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DoubleTree by Hilton Hotel Kuala Lumpur
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Reviews (3,640)
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1,829
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Show reviews that mention
All reviewsmakan kitchendouble treethe executive loungewelcome cookiewarm cookiesampang park stationpetronas towerspillow menufood courtshopping mallcovered walkwayupon checkrain showermodern hotelbusiness tripfree shuttlepleasant stay
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2,154 - 2,159 of 3,640 reviews
Reviewed March 12, 2014

Nice looking hotel with good view of the Twin Towers. Nice touch was the freshly cooked individual cookies on arrival. Staff were efficient and helpful with good grasp of English. Some initial issues as had stipulated interconnecting rooms as we had young children but this was not booked. However, managed to get this sorted reasonably easily by being firm. Overall very happy with the experience.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
1  Thank Hamed L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur, responded to this reviewResponded March 13, 2014

Dear Hamed L,

Thank you for sharing your experience with us.

I am delighted that you had taste our warm & caring service - along with our delicious cookie upon check-in. I am glad to hear the team looked after you with the inter-connecting request and you enjoyed the stay with us.

I look forward to an opportunity to welcoming you when travels bring you back to Malaysia.

Regards Ian Barrow, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

This hotel is located near the KLCC shopping mall and Petronas towers. It is also near Ampark Park metro station that easily takes you to KC Central for the businesses that are there without hassling with the caotic KL traffic. The environment at the hotel is nice and business friendly.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Tor Ove K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur, responded to this reviewResponded March 13, 2014

Dear Tor Ove K,

Thank you for sharing your feedback on the hotel.

I am delighted that you enjoyed your stay with us especially the location and you found our property to your liking. I look forward to an opportunity to welcoming you when travels bring you back to this area.

Regards Ian Barrow, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

Stayed for 3 nights at Doubletree, Really enjoyed it. Nice location, but far from the airport. Close to the city centre. I would recommend this property to all travellers Weather coming for leisure or business Very friendly staff, with a nice accommodation I really love it.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Venkat N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur, responded to this reviewResponded March 13, 2014

Dear Venkat N,

Thank you for taking times to complete our survey and posting your experience online.

I am delighted that you had taste our warm & caring service and you found our property to your liking. I look forward to an opportunity to welcoming you when travels bring you here.

Regards Ian Barrow, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

The hotel room is clean and comfortable but thelocation is not right ion the city centre. The carpark indication is unclear as they are in the same building of an office tower. The service at the front desk and restaurant is ordinary. You have to waste a lot of time here during check in/check out and dining

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Zee Sing N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur, responded to this reviewResponded March 13, 2014

Dear Zee Sing N,

Thank you for sharing your experience with us.

I am disappointed that you did not enjoyed your stay and I apologize for the lapses in our service. I have noted your comments on the speed/efficiency of reception and dining services. Please be assured that your concerns have been brought to the attention of the hotel management team so they may be addressed internally.

I look forward to an opportunity to welcoming you back and I hope we have the opportunity to provide you better service in future.

Regards Ian Barrow, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

The DoubleTree hotel is new, clean, and well-managed. Conveniently located near the KLCC (Petronas Towers), public transport isn't too far. The rooms are clean and pretty normal but the overall facilities and staff are great. The Executive Lounge is also very good.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur, responded to this reviewResponded March 13, 2014

Dear Justin L,

Thank you for sharing your feedback on the hotel.

I am delighted that you had taste our warm & caring service and you found our location, property and Executive Lounge facilities to your liking. I look forward to welcoming you when travels bring you back to this area.

Regards Ian Barrow, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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