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“Very good” 4 of 5 bubbles
Review of DoubleTree by Hilton Kuala Lumpur

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DoubleTree by Hilton Kuala Lumpur
Ranked #19 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
London, United Kingdom
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Very good”
4 of 5 bubbles Reviewed February 19, 2014 via mobile

Had a night here on a stopover to Australia.
Hotel was about 45 mins from airport on train, the hotel was a couple minute walk from station.
There is not a lot in the area of the hotel, but hotel has restaurants, bar and cafés.

Rooms were large, clean and comfy. The bathroom has a large window so you can see straight in, there is a black out blind though so don't worry!
You also get complimentary warm cookies at check in!!

Stayed January 2014, traveled with friends
Helpful?
Thank bukilester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 20, 2014
Dear bukilester,

Thank you for sharing your feedback on the hotel.

I am happy to hear you enjoyed the stay with us - along with our delicious cookie at check in and you found the location and room design to your liking. I look forward to an opportunity to welcoming you when travels bring you back.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,982 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
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English first
Washington, District of Columbia, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 19, 2014

This was one of the best hotels I've ever stayed in. I highly recommend staying here - it's actually quite centrally located, and very easy access to the subway. The basement of the building has a small mall-style food court that provides very cheap but VERY delicious sustenance.

Room Tip: Higher rooms have better views (duh). Breakfast is totally amazing; try and get a room that has it...
See more room tips
  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dannygdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 20, 2014
Dear Dannygdc,

Thank you for sharing your experience with us.

I am delighted that you enjoyed the stays especially the location, breakfast served in Makan Kitchen and The Intermark mall facilities. I look forward to an opportunity to welcoming you when travels bring you back.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

At first I thought the hotel was a bit out of the city center but this was not the case in fact it was quite close to the Petronas Tower and shopping it is also close to the monorail. The hotel's buffet breakfast was very good In fact over all this hotel is good value for money. There are plenty of shops and eating places on the basement of the hotel which is very handy if you do not wish to get out within the vicinity of the hotel.

Room Tip: Probably south facing rooms will have a better view but we were quite happy with our room on the 22n...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lovenorfolk102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 20, 2014
Dear lovenorfolk102,

Thank you for sharing your experience with us.

I am delighted that you enjoyed the stays and you found the location, buffet breakfast and The Intermark mall facilities to your liking. I look forward to an opportunity to welcoming you when travels bring you back.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

I have spent couple of days on buisness and couple with family. Excellent location and very good service and food. Rooms clean however I have got probably smoking room - strong smell has not been ventilated in week time at all.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 431robertz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 23, 2014
Dear 431robertz,

Thank you for staying with us and I appreciate your feedback on the hotel.

I am delighted that you enjoyed the stays and you found the location, hotel facilities and service to your liking. I have noted your comments on the room ventilation and I apologize for this.
I would appreciate if you can send me the details of your reservation so we can follow up with team on the room issue. Please directly write to me at Ian.Barrow@hilton.com, and I can then provide you a better response.

I look forward to welcoming you back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang, Pulau Pinang, Malaysia
Level Contributor
165 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed February 18, 2014

I stayed in a suite which allowed me access to the executive lounge, which is a nice little abode for quiet lounge lizards who like to snack and snip, with some very good looking staff there who look like air stewards and stewardesses. :)
Aside from the wonderful Crabtree&Evelyn bath products, the bed was not as luxurious as I had expected it to be ( perhaps I should have upgraded but bear in mind that we were on level 27)
Loved the salt water pool. Just wanted to stay there forever.
Easy to access the subway system as there's a dedicated elevated pedestrian walkway ( thus avoiding snatch thieves ) Very secure at night as all entrances spare for the main is left open.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GuliWhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 20, 2014
Dear Lin406,

Thank you for taking times to share your feedback on the hotel.

I am happy to hear you & your family enjoyed staying with us and you found the location, swimming pool, Executive Lounge facilities and hotel service to you liking. I look forward to welcoming you all back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed February 18, 2014

The reception very not polite....I was arrived midnight around 12 o 'clock and skinny man handle me. I have confirmation and guarantee letter for 2 night with king size bed and no smoking room, he said no room available for my booking, after i show my confirmation, he said no room available for king size only twin bed left, i want upgrade (with upgrade confirmation) , he said all room occupied for king size bed, he made everything not easy and i am standing quite long and say to him, please make it easy, finally i am angry.... , he said king size bedroom available.....and then in the bathroom garbage very dirty , they were not cleaned it, no shower cap, etc. In the morning at 9.30 i checked out and move to other hotel who appreciate with customer. i feel last night i stay in no star hotel.

  • Stayed February 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
7 Thank Ervina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 23, 2014
Dear Ervina F,

Thank you for taking the time to share your experience with us.

I apologize for the disappointing experience upon check-in and dirty room. I fully understand your disappointment with the lapses in our service. Please be assured that your concerns have been brought to the attention of the hotel management team so they may be addressed internally.

I hope we have the opportunity to provide better service in future for you.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 18, 2014

good : walking distance to heart of kuala lumpur. a lot of restaurant nearby. grocery store at lower ground. friendly staff. good food at level 11. not so good : gym (basic gym) but overall it is nice & good experience staying in double tree

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Bin Jamal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, February 23, 2014
Dear Bin Jamal M,

Thank you for sharing your feedback on the hotel.

I am delighted to hear you enjoyed your stay with us especially the location, buffet served in Makan Kitchen and The Intermark mall facilities. I look forward to an opportunity to welcoming you back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kuala Lumpur

Property: DoubleTree by Hilton Kuala Lumpur
Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Official Description (provided by the hotel):
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur

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