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“great place to stay”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #19 of 347 Hotels in Kuala Lumpur
Reviewed October 30, 2011

clean large rooms, staff vert friendly. good value for money

  • Stayed: October 2011
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Thank stepheng4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 30, 2011

We stayed there on my friend's arrival for the first time in Kuala Lumpur for a couple of days. The suites was perfect for a couple to stay, but they should have provide better service (well my friend being charged MYR160 for the limosine transfer without him riding on it as I picked him from the airport, this is a bit ridiculous though). The TV remote control wasn't functioning well too that we had to call the maintenance to fix it. The breakfast provided is also okay. Hence we decided to switch Hotel for the remaining nights and we are delighted with our choice.

  • Stayed: October 2011, traveled as a couple
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Thank pixiedaisie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2011

I stayed with my wife and daughter (toddler). We did not know what to expect and for the price we paid (around AUD150) we were not imagining it would be the greatest place to stay in KL. We were more than pleasantly surprised.
Firstly the blemishes (slight):
The breakfast was good but not perfectly accustomed to our taste (no smoked salmon or bacon), but we still chose to make the most of it on most mornings. There was also a queue for melon which ran out in seconds.
The food we ordered through room service was nothing too special.
All that aside the place is brand new, has fantastic staff, and is within walking distance from the main shopping district. It is very clean and the suites are well designed for the needs of people with children. We stayed in both the 1 bedroom and studio layouts and found that they were both more than adequate.

Well worth the money!

Room Tip: Studio was more than adequate
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  • Stayed: August 2011, traveled with family
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1  Thank JET8882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

We stayed at the serviced apartments and had a wonderful stay. We were first placed on the 16th floor but they obliged a change in room when they decided to do very noisy works to the tiles in the lift area and we requested a move. We were moved to the 2nd floor overlooking the pool. The room on the 2nd floor was so clean and comfortable, and the beds are to die for with crisp bedding. The room was so spacious as well as a large flat screen TV and a system to play DVD's and CD's. There are two air conditioners which is great for localising the cooling of the rooms. We have travelled a lot and we have not ever had such a big bathroom in any hotel that we have stayed at. The shower/bath are separated by a glass door between the toilet/basin. There is no need to squeeze into a small cubicle or into a bath to shower - luxury. Also the towels are great quality and just how we like them.

The staff are very friendly and helpful, especially Whan who greets you at breakfast - such a character. If there was anything we needed the staff were so obliging - a real asset to the Park Royal SS.

Breakfast is much the same each day, but that was fine by us, there is enough selection and an egg station to select how you would like your eggs. The quality was very good.

There are 2 pools, which we only managed to use once unfortunately, and a gym which we talked about using but didn't. Security at the hotel is great with access to floors only by way of your room card.

If we come back to KL we would definetley stay again and recommend it to others. We found it to be excellent value for money in such a good location.

Room Tip: We loved our room 206, but not sure if we would have normally got it at the rate we paid if we hadn...
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  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
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1  Thank carolynthb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded March 6, 2016

Dear Valued Customer,


I would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur.

I am very pleased to hear that you enjoyed your stay with us and found our location and service to your expectation.

Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. With just a mere walking distance to the local eatery to night entertainment and mega shopping malls.

Once again, thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.


Warmest regards
Teekay Goh - General Manager

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Reviewed October 23, 2011

We stayed just 2 nights here and loved it,this is a great alternative to a traditional hotel.Impressed with the lobby & also the warm hospitality of the staff.Bedroom suite was perfect,clean,great and fantastic facilities.We have a great time.

  • Stayed: October 2011, traveled as a couple
    • Value
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    • Cleanliness
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Thank haroldJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded March 6, 2016

Dear Valued Customer,


I would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur.

I am very pleased to hear that you enjoyed your stay with us and found our location and service to your expectation.

Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. With just a mere walking distance to the local eatery to night entertainment and mega shopping malls.

Once again, thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur.


Warmest regards
Teekay Goh - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2011

The apartments are excellently located near the city centre. The rooms are exquisite, the staff cordial and friendly, and the location is great if you want to do the city tour and make excursions to the various nearby attractions and for shopping, don't bother taking the monorail to the shopping malls (pavillion, berjaya times square, Starhill, Lot 10), they are all within walking distance where the strectch of the road full with F&B outlets. Its breakfast was surprisingly good and the free WIFI is a plus point!

The hotel was so comfortable and very luxury and suite for families. The kitchen has everything u need even cloth for cleaning up. 2 bottles of complimentary water are also provided every day together with the usual coffee and tea making sets. Bathroom is well equipped with all the necessary amenities.

What I liked most was the space, the friendliness of the staff and the facilities. The staff were fantastic and attentive. There's even a sky pool on the 31st floor which is superb!

Beautiful new apartment hotel, with fantastic clean and nice rooms. I'll definitely return !!

  • Stayed: October 2011, traveled with family
    • Value
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Thank wfwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TKG2000, General Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded March 13, 2016

Dear Valued Customer,


Firstly, we would like to thank you for choosing PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation during your visit to Malaysia.

It's really heartwarming to read your beautiful review, and I'm delighted to know that you've a collection of wonderful experiences from your stay. It is also great to hear that you were well looked after by our wonderful team during your stay with us.

It is very rewarding when our efforts are recognized. Please be assured that we have passed your kind words to our team. We truly appreciate your kind feedback and compliments.

We hope to welcome you back soon to PARKROYAL Serviced on one of you leisure or business trips to Kuala Lumpur.

Warmest regards,
Teekay Goh - General Manager

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Reviewed October 15, 2011

Booked a studio superior but was upgraded to a one bedroom king without even requesting for any upgrades. For the price we paid we landed a much better deal and it made our stay in KL so much more comfortable and luxurious than we were already expecting. Thank you ParkRoyal SS!

Very beautiful and spacious suite, fully equipped kitchen with stove, fridge, microwave, glassware, cutlery, bottle opener (really came in handy for those beer and wine bottles, hey it's oktoberfest!), there's even a pair of oven mitts and an apron. 2 bottles of complimentary water are also provided every day together with the usual coffee and tea making sets.

Bathroom amenities include hairdryer, shampoo, conditioner, shower gel, body lotion, sanitary bag, shower cap and 2 soap bars. Note that disposable shavers or dental kits are not provided.

Other amenities found in the bedroom are an iron and ironing board, safe deposit box, umbrella, weighing scales, bedroom slippers, bathrobes, radio clock and a cordless phone.

Wifi is free in the rooms and throughout the hotel. The page will say something like internet connectivity is complimentary for 24 hours only but it's totally free so just ignore it, enter the number of days you want to stay connected and click the "start surfing" button.

Very lovely staff who greeted us every time we re-entered the lobby or met us in the lift. Out of all the hotels I've stayed in, this is the one hotel whose staff actually seem happy to see us and the atmosphere was absolutely wonderful there.

Breakfast is very basic with fried noodles, hot dogs, soup, cereal, toast and fresh cooked-to-order eggs. There's fruits like watermelon and yogurt for dessert.

Location is really good. Don't bother taking the monorail to the shopping malls (Pavillion, Berjaya Times Square), they are all within walking distance. The map might make it look quite far but it's really not. We took the monorail the first day and felt really silly once we realised that all it did was go round the corner and we were there. Tiny tip: The tropical sun is hot, an umbrella/hat will make it more comfortable to walk.

Several bars/restaurants and small eateries of all cuisines are located around the hotel. Good for late night dinners and drinks. There's indian, thai, italian, irish, japanese, western. ParkRoyal guests get 10% off at the Lust bar and restaurant that's right next door. There's a 7-11 (24hr convenience store) at the corner up the road in case you need to buy toiletries or snacks. Money changers with good rates are along the street on the other side of the Hotel Istana.

Skypool on the 31st floor is accessible via the 30th floor (have to walk up the stairs to reach it). Access card is needed. Towels are provided. There are small Jacuzzis and separate gender-ed steam rooms. Operating hours are from 8am-8pm. One suggestion I would have to the hotel is to consider extending the operating hours to 9pm for couples who want to enjoy a night time swim after dinner.

All in all, we were very pleased with our stay at ParkRoyal Serviced Suites and have recommended this to all our friends and family.

Room Tip: Corner suites are larger. For a better view, ask for a room on a higher floor and facing the Petron...
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  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EleTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this reviewResponded October 20, 2011

Dear EleTan,

On behalf of all associates, thank you for the recognition extended and kind compliments. Our company vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves. On the same note, we wish to inform you that additional bathroom amenities are available upon request and we wish to express our thanks for sharing this with us.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur in the not too distant future.

Yours sincerely

Mohd Iqmal
House Manager
PARKROYAL Serviced Suites Kuala Lumpur

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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range: $80 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PARKROYAL Serviced Suites Kuala Lumpur 5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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