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“Ideal business hotel in the centre of KL”

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DoubleTree by Hilton Kuala Lumpur
Ranked #19 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
UK
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Ideal business hotel in the centre of KL”
Reviewed December 21, 2013

Stayed here last week whilst on business in KL. Excellent location, situated right on top of the Intermark shopping centre. great selection of good restaurants and bars so you don;t really need to venture far for food and drink. The Executive Lounge (for those on the Executive Floors) offers a great haven for doing business, catching up on e-mails or just relaxing after a hard day! Snacks and drinks throughout the day, plus the usual happy 2hrs - great view of the Petronas Towers too!
Rooms are small but very well laid out and thought through. Ample storage space and whacky glass walled bathrooms!
Good hotel, would stay there again.

Stayed December 2013, traveled on business
Helpful?
Thank UkCorporate_gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 26, 2013
Dear UkCorporate_gal,

Thank you for sharing your experience with us.

I am delighted that you enjoyed your stay especially the location, Executive Lounge and The Intermark mall facilities. I look forward to welcome you when travels bring you back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (435)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Islamabad, Pakistan
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 21, 2013

First of all I loved how they greet u with warm delicious cookies! It was a good treat. Chk in n chk out was super easy and thet were sweet enough to give us late chk out since our flight was in the evening. Location is very nice walking distance frm metro. Rooms are well equipped n neat. Crabtree & evelyn products were perfect :)

One thing that I missed in the room was a prayer mat n Quran. It shld b made available in every room.

An experience of taxi that I would like to share here is that we asked suresh an attendant to guide us to the cheapest option of goin to airport. Firstly he said u shld take the hotel limo other taxis are not very reliable. And limo will cost 160myr while taxi will cost 100myr. We said we want the taxi as we knew therez no safety issue. He efficiently went to get us a taxi n he quickly made a deal with her while we were far. We gave him tip and wen we reachd the airport our meter bill was 60 while the driver asked for 100. On inquiring she said ive to pay the hotel as they bookedme. We were so disappointed :/ as we not only made 40 extra to driver we paid tip to suresh :(

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrs Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 26, 2013
Dear Mrs Q,

Thank you for taking times to share your experience with us.

I am delighted to hear you enjoyed the stay especially the location and overall arrival experience - along with our delicious cookie at check in. I have noted your comment on the airport transfer issue and I fully understand your disappointment with the service. I sincerely apologize for the inconvenience caused.

I would appreciate if you can send me the details of your reservation so we can follow up with team. Please directly write to me at Ian.Barrow@hilton.com, and I can then provide you a better response. I look forward to hearing from you.

Regards Ian Barrow, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 21, 2013

Doubletree is always a dependable brand so there is a consistent expectation when staying there . However , this hotel exceeded expectations by some distance . Silver card holder so got a room nudge . Great decor and very spacious . Superbly fitted out . Staff extremely helpful . Executive lounge excellent . Numerous food areas to suit needs . Price for the room was exceptional value for money . Very close to Petronas Towers (5 mins walk) . Complimentary shuttle for tourist or business needs . Strongly recommend . Ended the travelling year with a pleasant surprise .

Room Tip: Did not use spa and can't lose the dots so ignore . Make sure you make point on check in if you...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chillmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 26, 2013
Dear Chillmeister,

Thank you for sharing your feedback on the hotel.

I am delighted that you enjoyed DoubleTree welcome and you found the location, room, Executive Lounge, Restaurants & Bar and staff helpfulness to your liking. We look forward to welcoming you when travels bring you back.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 18, 2013

Positives:
Well positioned location - 3 mins walk to Ampang Park LRT station, 15 mins walk to USA Consulate, lots of food choices at the foodcourt basement where other than the foodcourt, there are cafes, Guardian Pharmacy and Jaya grocery.
Room -decent size and super clean bathroom.
Meals - Executive floor breakfast was pretty good as there were murtabak, dhall curry, an assortment of pastries, fruits and excellent coffee..
Evenings had some wine and beer with quite a selection of food, more like a semi-high tea spread.
Staff at the executive floor was warm and welcoming.

The only improvement that I hope that the management will look into is the quality of their chicken. We sampled their chicken on 2 different days and at both times, the chicken meat was tough and tasteless, more like from an old chicken.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassandara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 18, 2013
Dear Cassandara,

Thank you for taking times to share your experience with us.

I am delighted that you had taste our warm & caring service especially from the Executive Lounge team and you found our location, room & The Intermark mall facilities to your liking. I have noted your comments on the chicken quality, and I apologize for the inconvenience caused. Certainly we will work with our Chefs for better improvement and we look forward to welcoming you when travel brings you back.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 9, 2013 via mobile

Stayed for a night due to an annual dinner held at the hotel. Rooms were spacious and huge.
We even ordered in some snacks at 2am in the morning and the service was pretty efficient.
The pilliw menu was also awesome.
I like the fact that all the shower products in the room are of Crabtree & Evelyn stuffs.
The room is complete with iron, hair dryer, coffee making facilities, mineral bottles, signature cookies and ect. Other hotels has the same thing minus the cookies but at least here you dont have to ask for it, its all there already.

Very nicely decorated
Overall, the service was good.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jamuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 15, 2013
Dear jamuna,

Thank you for taking times to share your experience with us.

I am happy to hear you enjoyed your stay especially our warm chocolate cookie at check in, bathroom amenities, pillow menu and the efficiency of in-room dining service. I look forward to welcoming you back soon.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
91 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 8, 2013

We used our hilton honour points to book a room and upgraded to an executive room for Rm79 per night. Check in and out was a breeze at the executive lounge, the staff were excellent. The rooms were spacious, clean and modern. We had dinner at the Makan Kitchen with friends that night. Breakfast at the executive lounge was also good. Although it was very busy, the service was efficient and quick. Although there is free shuttle service to the main shopping centres, we found it easy to take the LRT to KLCC for shopping. For other dining options, there are some good restaurants located in the adjoining Intermark Mall. Overall a great hotel and we will be returning again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maclinksgoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 15, 2013
Dear maclinksgoer,

Thank you for sharing your experience with us.

I am delighted that you both had taste our warm & caring service and you found the location, Executive Lounge and our signature restaurant - Makan Kitchen to your liking. We look forward to welcoming you back soon.

Regards Ian Barrow, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
Level Contributor
77 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed December 7, 2013

Stayed at the Double Tree (Intermark Center) in Kuala Lumpur on an extended business trip, enjoyed true Asian hospitality, the staff provide great client service, making you feel their hotel is home to you.
The hotel provides five star service with a lot of extra value included, a good mix of restaurants to chose from, a bar, cafe and lounges, adjacent supermarket with other restaurants and cuisines all part of the Intermark center which includes boutiques, shops and services. All the staff speak good English with multi-national personnel to cater for all their clients needs, they are always cheerful and helpful.

The hotel rooms are spacious and well appointed, great bathroom all kept spotlesslessly clean, serviced and monitored every day. The upper executive floors have their own lounge on the 34th floor, where you can enjoy breakfast, snacks or relax with a drink in the evening and enjoy fabulous views of KL on the move. Free wi-fi and complimentary business area are available on executive floors.
The hotel has a swimming pool, gym, business center, spa, reception and conference rooms on the 10th Floor along with Tosca, an Italian trattoria, but have time as service is somewhat relaxed there.

It is popular with tourists from adjacent Asian countries, lively at weekends but the hotel is vibrant with various events going on locally, it is only 15 min walk or one stop on the Light Railway (LRT) to KLCC, Petronas Twin Towers, well worth a trip to look across the city from the skywalk on 42nd floor or the Galleria on the 86th. The city is alive long into the night, rich in culture but beware of pickpockets.
The KLIA rail express takes you from KL Airport to Sentraal Station in 28 mins, cost about $10 each from where the LRT or taxis can be used to get to your destination for a few Malay Ringgetts.

The great thing about KL and Malaysia is rich cultural, multi-ethnic but calm co-existence that exists.
Traffic can be quite heavy especially rush hour but do not expect cars to stop for pedestrian x'ings.

Room Tip: Rooms away from elevators are quieter but most rooms are above the 10th floor and can only be access...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, December 8, 2013
Dear John P,

Thank you for taking times to share your experience with us.

I am delighted that you had taste our warm & caring service and you found the location, hotel facilities to your liking. I look forward to welcoming you when travels bring you back here.

Regards Ian Barrow, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Kuala Lumpur

Property: DoubleTree by Hilton Kuala Lumpur
Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Official Description (provided by the hotel):
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur

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