'Serviced Suites' sounds a bit mechanical as if you were staying at a kind of garage that would also service your automobile. In fact, Park Royal is full of surprises. It has every amenity you might expect in a hotel but of a topnotch quality.
The suites themselves are spacious, roomy enough to take a stroll around. There's a kitchen which will probably not get much use after you discover the zillions of restaurant opportunities within walking distance. The capacious and empty fridge is great; so much better than the terrible minibar most hotels offer (with no space for the guest's drinks because it is stuffed full of over-priced snacks and bottles the hotel would prefer to foist on unwilling customers).The living room boasts a couch and two armchairs and a fully equipped entertainment center. Bedroom with a weighing machine! And a bathroom with a choice of bath and shower. I was most impressed with the care and attentiveness that went into anticipating the every need of a guest - from extra shopping bags to corkscrews.
The service was excellent. To be honest, the suite was so well-stocked and the cleaning so thorough, I did not have much call on the staff. When I did have a query or request, I found the response prompt and solicitous.
The most favorable attribute of the Park Royal is its location.It's right on the cusp of old and new Kuala Lumpur. If you turn to the left out of the main entrance you walk past a fancy bar and restaurant and into the corporate zone, multinational, antiseptic, full of brands that you can see anywhere around the world and smart air-conditioned malls with boutiques, restaurants and food courts that will put at ease even the most anxious traveler. You can eat whatever you please without worrying about the hygiene.
However, if you turn to the right, you enter a zone that is far more colorful, with more character and more vibe. You will walk past a couple of very smart bars before joining the street bordering Chinatown. This boasts all kinds of restaurants, most open to the soupy humidity of a K.L.evening with a bewildering range of cuisines, Arab next to Thai, Indian neighboring Chinese. And there are also plenty of beer joints. The atmosphere on the sidewalk is hot and hectic; there are a lot of girls anxious to offer massage services who will thrust a Chinese acupressure diagram of a foot in your face. And I should mention the bevy of exceptionally pretty young African girls thronging one or two bars. Not my cup of tea; still I couldn't help remark how much K.L. has changed over the past decade. A lot more lively and a lot more like its northern neighbor, Thailand, even down to the 'ladyboys' plying their trade outside some of the less salubrious inns.
There was only one negative episode at Park Royal worthy of mention, which was the fault of neither the staff nor the hotel itself. They use 'Docomo', a unit of NTT, to supply internet service. I have experience of that company from living in Japan. They use obsolete technology and cumbersome filtering software. No wonder then that the internet is painfully slow at the Park Royal. One day it got slower and weaker and eventually died. I was prompted to call Docomo and, again no surprise, the service was as flexible and as intelligent as one might expect from the world's biggest and most sclerotic telecommunications bureaucracy. The Park Royal guys did their best to make up for the failures of Docomo (thanks Tay!) and after a few hours service was restored. I know decisions as to internet suppliers are made at corporate headquarters. My earnest recommendation to the guys who run the Park Royal chain is to dump Docomo and find someone better, more efficient. Then I can give you five stars across the board!.
- Official Description (provided by the hotel):
- PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more less
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- Also Known As:
- Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur