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PARKROYAL Serviced Suites Kuala Lumpur
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Reviews (2,136)
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Reviewed October 18, 2012

I stayed in a 3 room apartment with my wife and 2 kids aged 9 and 13 for 6 nights at the start of October 2012. From the time we arrived were made to feel very welcome the staff at reception were friendly and polite. We were given our room keys and went to our room on the 12th floor the room was great nice and big it had 2 bathrooms and the kitchen was big enough if you wanted to cook in the room. The kids used the pool every day it was very clean and there were always plenty of towels. My wife used the gym every day she spoke to the reception staff who were more than happy to open he gym early on the days we had tours book and were leaving early. The breakfast is great with special mention to the breakfast chef Brian who always greeted you with a smile. The hotel is in a great location for anyone who would stay there. There are plenty on clubs in the streets around for young couples. It is a short walk to the shopping centres including BB Plaza, the Pavilion, Plaza low plat ( electrical items) and time square shopping centre with the amusement park inside. The KL tower and mono rail is about a 5 minute walk. There are hawker stalls for food just up the road for a great meal. The view from our room was fantastic. I would recommend this location to anybody that was thinking of going to Kuala Lumpur for a holiday.

Room Tip: All rooms would be great had other family stay Ian studio apartment on the 21st floor both our rooms were fantastic
  • Stayed: October 2012, traveled with family
    • Value
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1  Thank Burleigh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded November 4, 2012

Dear Valued Customer,


Thank you so much for staying with us during your recent visit to Kuala Lumpur. We are very delighted to received your positive comments and I strongly believe it will boost the moral of our associates.

Once again, thank you for staying with us. We look forward welcoming you and family in near future.

Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

We stayed here for two nights. We had two rooms and they upgraded one of the rooms from a studio suite to a one bedroom suite. The rooms were very spacious and just terrific. Our teenage boys loved it. Staff were great and very helpful with arranging taxis for us. Great location. Just a short walk to Jalan Alor for eating. The Pavilion was close by for shopping. Short taxi ride to Chinatown and Central Markets and the Petronas Towers. Would definitely recommend staying here.

  • Stayed: September 2012, traveled with family
    • Value
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Thank Carley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded October 14, 2012

Dear Valued guest,


Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur. We are very delighted to have you with us and that the services extended to you by our associates has exceeded your expectation.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

My family and I stayed at Parkroyal Serviced Suites Kuala Lumpur for two nights in end September 2012. We were able to check in very quickly and were given a free upgrade from Studio Suite to One bedroom Suite. The Suite was spacious and spotless clean. Perfect location - 8 minutes' walk to Pavilion Mall (which has a link bridge to Starhill and Petronas Twin Tower) and Bukit Bintang. However, the breakfast spread could have been better with more variety of choices.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Foong M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded October 14, 2012

Dear Valued guest,


Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your holiday home. We are very delighted to have you with us and that the services extended to you by our associates has been a memorable one.

Your comments on the breakfast has been well noted. We will be launching a new variety and choice of breakfast spread starting November.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed at the Parkroyal Serviced Suites in Kuala Lumpur for four nights in early October 2012. The staff were very pleasant on arrival and we were checked in very quickly. We were given a room on the 5th floor, however this was a smoking floor. We asked if we could be moved to a non-smoking floor instead. There were no rooms available for the first night, however we were moved to a non-smoking suite on the 20th floor the next day and we were very happy that our request was accommodated.

Our suite was two bedroom, two bathroom, study, lounge, dining and kitchen. It was clean and tidy. There was a washing machine and dryer in a cupboard in the hallway which was very handy. The kitchen was equipped with a full size fridge and feeder, stove, microwave oven and all the other kitchen comforts aside from a dishwasher.

The king size bed in the master and queen bed in the second room were very comfortable and firm. The master had an ensuite with shower over the bath. Unfortunately the shower had a tendency to wet the bathroom floor which did not easily flow away to the drain. Whilst this was easily solved with use of towels, it was a little annoying. The view from the master bedroom windows was superb, especially at night with a view of KL tower. The views from the other windows in the suite were also fantastic.

We enjoyed the use of the sky pool and spas with view towards the Petronas Towers. Check out the view from up there at night .. so cool! The first level pool was also good, the temperature refreshing but comfortable.

Breakfast was included with our room cost. Like other reviewers we found the breakfast to be limited but still acceptable. Whilst there was no bacon, hash browns or sausages like many other buffets, there were eggs cooked any way as were cereals, fruit, yogurt, Danishes, toast and juice.

The location of the Parkroyal is excellent; just a short walk to Bukit Bintang, the monorail, the GOKL bus, Pavilion shopping centre and the other good shopping centers nearby.

Whilst there is a lot of life around the property, noise wasn't an issue from the streets below, nor was there any issue with noise from other residents.

I would recommend the Parkroyal suites to singles and families alike for good value, location, cleanliness, serviceability and overall value for money. I would stay here again.

Room Tip: If you're a non smoker, ask for a non smoking room.
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Micknmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded October 10, 2012

Dear Valued guest,


Thank you so much for staying with us during your recent visit in Kuala Lumpur and given us such a great remarks which will definitely energize our associates to continue with their smiles and warm hospitality.

Regret that you were given a room at the smoking floor. If you could send us a separate email with your full name so we could record down in your profile for future reference.

In November, we will start offering a complete change in our continental breakfast to our customers through a new breakfast provider.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

Lodged here for 5 nights (family of 4). Very good accomodation with 2 bedrooms and a study. In all, a very comfortable space to be in. The hotel is very well located and easy to find by foot after venturing out. Jalan Alor is close by and so is Bukit Bintang and all the action. Heaps of eating options nearby. Only negative is the virtually non-existent breakfast, not that important to us but I imagine it may be annoying to others.

We recommend this hotel and would stay again.

Stayed: October 2012, traveled with family
Thank Blakrok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded October 8, 2012

Dear Valued Customer,


Thank you for staying with us during your trip in Kuala Lumpur. It is with great pleasure to have you with us. Your positive comments is very encouraging for our team to upkeep the service standard and quality for our guest. We will also be seeing some changes in breakfast once the new service provider is coming in November. Hope the next time you visit us you will find the improvement.

Once again, thank you so much. We look forward welcoming you and family in near future.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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