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“Great for a family of 5”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #19 of 345 Hotels in Kuala Lumpur
Brisbane, Australia
Level 5 Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great for a family of 5”
Reviewed September 14, 2012

Stayed for 4 nights in a 2 bedroom apartment and were travelling with 3 young children. The apartment had 2 bedrooms plus a study. We used the study as a third bedroom as we set up the baby cot in there. There was no extra charge for the baby cot for children under 2. Location was great and we had no troubles pushing a couple of prams around Bukit Bintang. There is a childrens play area next to the 1st floor pool and as previously mentioned children are not permitted in the roof top pool. We did not have breakfast at the hotel though the hotel is close to a number of restaurants. The mini mart across the road was great for supplies and the staff were very nice. The only problem we had was the ensuite bathroom did not smell the best and the shower flooded the bathroom, there were extra towels in the bathroom most likely to help manage the extra water. We have previously stayed at the Somerset Beri Bukit Ceylon up the road and found these apartments to be newer and better appointed.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hateswork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 18, 2012
Dear Valued guest,


Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur for your stay during your recent visit to Kuala Lumpur.

We are very delighted to have you with us and would like to thank you for the positive feedback, especially on the odour in bathroom that is now been checked by our engineering team as we speaks.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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bandung
Level 5 Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 14, 2012

I stay in 2 bedrooms apartment for 2 nights. I enjoy my stay very much. The location is perfect, close to Alot street (lots of hawkers at night) and shopping centre. The unit s equiped with washing and drying machine. So it is very convinence, when you stay for long period of time. I will definetly stay again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jojo1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 18, 2012
Dear Valued guest,


Thank you so much for staying at the PARKROYAL Serviced Suites Kuala Lumpur during your recent visit.

It is our pleasure to be able to deliver a warm and local expectation to our guest. Your comments will give us the energy and support to meet above our customer's expectation.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 10, 2012

My family and i stayed here for a month in a one bedroom suite. The room was average and quite small. It was great to have the kitchen facilities and a nice bathroom and big bath. The staff were the highlight and very helpful and friendly. The pool was ok we couldnt use the better pool with great views as children are not allowed in that pool. The sauna was always cold. The childrens playroom was handy but very minimal and small. The location is excellent you are right in the middle of everything and near two train stations. You can walk easily to lots of great location. Breakfast was dismal.....although the staff at breakfast were brilliant and fantastic with children.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Megan,


Thank so much for staying with us and the constructive comments. We have noted your comments on the restriction of taking children to the skypool is mainly due to security & safety reason. Breakfast will improve once we roll in a new menu and vendor as soon as early October.

We hope the next time you visit us will be a different improve experience.

Once again, thank you for staying with us. We look forward welcoming you and family again soon.

Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level 4 Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 9, 2012

I booked for 3 rooms with family, each room is tremendous, outstanding design, very spacious, functional, yet we can feel the warm nuances. Feels like just wanna stay in rooms, making me 'lazy' to get outside. Located in prime location, eventhough in front of hotel not so many crowd despite local restaurants, but within walking distances we will find major shopping area.
The only thing I dislike was their breakfast, not even the standard of 2 stars hotel. But you will ignore this weakness due to outstanding rooms.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cipto29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Cipto29,


We hope you have enjoyed your recent trip to Kuala Lumpur. Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your holiday home.

We value your constructive comment on the continental breakfast and would like to share with you that we will roll out a new menu and concept as soon as early October. Hope this will ensure all our customers that we will strive to meet our customer's expectation and requirement.

We look forward welcoming you and family to PARKROYALS Serviced Suites Kuala Lumpur again soon.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 7, 2012

If you have kids, you have to stay here! Nice small kitchen, big laundry machines, nice computer rooms/ tv room + foozball +... And very warm nice service! top of that, it's close to everything. Most important- very clean! Food is not good but right next door has a small sandwich place that you can get something in the morning! Or across the street, there is a deli that you can buy a most of stuff. Pool is very small on first floor. And - top floor pool, kids under 12? Was not allowed to go....so we could not go.
There was a small day couch in the room where my son slept. If your child is bigger than 9 years old, you need a extra bed.
We will defnetry coming back again!

Stayed August 2012, traveled with family
Helpful?
1 Thank Mina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Valued guest,

Thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Kuala Lumpur.

We are very delighted to have you with you and that the services extended to you by our associates has exceeded your expectation. Your positive comments will certainly boost the level of energy for a greater level of services.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 3, 2012

We found the location quite convenient, just a couple of blocks away from the mess, and the quality of rooms and the service were great. Did not enjoy breakfast, though I only had it once, but i did enjoy my stay. Very nice pools!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Novivedeensalada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 6, 2012
Dear Novivedeensalada,


Thank you so much for staying with us during your recent visit to Kuala Lumpur, Malaysia. We appreciate your comments and would like to ensure you that we will continuously strive to meet our customer's expectation. Your comments on the breakfast has been duly noted. In fact, we will be starting with a new vendor to provide a better choice and quality of continental breakfast for our guests as part of our commitment of service excellence.

Once again, thank you for staying with us and we look forward welcoming you to PARKROYAL Serviced Suites Kuala Lumpur in near future.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 28, 2012

I discovered this hotel through a booking website and even though it was fairly new with hardly any reviews, decided to give it a go.
We were so glad we did. The staff were absolutely lovely, very helpful and keen to help out in anything we needed. We had a wonderful room on the 29th floor, with spectacular views of the Petronis Towers and city skyline. The room was very spacious and clean. Plus it was an added bonus that we could prepare the odd meal and stay in if we wished. Even the room service (from the restaurant next door) was quite reasonable.
There were many restaurants within close proximity to the apartments, the local one over the road served very cheap delicious meals and we dined there several times.
The only thing we found slightly annoying, if your staying on the 29th floor where our room was located, your right under where the pool or spa pump is located. So of a night time when your trying to sleep and sometimes during the day it can be quite irritating.
Overall though we would definitely stay here again when returning to KL.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Farfromhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, September 11, 2012
Dear Valued guest,


We are delighted to have you with us during your visit to Kuala Lumpur. We value your comments, especially on the noise at night from the skypool. We will certainly have our engineering to investigate and make the necessary improvement.

It is always our aim and pleasure to extend a warm and pleasant service to our customer. Your positive feedback on our customer service will definitely boost our energy to a next level.

We look forward to welcoming you back to your very 'Local Connection', PARKROYAL Serviced Suites Kuala Lumpur, should your travels brings you back to Kuala Lumpur.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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