Upon reaching the hotel at noon, being hungry and tired, all I want was to get a warm welcome from the concierge.i had to carry my own bags,searching for the lobby is already slightly devastating as I noticed that to hotel almost looks like a mall. Checking in was slightly disappointing as it was it organized at all. Everyone was all over the place. Welcome cookie, nice touch, welcome drink, also a nice touch,the only problem was there were no clean glasses. Checked in. Went to the room, it was a nice room, love the huge mirror! Almost like the marina bay sands in singapore..the bathroom door lock jams once in a while,so we gotta give it a little push and force to get it open. Shower was crappy! Needs to be fixed as it was just not coordinated with the volume control valve. The worst part was that there were no amenities. Why? Pool was super cold and dirty. Mouldy at each corners, so I recommend not to rest your head there. Couldn't order room service cause they were out of food. Upon checking out, the receptionist didn't even look up and acknowledge us.took the key card and say thank you while looking at her computer. The only good service that we get was a concierge named Anand, he was fantastic. Even helped us hail a taxi, unlike the other concierge. Putting such a horrifying service in view, he deserves an acknowledgement. You need to up your service.
- Official Description (provided by the hotel):
- Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more less
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- Also Known As:
- Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur