th or 10th, again I called them regarding this problem, the response came two hours later, when they told me that there was
a construction in the 8th floor and now they finished it, without even saying we are sorry,
well, glad to know!!
This is my first and last time staying in these apartments.
- Official Description (provided by the hotel):
- Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more less
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- Also Known As:
- Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur