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“Excellent Experience”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 340 Hotels in Kuala Lumpur
Perth, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Experience”
5 of 5 bubbles Reviewed August 4, 2012

Stayed for 5 nights in June with friends in 2 separate suites, and both were huge, beautifully fit out and very clean. Excellent facilities, location and staff. Magnificent roof top pool with stunning views. Very good location close to shopping, restaurants and monorail. Would highly recommend this hotel and would stay there again.

Room Tip: The higher the room the better for the chance of a view.
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WAHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016

Dear Valued Customer,

Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much.

Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.

Yours sincerely,
Teekay Goh - General Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,820 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
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Singapore
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed July 29, 2012

After much research, I decided to book a 2 bedroom suite at the Parkroyal serviced-suites for a long-awaited family trip to KL recently. Based on other reviews and photos seen, I was anticipating a great stay at the suite.

However, I was truly dissapointed when we reached our room. Firstly, it wasn't the room that we had requested for. And to make matters worse, we weren't informed of this when we checked in. We only found out when we arrived at the room. Nevertheless, the hotels' staff was quick to offer alternative arrangements which were really grateful for.

Only the living room and the master bedroom were equipped with television. The 2nd bedroom was quite scarcely furnished - only has a wardrobe and side tables. It has no television, dressing table or even a mirror!!! We have to keep going to the bathroom or the master bedroom to use the mirror. The bathrooms are really small and the drainage wasn't as good which left the bathroom floor wet most of the time. Air-conditioning wasn't great as it blew cold air intermittently which left the room warm after some time.

The condition of the furniture and fittings in the bathrooms is in need of repair or refurbishment. The room smelled stale and there were stains everywhere in the room. Even the curtains were not properly fixed. Breakfast was mainly western, with a selection of bread and limited selection of anything else. We went out for breakfast on both days we were there.

Its location is quite central to the Pavilion shopping mall. However, if you have kids on prams/strollers, you would definitely have to depend on cabs which will cost you around RM10 - 15 for a 5 min ride per way since the roads are quite dangerous and the walkways are not 'stroller-friendly'.

The only redemption was that they had really great staff who are always willing to help. I guess its time the management look into refurbishment of the place to ensure a more comfortable stay for their guests especially those with kids.

I don't think I will ever come back though.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank morningloryee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teekay1021, Director of Sales at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, July 31, 2012
Dear Morningloryee,


We thank you for staying with us. Regret that we couldn't meet up to your expectations. We will have our team of people rectifying the issues you were saying.

The walkway in the city centre area is currently going through some upgrades by the City Hall and shall complete sometime end of this year.

We appreciated your comments and look forward serving you better in future.


Yours sincerely,
Teekay Goh - Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 29, 2012

experience and is my genuine opinion of this hotel, and that I have no personal or business relationship with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review. I understand that TripAdvisor has a zero-tolerance policy on fake reviews.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissusPatches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016


Dear Valued Customer,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much.

Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.

Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 28, 2012

We had a great stay. The room was fantastic all the mod cons including a kitchenette which was very useful with a family. The location is great with trandy and local eating places all around. The pool was cold but still really good. Staff were very helpful.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdamCav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Valued Customer,


Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home!

Nothing is more important than to make our guest feel at home. My team and I are extremely delighted that we have met your expectation.

Once again, thank you so much for staying with us and taking time writing such a beautiful feedback.

We look forward welcoming you back again in your next visit to Kuala Lumpur.


Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed July 22, 2012

We stayed for 3 nights 9-11 July 2012. Our 2 bedroom apartments were not ready at 3pm when we arrived, so we went out for something to eat. At first we went to one of the local restaurants over the road, but there were some giant cockroaches and bugs crawling around, so we went back to the bar Lust at the bottom of the hotel. Great service, nice food, delicious passionfruit mojitos, and a table tennis table for the kids. At 6pm we went back, and the rooms were still not ready. One of our party got rather angry, as they couldn't even promise a time, and the kids were very tired after travelling all day. Dayana was very helpful, offered a range of rooms, gave us free internet access in the games room, etc. She also gave each family a bottle of wine, and was very apologetic. We opted to wait for the better rooms on levels 28 and 29 - well worth it!
The apartments are spacious and well equipped, with 2 bathrooms, and even a 3rd room that could be used as a bedroom (sofa bed). And a laundry too! The views are spectacular!!!! We could see the petronas towers from the bedrooms.
The pool on level 2 is allowed for under 18s - but it's not great for young kids, as it is really a large lap pool, so there are no shallow parts. My 5yo couldn't touch the bottom. There was an outdoor playground near the pool for little kids. The pool has buildings on either side, so would only get sun in the middle of the day I think, and was a bit chilly. The pool on the 31st floor (18+ only) is amazing.. with spas in the corner. Although it is for adults only, some families still let their kids run wild there, my friend was treated very rudely by some kids behaving badly. The adults only rule does not appear to be policed by anyone (and after hearing my friend's story, I did let my 9yo daughter have a quick swim up there with us on our last day, there was hardly anyone else around, so we didn't bother anyone).
Yes the breakfast is very very average, and the coffee terrible.. but - these are serviced SUITES.. not a traditional hotel. With kitchens in the suites you can make your own breakfast, which we would have done if our breakfast wasn't part of the package. There is a little supermarket across the road, and a coffee shop at the bottom of the building. There are a few other restaurants at the bottom of the building as well, mostly western (we were all a bit sick with gastro from Thailand, so needed bland non-spicy food).. we ate in the Beer Bar - which was casual, and the food was lovely. We also ate in the Italian restaurant, which was a bit fancier, but the food was FABULOUS - as my kids said, it was as good as Nonna's! Apart from finding chili in the broccoli salad ;-)
Location good - once we found the airconditioned walkway (about 5-10mins walk with kids).. the walk to KLCC then was easy! Pavillion was an amazing shopping centre too, just nearby.
Petrosains discovery centre was huge and interesting, allow at 2-3 hours.
Sunway Lagoon water park was a great day out for all the family.
Service was good - eg i needed a converter plug, and they brought me one up immediately.

Room Tip: The higher the better for incredible views!! And make your own breakfast in your suite.
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emparav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016

Dear Valued Guest,


Thank you for selecting PARKROYAL Serviced Suites as your preferred accommodation during your visit to Kuala Lumpur.

We are grateful for your kind comments and delighted that you have enjoyed your experience during your stay with us.

We sincerely look forward to welcoming you and your travel companion back many times in the future, where you may be assured of our best possible attention at all times.


Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

I was a long stayer in a 2 bedroom suite. This suite offers a short walk to the KL's shopping centers and just within a short distance to many of business centers of KL. It's also nearby many choices of international restaurants and hang out places.
Staffs were friendly and helpful, front desk officers showed genuine hospitality. Bedrooms and furniture were new, clean and comfortable. The second bedroom was a bit too small for an adult to stay, though it provided spacious living room with basic kitchen facilities. Breakfast was so basic, it offered only a few menu. Room service food was provided from the Lust restaurant kitchen which was just alright but not great. The suite had a study room that has a wired internet connection. Wifi and wired internet connection were not great for live video call streaming but it's just alright for common browsing.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Valued Customer,


Warm greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you so much for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred home-away-from-home!

Nothing is more important than to make our guest feel at home. My team and I are extremely delighted that we have met your expectation.

Once again, thank you so much for staying with us and taking time writing such a beautiful feedback.

We look forward welcoming you back again in your next visit to Kuala Lumpur.


Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
2 reviews
5 of 5 bubbles Reviewed July 20, 2012

Its been a Fabulous days at the hotel every thing was perfect , the rooms was outstanding the view from the 28 floor unbelievable! The whole staff were helpful..and its near 2the malls :)

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walaa-sul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016


Dear Valued Customer,


Greetings from PARKROYAL Serviced Suites Kuala Lumpur!

Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much.

Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.

Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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