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“Excellent”

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PARKROYAL Serviced Suites Kuala Lumpur
Ranked #18 of 340 Hotels in Kuala Lumpur
Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Excellent”
5 of 5 bubbles Reviewed June 16, 2011

This is a newly-opened serviced apartment in KL. Stayed in the 2-bedroom apartment which has also an additional study with a fold out bed. The location was excellent, within an easy walking distance of Bukit Bintang. There are plenty of eateries directly opposite the apartments with great local food. The apartment itself was nicely decorated and comfortable with plenty of space for our family of four. Parking is free and there were plenty of parking lots at the basement. I must mention that I had problems connecting to the Internet but the help desk was extremely helpful and walked me through the process in a friendly and efficient manner. That has never happened in any other hotel that I'd stayed in.
The 2-bedder was expensive, about RM600 a night. We only stayed 2 nights so it was OK, but for a longer stay we would probably stay somewhere cheaper. KL hotels and serviced apartments are becoming very expensive and in some cases the quality does not match the pricing. All in though I thought the apartments were worth the price, for the level of comfort it offered.

  • Stayed March 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank makeupaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 26, 2011
Dear makeupaddict,

Thank you for taking your time to share your experiences through tripadvisor.com and for the positive feedback extended.

For the case of room pricing, our room price fluctuate based on availibility and attractive long mid / long stay rates are also available.

We value your time and feedback and look forward to welcome you back and an opportunity to meet you.

Regards,

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpurr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,820 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Singapore, Singapore
Level Contributor
1 review
4 of 5 bubbles Reviewed June 15, 2011

Travelling with small kids, 6yrs, 3yrs & a 9 mth old + wife + mum in law + maid, we needed a hotel that could accomodate all of us. So after doing some research, we decided on PSS. It's a new place, could hold all of us in one place and more importantly, it was value for money. When we arrived, checking in was a breeze. The front desk were friendly and polite. We were pleasantly surprised when we found out that our 2 bedroom apartment had another small room with a single bed and a sofa bed in it. Definitely a plus for a big group like us. We were also impressed to see that there was a washing machine & dryer as well. The location of PSS was not too bad but with small kids, it took us abt 15mins to get to the Pavillion by foot. But if you stay there long enough, you'll find out that there are shorter routes to get there. For places further up, we took the blue taxis that were usually parked outside the hotel lobby. Definitely more expensive than the usual local cabs. But if you don't mind paying a bit more for space and comfort, why not, you're on a holiday anyway.
The hotel breakfast could be improved though. Nothing spectacular to shout about. Sometimes we had to wait before we had places to sit for breakfast. The swimming pool was a disappointment. No doubt it had an infinity pool on the roof but it was only open to adults. The so called family pool had no family friendly feature about it. It would be better if they included slides or water fountains for the kids there. Kids on holidays need swimming pools. It completes their holiday jigsaw.
All in all, we enjoyed our stay & would not mind staying there again...provided they don't jack up the price! ;)

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank anggunsutra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear anggunsutra,

Thank you for taking the time to share your experiences through tripadvisor.com.

We have taken note on your feedback, and shared this with our team here in an effort to motivate them provide the best service possible to all guests whom we have had (and will have) the pleasure to build great relationships with.

We remain committed in reviewing our guests feedback, and look at ways to improve the experiences for not just yourself, but all of our guests.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 15, 2011

We really had a great time during our 5 days stay in the 2-bedroom suite!! Or kids really enjoyed themselves at the Game Room whilst waiting for our room to be ready (took longer than expected though). But our dismay was immediately turned into joy when we entered our room...........it was simply awesome and big. The room even came with our own little laundry room and we could see the whole Bt Bintang area from our room.

The nearby shopping centres are within waking distance and that saved us from getting caught in the KL traffic snarl during peak hours. The staff were all very helpful and attended to our queries without any difficulties. One setback was the affected Astro TV signal during heavy dowpour as the TV signal will be lost. Will definitely bring a couple of DVDs during our next stay there......just in case.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MRizal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear MRizal,

Thank you for the recognition extended, invaluable feedback and kind compliments. I am delighted to inform you that we do have DVD selections available in Serviced Suites (through our Guest Services Officer), and would like to apologise if we have not taken the opportunity to explain this at point of arrival.

We value your feedback and will look forward to welcome you back in the near future.

Sincerely,

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed June 14, 2011

This hotel was great. Had previously tried the Parkroyal Hotel and wanted to compare the two. Booked a 2 bedroom (+extra room with sofabed) for my husband and me, my two parents and our 2 sons. The appt was spotless and beds were very comfy. It was great to have the kitchen - but wasn't sure where to buy food (might be worth trying to order thru a supermarket on line and having it delivered to the hotel? - the 7/11 down the road has limited supplies). The staff were very nice. Breakfast was simple and very nice - we had more than enough to eat. My parents had stayed previously in the one room appt and they loved it. Will definitely go back. Only problem is that for my family of 4 we will need to book the pricey 2 bedroom appt which works out about twice the price of booking the Parkroyal Hotel (as we can book one room with 2 double beds). Would like to see their one bedroom appt with a sofa bed so a family of 4 can stay for much the same price as the hotel (according to an email from them the 1 brm only has a queen bed and no sofa bed in the lounge). I was so happy, I've booked my in-laws and their friends into a 2 bedroom for one week in August - this speaks volumes as I wouldn't be doing anything that would upset the in-laws!

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travelinwkids14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear travelinwkids_14,

Thank you for taking your time to comment, and for the recognition extended. It is through comments such as yours that keep us motivated in striving to provide the best service possible to all guests whom we have had (and will have) the pleasure to build great relationships with.

I am pleased to share with you that Online Groceries shopping are available with same day delivery option, and through your feedback we shall look at ways to make this available for all guests once we have finalised our understanding with the service provider.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 12, 2011

I stayed in a 2 bedroom apartment serviced suite, which is a newly opened hotel (dec 2010). It was great giving us more than what we expected. It had a study with free wifi dining table, lounge, kitchen 2 bathrooms and 2 bedrooms, washing machine and dryer, satellite and flatscreen tv in lounge and master bedroom which had an en-stuite. the kitchen was very well equiped. The sky pool is amazing with jacuzzi and steamroom etc, views are fantastic. don't be afraid to try out the local open air restaurants, we went to one a little further down the road and were hooked. we had crab curry and prawn curry with freshly squeezed juices and fresh breads etc. for £10. The reception staff were good and swift to act on any issues etc. the hotel has all modern conveniences because its so new. kids loved it, they were only allowed to use the pool on the first floor under 18's not allowed in skypool. My room had great view of the kl-tower. If i ever go to KL again I would not consider another hotel because this one offered more than what i was expecting, I have stayed in 5 star hotels which are not as good.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sunkist_1voice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear sunkist_1voice,

Thank you for your kind feedback. Our company vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
selangor
2 reviews
4 of 5 bubbles Reviewed June 11, 2011

Really had great experience staying in PARKROYAL Serviced Suites. The staff from Reservation team to Front Desk team to Housekeeping team, they really friendly and helpful. The suite room was great and I really like the ambiance of the room and the hotel facilities.

I went there with my sisters and they are really happy with their stay and enjoy themselves very much. I actually recommended to my friend to stay in and they also like the ambiance of the Serviced Suites. For sure we will be back again.

Room Tip: walking distance to shopping mall and local food
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chickenlittle_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear chickenlitte_17,

Thank you very much for taking the time to comment.

Our company vision to Create Memorable Hotel Experiences has certainly reach you and our company purpose to build Great Brands, Great Hotels, Great People and Great Relationships.

Your compliments have certainly motivated us and we strive to maintain & even exceed the standards that we have set for ourselves.

We look forward to welcome you back to PARKROYAL Serviced Suites, Kuala Lumpur and an opportunity to meet up with you.

Yours sincerely

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia
Level Contributor
65 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed May 26, 2011

I am a corporate customer and it's the first time I have been to this apt. Good things:

1. The apt is absolutely beautiful. Very new (it is newly opened) and modern. The room is huge, with a kitchen, fridge, microwave oven, toaster and kettle, 2 sofa beds, 40 inch flat screen Samsung TV, DVD player with 5.1 system, a luxurious king size bed and a huge bathroom.

2. Service is good. Even the front desk guys helping me to flag a taxi are very polite and helpful.

3. Free wifi and internet access via LAN cable.

Areas of improvement:

1. Breakfast is limited and does not change much. I ate almost the same breakfast everyday. It could have been better, with a wider spread of food.

2. Location - you got to walk out to the main road to get restaurants and supermarkets. At the hotel, there are 2 bar/restaurants and a small salad/sandwich outlet. Other than that, there are some local malay or indian food stores. Other than this, the area is residential (old houses).

3. No restaurant in the hotel (except for breakfast area) but there is a small menu for room service. Food is quite good.

I will still come back nevertheless. It is a beautiful place at a good (corporate) rate.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MustardSeed88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iqmal, Front Office Manager at PARKROYAL Serviced Suites Kuala Lumpur, responded to this review, June 24, 2011
Dear Greece_travellerAsia,

Thank you for taking your time to share your experiences through tripadvisor.com It is through comments such as yours that keep us motivated in striving to provide the best service possible to all guests whom we have had (and will have) the pleasure to build great relationships with.

We have taken note on your feedback made pertaining to breakfast variety and will certainly use your feedback to our benefit, and in an effort to better understand our guests expectation.

Once again, thank you and we look forward to welcome you back in the near future.

regards,

Mohd Iqmal Muslim
House Manager
PARKROYAL Serviced Suites Kuala Lumpur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Serviced Suites Kuala Lumpur

Property: PARKROYAL Serviced Suites Kuala Lumpur
Address: No. 1, Jalan Nagasari | off Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kuala Lumpur
#6 Business Hotel in Kuala Lumpur
#7 Romantic Hotel in Kuala Lumpur
#18 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — PARKROYAL Serviced Suites Kuala Lumpur 4.5*
Number of rooms: 287
Official Description (provided by the hotel):
PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts. ... more   less 
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Also Known As:
Parkroyal Serviced Suites Kuala Lumpur Hotel Kuala Lumpur

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