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“an apartment city center with hotel service”

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Somerset Ampang Kuala Lumpur
Ranked #17 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Antwerp, Belgium
Level Contributor
117 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“an apartment city center with hotel service”
Reviewed February 15, 2013

Well situated near city center.
Living room, bathroom, kitchen, bedroom with dressing and good free internet connection.
Broad TV programs choice on large flatscreen
Friendly staff
Maybe the furniture is a litle too Zen.
The only minus is the low quality and decor of the next-door's restaurant which serves the inclusive breakfast.

Room Tip: Have breakfast elsewhere
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikaan1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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810 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 14, 2013

Really enjoyed our stay in these lovely newish apartments.. I only stayed for 2 nights with a group of friends, but I can see that it would be a great place for business travellers or those staying for a while longer as the apartments are well-equipped with washing machine, dryer, kitchen, hairdryer etc. Nice rooftop facilities - infinity pool, jacuzzi and gym. Nice view of KL in the morning and night-time - you can see KL towers from there.

Service at the front-desk was super friendly and helpful, provided us with a map and quick rundown of KL when we arrived. Unsure why, but one of our bedrooms was also upgraded to a deluxe one-bedroom aprt on arrival which was a bonus :).

The location is only slightly inconvenient. It is on a street surrounded by a lot of foreign embassies not many places are within walking distance. But there is a LRT within walking distance, the hotel hails in cabs for you and it also offers a free shuttle bus service that goes to most of the main shopping centres/KL sights. To be honest, KL's terrible traffic is the bigger problem in terms of getting around. The hotel itself quite close to KLCC and nearby shopping centres!

Thanks Somerset!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 14, 2013

Last time visiting KL I stayed in Traders hotel and said it was great, but now I would recommend Somerset even more. Because for a lesser price you get the whole apartment (with living room and kitchen), not just a room which is serviced like in any other hotel, astonishining view from the bathroom and amazing 'infinite' pool with great view on the city.
Hotel located 1 LRT stop from the city center (or 10-15 minutes of walk), there are also shuttles running to the center in the morning. 'Executive' taxi is waiting by the hotel lobby, so getting around is not a problem and their meter rates are quite reasonable.
Personal attitude is spotless and service is great.

I don't really understand why some people are rating breakfast as really bad. From my point of view it's not the most luxurious breakfast that I had in a hotel, but just good enough and does it's job.

We booked executive room, but were upgraded to a premium room on 19th floor, which also has a small office room. Difference in price between different room types is negligable, so I'd recommend to book a higher class to get more satisfaction from your staying there.

Recommend staying in this place, 100% worse it.

Room Tip: As it was said in other reviews - ask for a room on a higher floor.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 28, 2013

This was my second stay at the Somerset Ampang in KL. For the price of a Hotel, you get a nice 1-2 bedroom apartment, with washing machine/dryer & kitchen. Sometimes I don't want to go out for food. It's about 3 minutes walk to the Ampang LRT station, so everything is close from there.

Downside is that the breakfast in the restaurant next door is pretty poor. Since I don't eat much breakfast, I wasn't worried, but I wouldn't book the place for the breakfast. On the upside though, you can make your own breakfast - you have the facilities.

I'd still rather stay there than a hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2013

I stay there twice on December 2012. Room is ok but the service is so bad.... Place worth for the price but the concierge and front desk is bad and not forget the security. It's really give bad name to a nice place. if people ask me... I won't suggest the place and I won't come back. There's more place to stay in Jln ampang. First time I stay...I still give chance and come back for second time.... I stay in three bedroom unit.. But they treat us like we are not paying for the stay. So if u just need place to sleep...then this is the place but not for stay....and if u don't mind to a bad service.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosacanin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Manager at Somerset Ampang Kuala Lumpur, responded to this review, January 28, 2013
Dear Rosacanin,

Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us.

We always encourage our residents to bring their concern to the Guest Service Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one.

In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.

Please contact me at +603 2723 8889 or email at gary.theng@the-ascott.com so that we can take remedial action to ensure incident like this will not happen again. Thank you.

Gary Theng
Guest Service Manager, Somerset Ampang Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
doha
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 22, 2013

Family with young kids will love these apts over hotel suites for privacy,feel like home, beautifully decorated rooms, well equipped, Infinity Pool and roof top Gym facilities are awsome.You will love the full glass bathroom overlooking city
well conneted with all attractions and shopping malls, I 'll suggest december is the best time to enjoy shopping in Malaysia.
Not to forget,citibank cards getting 25% discounts..so enjoy guys

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SUNIL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 13, 2013

Stayed there one night. Room looked very good as well as the features in the room. Turning into the hotel is not easy from Jalan Ampang. We had one problem which we didn't anticipate. There were bed bugs that caused us some skin rashes and sleepless night. And the worst hasn't come yet. The worst breakfast I have ever had in town. End summary: poor sleep, skin issues & bad breakfast. I would not recommend this hotel these issues have been fixed for a highly rated hotel.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kgov74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary_SAKL, Guest Service Manager at Somerset Ampang Kuala Lumpur, responded to this review, January 14, 2013
Dear Kgov74,

Thank you for your valuable feedback. We regret that this incident left you with a negative impression.

As there may be other factors surrounding this incident, we would appreciate it if you could please contact me at +603 2723 8889 or email to gary.theng@the-ascott.com so that we can investigate this further and address the situation appropriately.

We look forward to hearing from you, giving us another opportunity to serve you better.

Gary Theng
Guest Service Manager, Somerset Ampang Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Ampang Kuala Lumpur

Property: Somerset Ampang Kuala Lumpur
Address: No 187 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Kuala Lumpur
#15 Romantic Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#22 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Ampang Kuala Lumpur 4*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the prestigious Embassy Row, Somerset Ampang offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, JAlan Sultan Ismail and Jalan Tun Razak. ... more   less 
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Also Known As:
Somerset Ampang Kuala Lumpur Hotel Kuala Lumpur

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