We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
PARKROYAL Serviced Suites Kuala Lumpur
Nearby Hotels
Traders Hotel, Kuala Lumpur(Kuala Lumpur)
$139
$100
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Grand Hyatt Kuala Lumpur(Kuala Lumpur)
$153
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$90
$75
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$95
$90
LeMeridien.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$87
$66
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$201
$150
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hilton Kuala Lumpur(Kuala Lumpur)
$75
$70
Agoda.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Shangri-La Hotel Kuala Lumpur(Kuala Lumpur)
$125
$95
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$85
$76
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness center
$68
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (2,159)
Filter reviews
2,159 results
Traveler rating
1,335
632
127
37
28
Traveler type
Time of year
LanguageAll languages
More languages
1,335
632
127
37
28
Show reviews that mention
All reviewsrooftop poolbukit bintangegg stationstudio suiteservice suitessofa bedcontinental breakfastwasher and dryerkl towerlaundry roomwalking distanceraja chulan monorail stationfull kitchenlong stayhome away from homedvd playerbars and restaurants
Filter
Updating list...
1,396 - 1,401 of 2,159 reviews
Reviewed January 31, 2014

We booked a one bedroomed apartment and were not disappointed ....we were originally given one on the 18th floor but a cancellation got us elevated to the 27th floor and a fantastic view of the Petronas towers. The apartments are well laid out and well equipped with great AC and WIFI. The breakfast was good with a good choice of food and the option of sitting outside in garden area which I loved. The staff were extremely friendly and helpful. The pool on the roof was closed the first day but opened on our second day and we spend a lovely morning there with again great views. would definitely recommend

Room Tip: Best views from the upper rooms
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adventurer1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear Sir/Madam,

Thank you for taking the time to post your review on TRIPADVISOR.

The team and I truly appreciate your very complimentary review, and we look forward to welcoming you and your family back.

Once again, thank you, and best regards.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

Excellent accommodation, service and location. The premier suite was ideal for a family of four. It included a separate study, own washing machine, dryer and kitchen with appliances. Beautiful deco and well maintained rooms. Customer service throughout the hotel was excellent. Free shuttle to major shopping centres are offered to guests everyday which was very helpful. Great location, close to Raja Chulan monorail station and walking distance to Bukit Bintan and major shopping centres. Free wifi was much welcome by the whole family. Breakfast was average but the friendly staff and service made up for it. Only negative point was the hard pillows. We give it a 10 out of 10 and will definitely visit again.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lilly345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Serviced Suites, Kuala Lumpur.

I truly appreciate your very kind words, and am so pleased that our associates were able to provide you with a truly memorable experience. A Home away from Home should always be a pre-requisite, and I am glad we were successful in fulfilling this.

When you have plans to return, please let me know of your future visitations, and please do not hesitate to contact me personally so that I can assure you of another memorable experience with us.

Thank you.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

I stayed in this hotel during the period 13/01 - 17/01/2014, we were two middle-aged female friends. Honestly I couldn't find a flaw in this hotel. Starting from the security officer at the entrance gate who received us with a cheerful welcoming smile and going through the reception, the bellboy, and the customer service staff and their timely follow up.

The reception staff were more than helpful all thru our stay, professional, cheerful and very attentive.

We were in a shopping trip to Kuala, and we found the hotel perfect, at the center of many shopping malls, and a walking distance from the gorgeous Pavilion Mall.

The suite was very spacious, furnished in elegant simplicity and cozy. Everything you need you will find there. Every minute detail has been taken care of, this include a special basket for your laundry which you can take down to the self-service laundry area at the basement where you can wash all your clothes with a self-ejecting detergents and softener... so you spend nothing on your laundry. The bathroom was also nice, of a good size, with a bath tub plus a shower area.

The hotel has 2 pools one at the ground floor and the other on the 30th floor, overlooking all the city view of Kuala. The ground pool is very suitable for families with kids.

The buffet breakfast was good and sufficient. I do agree with some reviewers it was not superb, but still it was Good with an acceptable variety. The outdoor breakfast area (smokers area) was nice and with some greenery decoration.

We tried the room-service once, the food was good both in taste and portion. The price was also reasonable for a hotel.

Hotel internet was working well, didn't face any trouble in this area.

Would also like to point out that photos of this hotel on net r are same as in reality.

Finally, I would like to thank ParkRoyal Management and staff for making our stay so enjoyable, really looking forward to be back.

Room Tip: This is a 30 stories hotel, with a ground floor pool in the middle. Outer suites have city view and inner suites have pool view. So, I recommend a low floor overlooking the pool, so you can see the pool while in bed. We were in the 2nd floor, smokers suite, with a pool view.
  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank loveable01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Serviced Suites, Kuala Lumpur, your Trusted Local Companion.

I truly appreciate your very kind words, and am pleased that you enjoyed your stay with us and have continued to be our loyal patron.

With regard to our breakfast, as we don’t operate a full-fledged kitchen and/or restaurants, as a business decision, we considered continental breakfast for all our guests; however, the spread is a much larger spread than a regular continental breakfast, complete with hot dishes and an egg station. I do apologize for the lack of variety, and once again thank you for highlighting the matter.

I sincerely hope to have the opportunity to welcome you back in the near future.

Thank you and best regards.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

This is truly a brilliant place when visiting KL especially for the few (4) days like our family (2A 3K 11, 9 & 8) recently did. Getting back to our spacious 2 bedroom suite after a hard days shopping, sightseeing etc was like stepping into your own home. So cool given the 5 air-con's and so comfortable given the space. The room/hotel was clean, neat and tidy at all times and staff were very very helpful and courteous. Very very impressive. The pool on level 1 was a great place to cool off late in the afternoons. It's location as most have mentioned is simply the best. It's in a pretty quiet street but within walking distance to all the shops and sights. There are also numerous restaurants and bars in the neighbourhood for those that like to stay out late etc. We really enjoyed KL, did the hop on, hop off tourist bus which gives a very good tour of the city if not staying too long(round trip took around 3 hrs), did the Petronas Towers tour which was awesome(definately pre book on the internet to avoid disappointment), went to the Sunway Lagoon water park which the kids loved and did a bit of shopping in between. KLCC and Pavillion malls are the 2 best. Found some really good bargains. The food hawker street Jalon Alor which is just around the corner is a must, the place is really buzzing at nights, very good and cheap food. The Petronas Towers at night is also a sight to behold, a must go.
Can't speak highly enough about the hotel. Hopefully be back again one day.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank nick k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear Sir/Madam,

Thank you for your extremely complimentary review.

I am so pleased to read that our product, location and surroundings made a positive impact. It always helps when we are successful in according our guests a memorable Hotel experience.

Look forward to welcoming you back in the near future.

Thank you.

Sincerely, with best regards,

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

We stayed at this place for three nights total and were impressed. All the staff was really friendly. Whenever we had questions or needed help they did everything to deliver a perfect service.

Our room was spacious, clean and really comfortable. I loved every minute of our stay in there.

The location was perfect. All around the hotel it was pretty quiet, yet it is placed right next to the city center with almost everything of interest within walking distance.

There is only a small thing I would love to see added to the room. I would've loved to connect my own device to the speakers, which was not possible. I did tell them about this in the comments of my review and received a personal mail about this matter. I feel like they take the customers seriously and do everything in their power to improve the quality of your stay.

Really, if you want a nice place to stay in KL, choose this place, you won't regret it!

  • Stayed: January 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Customer,


Thank you very much for choosing PARKROYAL Serviced Suites as your preferred accommodation during your recent visit in Kuala Lumpur. We are delighted to be able to served you in our local way and to your expectation.

We truly hope that you and your travel companion will be able to return to Kuala Lumpur and it would be our distinct pleasure to be able to host you here once again.

Yours sincerely,
Teekay Goh - Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews