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“Good Value - Business Hotel”
Review of GTower Hotel

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GTower Hotel
Ranked #29 of 347 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed November 23, 2013

This was second time in September 2013 - and the stay was as comfortable as it was for the first time in 2012. Rooms are spacious and neat. Staff is very nice and co-operative. Property also accomodates business needs like conference rooms etc and have a good adaptability to serve accordingly. It also has amenities like Swimming Pool, Gym. Break fast is served on the top floor and the view from the same is awesome.

  • Stayed: September 2013, traveled on business
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Thank Arth04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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378 - 384 of 749 reviews

Reviewed November 22, 2013

Our stay was fanastic! The hotel is about a 3-minute walk to the the Ampang Park metro station. Very modern and clean place, and friendly customer service. Check-in was hassle-free and late check-out was no problem at all. Access to the Elements Gym was a major bonus! We used it every day...not too busy, clean, and up-to-date equipment. Also a nice locker room and sauna. It's nice to work out so conveniently when stuffing your face and drinking too much on holiday! The breakfast was excellent as well. Pretty decent selection and you can order eggs any way you would like! Definitely recommend staying here!

  • Stayed: November 2013, traveled as a couple
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1  Thank jamieorehek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

This hotel is more for business travelers , but tourists are also welcome.
The rooms are quit big, the bathroom is big and nice, the whole atmosfere is like a boutiek hotel.
Breakfast is in the business club at the top floor, with a buffet, friendly staff .
Arround the corner is the metrostation. 5 minutes walk from KLC shopping centre and towers

  • Stayed: September 2013, traveled with friends
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1  Thank donrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Made a mistake booking into this hotel with my wife and 4 years old for a nice relaxing weekend getaway. During the booking process, I didn't catch the "child unfriendly" policies. So, during the check-in process, when I was told that my child will not be permitted to get into the breakfast lounge, it really caught me by surprise. The reception staff promised to get someone else to speak to me on this matter after I settle myself into the room but none came. So, ended with have to get breakfast outside for my kid.

The room is ok ....but some might find it quite bare. The pool is really cold and instead of chlorine, it is treated with salt. Wifi reception in the room is poor. The Ipod docker outputs very decent sound quality.

Since the building is shared with offices, it is very quiet during the weekends. Upside, the food at the lobby is decent and not overprized. There is also a food court at the lower level.

  • Stayed: October 2013, traveled with family
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2  Thank KWong_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

I was shocked at the way the operator answered my call and my request. I called in around 6pm and asked to be put through to the Sales Department and was told rather rudely and abruptly that they are closed and to call back the next day from 9am-5pm. Then she slammed the phone down. Even the restaurant staff was unpleasant to talk with.

Seriously, if this is a 5 start hotel, I would expect to have 5 star service even on the phone, regardless. How can a hotel, just because they look good simply classify itself as 5 stars when their level of service is not even par?

I'm sure whatever needs to be told can be done in pleasant and professional manner without the angst.

  • Stayed: October 2013, traveled on business
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2  Thank MYM71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorizanY, Executive Assistant Manager at GTower Hotel, responded to this reviewResponded October 26, 2014

Dear MYM71

We would like to thank you for your feedback. We apologize and with regards to your feedback the Management is looking into it and overcome for the for the inconvenience caused to you.

Your Sincerely,
GTower Hotel Kuala Lumpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed here twice and got to say loved the room .Surprisingly huge and pretty big king sized bed as well. The Hotel is suited more for business given its location in the city and the facilities provided. Food is okay.Public transport is just a few minutes away. Pool looked inviting but it was under construction unfortunately. Overall one of the decent hotel within the vicinity of KLCC

  • Stayed: June 2013, traveled on business
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1  Thank Kajenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

Its was my second best choice in Kuala Lumpur. Excellent lounge bar on the top level. Open air. kind and efficient service. Business facilities. Many local business people go there for lunch. Hotel situated not far from Petronas towers. Area ok. i had a room on a upper floor with a quite nice city view

  • Stayed: September 2013, traveled solo
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1  Thank Evvika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GTower Hotel

Address: 199 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 347 Hotels in Kuala Lumpur
Price Range: $81 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — GTower Hotel 5*
Number of rooms: 180
Official Description (provided by the hotel):
Tranquility made possible, even in the heart of a busy city like Kuala Lumpur. At GTower Hotel, we care fo the smiles you get, to the pillows you lay your head on, to the green technology we use, bringing you the satisfaction and comfort you deserve. Let our serene ambiance and wholesome services take you on a ride, to a new level of hotel-stay experience. ... more   less 
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