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“Super Excellent room”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 340 Hotels in Kuala Lumpur
Singapore
Level Contributor
135 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Super Excellent room”
4 of 5 bubbles Reviewed February 8, 2012

room is large, spacious, well furnished, big kitchen and dining facilities in room. actually everything nice about this hotel except bfast which is a very standard breads, jam, cereals, fruits and juices. (all of which just have one or two varieties, nothing more.

checkin was flexible.. i wanted to settle my bill upfront, they allowed that. didnt use pool gym as was busy with work.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PattufromSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Wonderful Guest,


Thank you so much for choosing PARKROYAL Serviced Suites as your accommodation during your recent visit to Kuala Lumpur.

We are humbled by your kind comments about the service you experienced, and delighted to read that you were able to enjoy our service and facilities. I will personally share your comments with the team and I know they will be thrilled to hear that they were able provide you a sweet-suite-memorable time in Kuala Lumpur.

Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. We are glad to know that our product and service appealed to you.

Thank you once again for leaving with us an encouraging comment. We look forward to welcoming you back for another wonderful stay as your home-away-from-home.


With warmest regards,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Penang Island, Malaysia
Level Contributor
97 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 bubbles Reviewed February 6, 2012

We just had 3 night stay in this serviced suite.

NOT SAFETY for family with children. The windows in the suite can be easily opened by young children and the windows are without any safety feature to protect the children from falling out from the building!!!
Nevertheless, it is good for adults.

We booked 1 bedroom premier suite when we checked in they upgraded us to 2 bedroom suite. It comes with a 4 seaters dining table, a living area, a separate fully equipped kitchen, 1 room with king bed and ensuite bath tub bath room and WC and basin, the other one with queen size bed and another bathroom attached to the corridor to the rooms. This one only has shower cubicle and WC and basin. Good thing about this suite, it has washer and dryer for guest usage. And next to the living, there is a study room.
5 individual controlled air-conds were installed and coldness of the air-cond is above average can get in Malaysia hotels.

Bad thing about this serviced suite is that no good maintenance done. Furnitures seems wear and tear. Carpet in the living room and side table have stains.
Hair can be found every where in the suite, at the corridor, bath tub, bed sheets. Dust on the pillow cases.
I believe the management needs to seriously look into refurbishing the worn furnitures or make little maintenance and of course make sure no hair found, especially on the bed under the blankets!

Do not expect service provided, this is a good hotel. As there is no bell boy to help carry luggage upon our arrival. Only the security guards who helped to carry our luggages and open our cars doors.

Nearby the Bukit Bintang shopping district. Opposite the service suite there is a Malay curry fish head stall. On the ground floor there are some places for food and drink like Modesto's, Paper & Toast...

Overall, if to spend RM500+ for service suite or apartment, we prefer staying in the Garden Residence in Mid Valley.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ok_xin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Valued Customer,


I would like to thank you for bringing my attention the experience of your recent stay with us. I would like to sincerely apologize for the level of service that you have received.

We are very sorry that we could not accommodate you upon arrival in early morning and I wish to reassure you that should a room have been available we would have indeed provide this for you. And indeed we should have used better judgment upon your check-out and extend the courtesy to keep the room a little longer. We are very disappointed to have received such low marks.

Once again, our sincere apologies. Please allow us another opportunity to refresh and renew your experience with us again.


Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed February 5, 2012

I stayed here for 5 weeks over Dec 2011/Jan 2012.

The room I was given though spacious had 2 issues.
1) In the bathroom, there was a hole strategically placed above the shower head and there was another whole on the side of the bathtub. I had to call maintenance to fix both, but the hole in the ceiling ended up being fixed with masking tape only. Despite me asking twice for it to be fixed properly, by patching the ceiling. I gave up.

2) Daily cleaning was really of a poor quality. The floor seemed to be never vacuumed. I had to ask specifically for it to be vacuumed a few times. Not impressed.

On the upside, the staff were very friendly and helpful. The washing machines provided for laundry was very modern and clean. Although quite expensive at RM10 a pop, it was better than relying purely on the uber expensive dry cleaning.

The location of this serviced apartment is very good. They just need to maintain the rooms better and train the cleaners so they clean properly.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luv2Travel1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Valued Customer,


I would like to thank you for bringing my attention the experience of your recent stay with us. I would like to sincerely apologize for the level of service that you have received.

Once again, our sincere apologies. Please allow us another opportunity to refresh and renew your experience with us again.


Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 4, 2012

park royal was one of the best places i've stayed in kl these past 5 years. the (studio) room was perfect and the hotel facilities were great as well. the staff were genuinely friendly and helpful, and their high quality service level helped make my stay even more comfortable, especially since i traveled during the busy chinese new year weekend holiday. for new visitors to kl, park royal is situated on a quiet street near the city center, and it is a short walking distance to many attractions nearby, an approx. 10 min walk to petronas and pavillion mall, but i was aware of this and if i visit again, i will stay here again.

Room Tip: from all the reviews i have read, all the room types (sizes-wise) are great; it was as expected and...
See more room tips
  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajawed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Wonderful Guest,


Thank you so much for choosing PARKROYAL Serviced Suites as your accommodation during your recent visit to Kuala Lumpur.

We are humbled by your kind comments about the service you experienced, and delighted to read that you were able to enjoy our service and facilities. I will personally share your comments with the team and I know they will be thrilled to hear that they were able provide you a sweet-suite-memorable time in Kuala Lumpur.

Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. We are glad to know that our product and service appealed to you.

Thank you once again for leaving with us an encouraging comment. We look forward to welcoming you back for another wonderful stay as your home-away-from-home.


With warmest regards,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 3, 2012

Excellent hotel & friendly staff ,my wife ,my two daughters and I loved the spacious clean room , we booked one bedroom suite (room 2905) it's 65 sq. meter very well equipped with a full modern kitchen , very nice bathroom , DVD player & plenty of space to put your things .
The food is really good, two pools one in the 1st level the other on the roof but not for kids under 18 years.
The staff are very helpful & friendly , thanks to all of them.
We will stay there again for sure.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manasr408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Wonderful Guest,


Thank you so much for choosing PARKROYAL Serviced Suites as your accommodation during your recent visit to Kuala Lumpur.

We are humbled by your kind comments about the service you experienced, and delighted to read that you were able to enjoy our service and facilities. I will personally share your comments with the team and I know they will be thrilled to hear that they were able provide you a sweet-suite-memorable time in Kuala Lumpur.

Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. We are glad to know that our product and service appealed to you.

Thank you once again for leaving with us an encouraging comment. We look forward to welcoming you back for another wonderful stay as your home-away-from-home.


With warmest regards,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 3, 2012

I like the suites because its high-class and well organise . Somehow we feel like we are staying at our own condominium (: the room cleanliness is very tip top, the sky pool is like Marina bay sand in Singapore. My wife loves the toilet n shes very happy coz she made the right choice to stay at parkroyal. We will be back again and again once we step down to KL.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Octovian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016
Dear Wonderful Guest,


Thank you so much for choosing PARKROYAL Serviced Suites as your accommodation during your recent visit to Kuala Lumpur.

We are humbled by your kind comments about the service you experienced, and delighted to read that you were able to enjoy our service and facilities. I will personally share your comments with the team and I know they will be thrilled to hear that they were able provide you a sweet-suite-memorable time in Kuala Lumpur.

Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. We are glad to know that our product and service appealed to you.

Thank you once again for leaving with us an encouraging comment. We look forward to welcoming you back for another wonderful stay as your home-away-from-home.


With warmest regards,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 2, 2012

Grand and well equipped spacious suites near Bukit bintang with a fun and efficient staff.Recommended!!!!

  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank soni_pallavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, March 6, 2016

Dear Valued Customer,

Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much.

Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.

Yours sincerely,
Teekay Goh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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