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“Superb Suites, Staff, Service & Location”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #20 of 350 Hotels in Kuala Lumpur
Reviewed January 28, 2014

I stayed in this hotel during the period 13/01 - 17/01/2014, we were two middle-aged female friends. Honestly I couldn't find a flaw in this hotel. Starting from the security officer at the entrance gate who received us with a cheerful welcoming smile and going through the reception, the bellboy, and the customer service staff and their timely follow up.

The reception staff were more than helpful all thru our stay, professional, cheerful and very attentive.

We were in a shopping trip to Kuala, and we found the hotel perfect, at the center of many shopping malls, and a walking distance from the gorgeous Pavilion Mall.

The suite was very spacious, furnished in elegant simplicity and cozy. Everything you need you will find there. Every minute detail has been taken care of, this include a special basket for your laundry which you can take down to the self-service laundry area at the basement where you can wash all your clothes with a self-ejecting detergents and softener... so you spend nothing on your laundry. The bathroom was also nice, of a good size, with a bath tub plus a shower area.

The hotel has 2 pools one at the ground floor and the other on the 30th floor, overlooking all the city view of Kuala. The ground pool is very suitable for families with kids.

The buffet breakfast was good and sufficient. I do agree with some reviewers it was not superb, but still it was Good with an acceptable variety. The outdoor breakfast area (smokers area) was nice and with some greenery decoration.

We tried the room-service once, the food was good both in taste and portion. The price was also reasonable for a hotel.

Hotel internet was working well, didn't face any trouble in this area.

Would also like to point out that photos of this hotel on net r are same as in reality.

Finally, I would like to thank ParkRoyal Management and staff for making our stay so enjoyable, really looking forward to be back.

Room Tip: This is a 30 stories hotel, with a ground floor pool in the middle. Outer suites have city view and...
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  • Stayed: January 2014, traveled with friends
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1  Thank loveable01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Serviced Suites, Kuala Lumpur, your Trusted Local Companion.

I truly appreciate your very kind words, and am pleased that you enjoyed your stay with us and have continued to be our loyal patron.

With regard to our breakfast, as we don’t operate a full-fledged kitchen and/or restaurants, as a business decision, we considered continental breakfast for all our guests; however, the spread is a much larger spread than a regular continental breakfast, complete with hot dishes and an egg station. I do apologize for the lack of variety, and once again thank you for highlighting the matter.

I sincerely hope to have the opportunity to welcome you back in the near future.

Thank you and best regards.

Sharmini Moganasundram – General Manager
sharmini@parkroyalhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 28, 2014

This is truly a brilliant place when visiting KL especially for the few (4) days like our family (2A 3K 11, 9 & 8) recently did. Getting back to our spacious 2 bedroom suite after a hard days shopping, sightseeing etc was like stepping into your own home. So cool given the 5 air-con's and so comfortable given the space. The room/hotel was clean, neat and tidy at all times and staff were very very helpful and courteous. Very very impressive. The pool on level 1 was a great place to cool off late in the afternoons. It's location as most have mentioned is simply the best. It's in a pretty quiet street but within walking distance to all the shops and sights. There are also numerous restaurants and bars in the neighbourhood for those that like to stay out late etc. We really enjoyed KL, did the hop on, hop off tourist bus which gives a very good tour of the city if not staying too long(round trip took around 3 hrs), did the Petronas Towers tour which was awesome(definately pre book on the internet to avoid disappointment), went to the Sunway Lagoon water park which the kids loved and did a bit of shopping in between. KLCC and Pavillion malls are the 2 best. Found some really good bargains. The food hawker street Jalon Alor which is just around the corner is a must, the place is really buzzing at nights, very good and cheap food. The Petronas Towers at night is also a sight to behold, a must go.
Can't speak highly enough about the hotel. Hopefully be back again one day.

  • Stayed: January 2014, traveled with family
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2  Thank nick k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMoganasundram, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded February 4, 2014

Dear Sir/Madam,

Thank you for your extremely complimentary review.

I am so pleased to read that our product, location and surroundings made a positive impact. It always helps when we are successful in according our guests a memorable Hotel experience.

Look forward to welcoming you back in the near future.

Thank you.

Sincerely, with best regards,

Sharmini Moganasundram
General Manager
sharmini@parkroyalhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

We stayed at this place for three nights total and were impressed. All the staff was really friendly. Whenever we had questions or needed help they did everything to deliver a perfect service.

Our room was spacious, clean and really comfortable. I loved every minute of our stay in there.

The location was perfect. All around the hotel it was pretty quiet, yet it is placed right next to the city center with almost everything of interest within walking distance.

There is only a small thing I would love to see added to the room. I would've loved to connect my own device to the speakers, which was not possible. I did tell them about this in the comments of my review and received a personal mail about this matter. I feel like they take the customers seriously and do everything in their power to improve the quality of your stay.

Really, if you want a nice place to stay in KL, choose this place, you won't regret it!

  • Stayed: January 2014, traveled as a couple
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1  Thank Bas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Customer,


Thank you very much for choosing PARKROYAL Serviced Suites as your preferred accommodation during your recent visit in Kuala Lumpur. We are delighted to be able to served you in our local way and to your expectation.

We truly hope that you and your travel companion will be able to return to Kuala Lumpur and it would be our distinct pleasure to be able to host you here once again.

Yours sincerely,
Teekay Goh - Resident Manager

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Reviewed January 23, 2014

Location is close to Jolan Street Food, Petronas, KL Tower, Little China and major shopping malls. Staff is very attentive and responsive. Free carpark! The apartment is well kitted out with full kitchen wares, washing machine, drier, iron..etc.

Breakfast is terrible, limited and poor choices and same old everyday. Hot meals are boring with plain chicken sausages, tasteless and very dry fried rice and few beef ham. Dessert served with the same 4 types of fruits (water melon, rock melon, pine apple and papaya), a bunch of cold and oily croissants and sweet buns. We stayed for 4 days and ended up quitting breakfast the last two days, just eating a few fruit slices. The bathroom is a bit old, few scratches and dents on the wall, the shower door is uneven. The mattress is too soft.

Room Tip: Power adapter provided for free
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  • Stayed: January 2014, traveled with family
    • Value
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1  Thank Nick2912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Customer,


Thank you for taking the time to share your opinion in our Trip Advisor. We apologised if our Continental Breakfast and Room conditions did not meet your expectation. We will actively working to improve service levels and your feedback will be shared with all relevant team member of ours. If you could provide me the room numbers I will personally check the room and have it rectified immediately.

We deeply value your relationship with PARKROYAL Serviced Suites Kuala Lumpur and are committed to providing you with the highest level of service simply because our guests deserve the very best.

If you have any further comments please feel free to discuss them with us.


Kindest regards,
Teekay Goh - Resident Manager
Email : goh.teekay@parkroyalhotels.com

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Reviewed January 22, 2014

We stayed at the Park Royal Serviced Suites for 1 week and would thoroughly recommend this as the place to stay in KL.
All the staff were friendly from security staff, counter staff to cleaning staff.
The rooms were clean and spacious.
The hotel is Central to everything which was a bonus including some great shopping and restaurants.
Breakfast was ample and well presented and at least they had proper coffee
If you wanted to eat a certain cuisine the staff would point you in the right direction and each place did not disappoint. Recommend Carlos Mexican at the Pavilion and the Indian Restaurant in Hotel Istana across the road.
Good bars nearby also.
The Aquarium, twin towers tour and Sunway Lagoon were brilliant places to visit and kids loved it.
Would definitely stay here again.

Only sad note was my wife had her mobile phone stolen from her handbag at Fahrenheit 88 Shopping Complex. Apparently this is common in KL so watch your belongings

Room Tip: We stayed in room 3002 which was like a small house and had brilliant facilities and a great view
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  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Customer,


We are absolutely delighted that you had such a memorable experience at PARKROYAL Serviced Suites Kuala Lumpur. I would like to extend my most sincere appreciation to you and family for choosing to stay with us and for also finding the time to share such positive comments.

I am sadden to hear about the hand-phone incident happened to your wife at one of our KL's finest shopping mall. Hope you and your family have overcome the trauma and will not cause any further negative memory about our country.

We truly hope that you will be able to return to Kuala Lumpur and it would be our distinct pleasure to be able to host you here once again.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

This was a really fantastic place to stay, I'm probably repeating a few other reviewers but the apartments were really lovely, clean, spacious and luxurious. I have also never experienced such friendly and helpful staff before, we ended up missing our flight and had to wait until midnight for the next one and they happily allowed us to have a late check out and even allowed us to continue using the facilities and just really took care of us and offered us assistance in many other ways when really they had no obligation to. The location was also great, very central and close to shopping areas and the bars and restaurants yet you didn't feel like you were caught in the hustle and bustle when you walked out the door.

  • Stayed: January 2014, traveled as a couple
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Thank TarinMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Guest,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you for taking time to write on Tripadvisor and thank you very much for all your support. We truly appreciate your support and feedback made on our product and services.

It is our pleasures to ensure all our guests had enjoy their stay with us. We shall strive further in continuing to improve the staying experience of our guests.

Once again, thank you very much and we look forward welcoming you to PARKROYAL Serviced Suites Kuala Lumpur again in near future.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We have just returned home from a 5 night stay in KL and were really impressed with our accom at the Park Royal.

We arrived at 9am in the morning and were welcomed and checked-in immediately which was fantastic after an overnight flight with a baby.

The room was spotlessly clean, spacious and luxurious. Comfy bed, couches, great bathroom and space for a travel cot!

Location was great given we like to explore on foot. We were able to walk to Jalan Alor, Pavillion and KLCC easily with a slightly longer walk to Jalan Petaling and other tourist attractions.

The staff were FANTASTIC. We have never felt so welcomed at a hotel, it was lovely. Thankyou!

The only fault we had with them is there is nowhere to change a baby in the downstairs area lobby/dining room/toilets. A basic fold down change table would have been really convenient rather then having to go back to our room upstairs.

We would definitely stay here again if we returned to KL :) :)

  • Stayed: January 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank BecnStef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded January 25, 2014

Dear Valued Guest,


Thank you for choosing PARKROYAL Serviced Suites as your family accommodation during your recent visit to Kuala Lumpur. We hope you and your family had a safe and comfortable journey back home.

We truly appreciate your support and feedback made on our product and services. I will also certainly look into your comments about the basic fold down change table for babies in the lobby area sure it wont be much of a difficulties.

Once again, thank you very much for staying with us and providing us this valuable feedback. We surely look forward welcoming you and family again in near future.


Best regards,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
Price Range: $87 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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