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PARKROYAL Serviced Suites Kuala Lumpur
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Reviews (2,138)
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Reviewed August 20, 2013

I have been staying in this hotel several times in the last one year for business trips. Most hotels would greet you “Sir” or “Madam” but in Park Royal Suite, they make a point to greet you by your name even though you may not have been back there for a few months. This makes you feel special and give you a feeling that you are coming home. The staffs are very friendly and you can feel their genuineness in wanting to assist you. As a regular traveler and staying in hotels very often, this can make a world of difference.

The rooms are very tastefully decorated and clean and the location is fantastic for food and it is within walking distance to the food street and the many shopping centres. Therefore you have the advantage of staying in a quiet location and enjoy the benefit of the food and shopping.

  • Stayed: August 2013, traveled on business
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2  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded August 21, 2013

Dear Robert,


Greetings from Hot & Sunny Kuala Lumpur!

Thank you so much for returning to PARKROYAL Serviced Suites Kuala Lumpur, your local companion home-away-from-home!

Every guest is very special for us and we are doing our out most best to ensure to extend our warm Malaysian hospitality during their stay with us, consistently.

We hope to welcome you again soon during your next visit to Kuala Lumpur. Once again, thank you for staying with us.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

Thoroughly enjoyed our 3 nights stay at Park Royal Service Suites .. was like home away from home. Fully equipped furnishings, very tastefully decorated. Our 2 bedroom premier suite had a study room which proved very useful for keeping bags and cameras etc. Also had washer and dryer within the apartment itself. Lovely view of KL tower from the living room. Ideal for family with kids. Good location, close to all major tourist places - KL tower, Petronas, Bukit Bintang, Shopping malls, Little India and Chinatown.
We were lucky to get corner apartment on 23rd floor, so had good views from 2 sides.
The apartment was very clean and house keeping staff very prompt. Front desk and reservation staff also very friendly and helpful and allowed us early checkin after an all night flight and long drive from airport.
Will definitely stay again and strongly recommend to anyone.

Room Tip: Ask for the premier suites, the higher floor and amenities are worth the extra cost.
  • Stayed: July 2013, traveled with family
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6  Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded August 21, 2013

Dear Valued Guest,


We thank you for your choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred family home away-from-home!

It is nothing more encouraging than a great feedback from our guests, thank you! We are glad that you have brought back a memorable experiences and our local hospitality back to your country. We surely going to miss you and your family.

Hope to welcoming you and your family again soon in near future.


Yours sincerely,
Teekay Goh - Resident Manager

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Reviewed August 14, 2013

A family with two kids stayed in a suite for 6 days. We only got one bed, but got a sofa and and extra bed upon request.

Petronas tower, KL tower, Chinatown, shopping and resturants are alle under 15 minutes away.

  • Stayed: August 2013
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3  Thank AndreasMunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded August 21, 2013

Dear Valued Customer,


Greetings from Hot & Sunny Kuala Lumpur!

Thank you for choosing PARKROYAL Serviced Suites as your family vacation home during your recent visit to Kuala Lumpur.

We are glad that you and your family had enjoyed our Malaysian hospitality and hope you will visit us again soon.

Yours sincerely,
Teekay Goh - Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

Travelled with 4 adults and 4 children. Took 2 one-bedroom suites. Stayed there for 2 nights.

Positives:
- Excellent location : few minutes to Petronas towers and most of the malls
- Excellent rooms : clean, spacious , well lit with iron, locker, bathing gowns and the works
- Two sofas which could be joined to make a bed for one adult or 2 kids
- Fully functional kitchen including rice cooker, toaster and microwave.
- Professional and courteous staff
- There is a departmental store right opposite the hotel from where one can buy groceries and even fruits and vegetables for cooking at the serviced suite.
- Parking place for personal car is provided and is complimentary
- Very reasonable given the excellent facilities and the stylish accomodation
- Option of 2 swimming pools, 2 children play area (outdoor and indoor), air hockey, fuseball and internet (rooms had complimentary wifi facility as well)

Negatives:
- Breakfast spread was very limited and monotonous
- One of the aircons was not working and even after bringing it to their notice it was not rectified (To compensate for the discomfort the childrens' breakfast charges were waived)

Other than the above 2 points the stay was very comfortable. There were a couple of bar and restaurants within the same premises which looked nice but we didnt try them. Also, there are a couple of restaurants opposite the hotel. However, the food there is very average.

Will definitely stay on next visit to KL.

Room Tip: Choose a room on the higher floors for a better view !!
  • Stayed: August 2013, traveled with family
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1  Thank VJ1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded August 21, 2013

Dear Valued Customers,


Thank you so much for choosing PARKROYAL Serviced Suites Kuala Lumpur as your family vacation home.

We are delighted to find out that you and your family have had a wonderful stay with us and we sincerely apologise for the inconvenience caused about the air-conditioning. Our our maintenance team is currently reviewing all the servicing of air-conditioning units to avoid any breakdowns. As for the breakfast spread, we are in the process of appointing a new vendor to improve the situation for the benefit of our guests.

Once again, thank you for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We hope to welcome you and your family again in near future.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

We arrived on very hot day and were greeted by welcoming & professional staff. We'd arrived early and were happy to just leave our bags until checkin but a room was found and we were ushered in awesome!! the suite was huge and very well appointed. the rooftop pool has a fantastic view. breakfast was a bonus and a nice time to chat with other guests. the location is great close to all the shopping venues, night markets and lots of eateries. staff were always courteous & attentive to our needs and this made our stay all the better

  • Stayed: August 2013, traveled as a couple
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2  Thank lynn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded August 13, 2013

Dear Valued Guest,

Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for staying with us during your recent adventure to Kuala Lumpur. We are glad that you have enjoyed your stay with us and managed to find yourself around in city.

There are other hidden gems that you might have not visited, so, please do visit us again and let us connect you with the locals.


Yours sincerely,
Teekay Goh - Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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